Innovative Engineering Leader | Agile & Scrum Expert | Driving Product Development & Operational Excellence | AI/ML, Cloud, & Software Engineering Specialist | Team Leadership & Strategic Execution

Helo.ai by VivaConnect, Mumbai, India

AVP Engineering

• 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻: Defining and executing the engineering roadmap aligned with Helo.ai's business and product vision. Owning end-to-end system architecture, critical technology decisions, and reviews for scalable, distributed systems.
• 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗠𝗲𝗻𝘁𝗼𝗿𝘀𝗵𝗶𝗽: Leading, managing, and mentoring cross-functional engineering teams across backend, frontend, AI, and DevOps. Fostering a culture of technical excellence, innovation, and collaborative problem-solving.
• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 & 𝗤𝘂𝗮𝗹𝗶𝘁𝘆: Partnering closely with Product, Design, and Business stakeholders to translate complex requirements into high-quality, reliable, and scalable features. Establishing and evangelizing best practices in code quality, security, testing, and deployment (CI/CD).
• 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Setting up and optimizing engineering workflows, Agile processes, and DevOps practices to enhance team velocity, project timelines, and safer production deployments.
• 𝗧𝗮𝗹𝗲𝗻𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Spearheading the hiring, onboarding, and professional development of top engineering talent to build a world-class team capable of tackling ambitious challenges. 

Aerem Solutions, Mumbai, India

Consultant Engineering

• Architecting and leading the development of an AI-first solar advisory and onboarding platform to streamline customer journeys and internal workflows.
•  Designed and implemented agentic workflows using OpenAI and Gemini models, automating user query handling, and multiple system navigation.
•  Integrated modular microservices for lead capture, eligibility checks, documentation, and many more  - reducingtime-to-delivery by 60%.
•  Implemented intelligent data extraction and validation using OCR, Python, MongoDB, and custom API integrations to automate onboarding.
•  Spearheading cross-platform integration (CRM, ERP, Financial Services) for seamless data exchange and reporting.
•  Actively advising on cloud infrastructure optimization, API security, and future scaling paths for AI integrations.

• Reduced manual intervention by 70% through LLM-driven task orchestration and workflow automation.  
• Boosted user engagement and support resolution via intelligent assistant integration across platforms.

Gracenote A Nielsen Company, Mumbai, India

Senior Director Engineering

• Led end-to-end software development and IT operations, driving technical strategy and execution for consumer-facing applications.
• Managed and mentored multiple Agile teams, fostering a culture of innovation, collaboration, and accountability.
• Defined product roadmaps, partnered with cross-functional teams, and managed vendor relationships to deliver cutting-edge solutions.
• Drove large-scale, complex projects involving multiple stakeholders and business units.
• Architected cloud-native solutions and microservices, ensuring scalability, reliability, and security.
• Integrated AI/ML models using SageMaker and Claude, enabling data-driven personalization and automation.

Real Soft Inc., (Client: AVAYA), Mumbai, India

Account Coordinator

• Cross-Team Collaboration: Interacted with AGCL pre-sales, development, post-sales, and marketing teams, along with customers, to drive business growth for RSI.
• Business Development: Assisted in identifying and generating business opportunities through effective coordination between stakeholders.
• Stakeholder Coordination: Managed and facilitated regular communication and collaboration between AGCL, RSI, and customers to ensure seamless project execution.

Real Soft Inc., (Client: CitiStreet), Saint Marys, GA, U.S

Software Consultant

• Requirement Gathering & Development: Led requirement gathering and development services for CitiStreet across multiple projects.
• Critical System Development: Worked on Mid-Point & RSD services, managing retirement services, healthcare, and welfare tasks for mid-size companies.
• Client & Issue Management: Handled client-related issues, new developments, and real-time problem resolution.
• Offshore Team Coordination: Collaborated with the offshore team in Bangalore, India to ensure seamless project execution and support.

Real Soft Inc., (Client: CitiStreet), Bangalore-India & Jacksonville-U.S

Technical Lead

• Requirement Gathering & Service Delivery: Engaged in requirement gathering and delivering services to CitiStreet in Jacksonville, FL from the RSI offshore office.
• Critical System Development: Worked on Mid-Market, a critical system managing healthcare and welfare tasks for mid-size companies.
• Client & Issue Management: Handled client-related issues, new developments, and real-time problem resolution.
• Application Development: Worked on GIBS & Data Exchange, facilitating extraction and generation of letters, coupons, and payroll extracts.
• Legacy System Migration: Led the migration of VB applications to ASP.Net (C#) and database migration from MS-Access to MS-SQL for improved performance and scalability.

Computer Associates (C.A), Singapore

Software Consultant

• Development & Maintenance: Worked on development and maintenance activities for multiple clients.
• Client Engagement: Provided technical solutions and support for National HealthCare Group and Government of Singapore Investment Corporation.
• System Enhancements: Ensured optimal performance, scalability, and reliability of client applications.

Larsen & Toubro Infotech (Client: UBS), Singapore

Software Consultant

• Developed system workflows using Rational Rose and implemented stored procedures in Sybase.
• Generated detailed reports utilizing Perl programming and created comprehensive test cases to ensure system reliability.
• Managed global change requests and provided technical support across applications.

Larsen & Toubro Infotech, Mumbai, India

Software Engineer

• Participated in full SDLC processes, designing and developing modules using JSP and HTML.
• Implemented projects following MVC architecture with Struts framework and object-oriented design patterns.