Retail Sales Associate, Castle Uniforms, Fayetteville NC

09/16/2025- present

• Assisted customers with product selection, enhancing overall shopping experience.

• Maintained merchandise displays, ensuring adherence to company standards and visual appeal.

• Processed transactions efficiently using point-of-sale systems, reducing wait times.

• Provided product knowledge support to customers, increasing sales opportunities.

• Resolved customer inquiries and complaints promptly, fostering positive relationships.

• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Participated in periodic inventory counts to maintain accurate stock levels.

• Supported store management in planning and executing seasonal promotions and sales events.

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Donor Center Technician/ Phlebotomy Technician, Grifols- Fayetteville NC

08/03/2024- 08/15/2025

• Organized appointment schedules, assessed donor eligibility, and finalized donor registration processes.

• Facilitated collection and processing of blood and plasma donations.

• Installed and calibrated plasma collection devices following standard protocols for accurate sample collection.

• Utilized fingerstick, hemostat, and refractometer for precise hematocrit and protein measurement.

• Monitored and maintained donor safety standards during the entire procedure.

• Performed regular upkeep and sanitation of workspace and donation center, fostering a welcoming environment for donors and volunteers.

• Strengthened customer relationships by actively engaging with clients and swiftly resolving their concerns.

• Safeguarded donor confidentiality through stringent data protection measures.

• Monitored and implemented infection control and safety standards in the execution of daily phlebotomy tasks.

• Performed venipuncture to collect blood samples, prioritizing patient safety during transport to testing facilities.

• Fostered trust and ensured patient comfort throughout phlebotomy procedures to facilitate efficient blood specimen collection.

Walmart Vision Center Associate, Walmart– Seguin Tx

7/14/2022- 7/3/2024

• Executed transactions and maintained point-of-sale system functionality to support retail operations.

• Supported associates in acquiring new skills to enhance team performance.

• Leveraged extensive expertise in eyewear products to guide customers in making informed purchasing decisions.

• Acquired comprehensive knowledge of various eye diseases and their impact on patient eyeglass requirements.

• Assessed patient needs and implemented precise fittings and adjustments on eyewear for enhanced usability.

• Educated patients on eyewear materials to ensure informed decisions aligned with their requirements.

• Maintained inventory levels, restocking shelves to support product availability.

• Collaborated with team members to improve workflow and customer service practices.

• Ensured a clean and organized work environment to promote safety and efficiency.

Safeway Associate, Safeway–Olympia WA

6/24/2021- 6/9/2022

• Executed transactions and maintained point-of-sale system functionality to support retail operations.

• Supported associates in acquiring new skills to enhance team performance.

• Exhibited strong self-management and astute judgment capabilities to achieve optimal outcomes in various scenarios.

• Emphasized personal accountability to enhance team performance and reliability.

• Developed proficiency in various roles to provide comprehensive support for diverse operational tasks.

• Managed self-checkout operations to maintain seamless customer experience.

• Conducted thorough investigations into customer inquiries and complaints, ensuring timely and compassionate resolutions.

• Resolved customer questions about merchandise and pricing, ensuring clarity and satisfaction.

Amazon Fresh Warehouse Associate, Amazon Fresh Goods Warehouse—Seattle WA

6/2020- 5/9/2021

• Implemented strategies for skill enhancement and performance optimization based on constructive feedback and self-evaluated developmental goals.

• Supported associates in acquiring new skills to enhance team performance.

• Managed task completion with efficiency and punctuality within specified time frames.

• Exhibited strong self-management and keen judgment abilities to achieve optimal outcomes in various scenarios.

• Emphasized commitment to personal accountability to enhance team performance and reliability.

• Implemented safety measures and responded proactively to ensure the health and safety of fellow associates.

• Supported delivery operations by guiding drivers in route selection and ensuring secure package handling.

• Coordinated team efforts to ensure timely delivery of packages and addressed problem-solving needs

Certified Nursing Assistant, Warm Springs Rehabilitation Hospital of San Antonio—San Antonio TX

6/2019- 3/2020

• Provided comprehensive assistance with bathing, dressing, hygiene, and grooming to enhance patient comfort and dignity.

• Assisted elderly patients with daily living tasks, ensuring comfort and enhancing their quality of life.

• Conducted assessments and testing to measure job knowledge and competencies required for certification-level training.

• Utilized self-direction and keen judgment to enhance operational efficiency.

• Cultivated a high level of personal accountability to ensure consistent achievement of objectives.

• Monitored and maintained safety standards to protect patient health and well-being.

• Provided comprehensive support to patients and families in navigating information related to their care and treatment.

• Refined knowledge and capabilities by systematically incorporating feedback and addressing self-identified areas for professional development.

• Supported patient mobility through transfer techniques and ambulation exercises.

• Maintained cleanliness and organization of patient rooms and common areas.

• Monitored vital signs and reported changes to healthcare professionals promptly.

• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Certified Nursing Assistant, Guadalupe Valley Nursing Center—Seguin TX

2018 – 2019

• Provided comprehensive assistance with bathing, dressing, hygiene, and grooming to enhance patient comfort and dignity.

• Assisted elderly patients with daily living tasks, ensuring comfort and enhancing their quality of life.

• Conducted assessments and testing to measure job knowledge and competencies required for certification-level training.

• Utilized self-direction and keen judgment to enhance operational efficiency.

• Cultivated a high level of personal accountability to ensure consistent achievement of objectives.

• Monitored and maintained safety standards to protect patient health and well-being.

• Provided comprehensive support to patients and families in navigating information related to their care and treatment.

• Refined knowledge and capabilities by systematically incorporating feedback and addressing self-identified areas for professional development.

• Supported patient mobility through transfer techniques and ambulation exercises.

• Maintained cleanliness and organization of patient rooms and common areas.

• Monitored vital signs and reported changes to healthcare professionals promptly.

• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

• Quick learner

• Team leadership

• Time management

• Patient care

• Vital signs monitoring

• Clinical documentation

• Venipuncture and IV placement

• Detail oriented and ability to interpret orders accurately

• Adequate client assessment and analysis

• Excellent written and oral communication

• Ability to understand patient needs and explain technical information in layman’s terms