Flexible person, Fast Learner, and Teachable Attitude
Flexible person, Fast Learner, and Teachable Attitude
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Resourceful Call center Representative for more than five years who consistently meets productivity goals. Proven capacity to resolve issues quickly to improve customer experience and retention.
Talented freelance photo editor for almost ten years.
SKILLS:
Photo Editing (Adobe Photoshop)
Customer Service (inbound or outbound call)
Computer literate (proficient in microsoft office)
Possesses accuracy in computer typing (35-40wpm)
Computer repair (reformat & installation)
Video Editor
Work experience
Work experience
VXI Global Holdings
Account Associate for TELCO account (At&t internet, Mobility & Directv services).
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries about services, handling billing concern, technical complaints & retention.
Acknowledging and resolving customer complaints.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
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IQOR
Customer Service Representative ( Directv account - General inquiry/Billing/Sales)
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries about services, handling billing concern, technical complaints & retention.
Acknowledging and resolving customer complaints.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.
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Alorica
Customer Service Representative (FTD flower account)
Acknowledging and resolving customer complaints.
Processing orders, forms, tracking order, and requests.
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Iplus Intelligent Network Inc. (E-pldt)
Network Support Associate (DSL account)
Acknowledging and resolving customer complaints.
Assisting customer for troubleshooting.
Responding promptly to customer inquiries about services, handling billing concern, technical complaints.
Communicating and coordinating with local dispatch team also to assign technician.
Education
Education
Manila Baptist School of Theology
BS of Christian Education
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