Terms & Conditions | Cancellation and Refund | Shipping and Delivery

Terms and Conditions

Last updated: Sep 16, 2025.

• Jharkhand Health Care, Dumka (“Jharkhand Health Care”, “we”, “us”, “our”) operates the website jhcmedcare.in and provides diagnostic testing, sample collection, report generation, and doctor consultation services, and by accessing or using the site or services, the visitor (“you”, “your”, “user”, “patient”) accepts these Terms and any policies referenced herein.

• These Terms may be updated, modified, or withdrawn at any time without prior notice, and continued use of the site or services constitutes acceptance of the updated Terms.

• Definitions: “Services” include pathological laboratory tests, in‑lab or home collection if offered, report preparation and delivery, and doctor consultations; “Site” means jhcmedcare.in and associated forms or channels operated by us.

• Services are rendered using appropriate standards and equipment; reports are prepared with care but are intended for medical guidance only and must be interpreted by a qualified healthcare professional, and the Site is not a substitute for in‑person medical advice or emergency care.

• Eligibility and information: Users represent that all identity, contact, and medical information provided during booking is true, accurate, and complete, and services may be refused or discontinued for incomplete, misleading, or false information; for minors, a parent/guardian must consent as applicable.

• Appointments and bookings: Requests may be made via the website, WhatsApp, phone, social media, or walk‑in and are subject to availability of doctors, technicians, and lab slots, and rescheduling requests should be raised at least 24 hours in advance and are subject to operational feasibility.

• Sample collection and handling: Pre‑test preparation (fasting, medication holds, timing) is the patient’s responsibility per instructions, and samples may be rejected or repeated for insufficiency, hemolysis, contamination, improper containers, or technical/logistical issues; if a repeat sample is required due to technical fault, a repeat may be arranged at no extra cost subject to case specifics.

• Turnaround times: Most reports are delivered the same day unless otherwise specified, but indicative timelines may vary due to quality controls, confirmatory testing, public holidays, or force majeure events.

• Reports and confidentiality: Reports are confidential and shared only with the patient or an authorized person upon proper verification, and delivery occurs via secure digital channels as set out in the Shipping & Delivery section.

• Payments: Payments may be made via cash, UPI, cards, or online payment gateways, prices are in INR and may be revised without prior notice, and online transactions are processed by third‑party payment gateways subject to their processing and security standards.

• Authorization declines: The business is not liable for declines due to bank/gateway controls or preset limits agreed with acquiring partners, and gateway/bank timelines govern settlement and reversals.

• Pricing, offers, and changes: Quotations and promotions are subject to terms and may be modified or withdrawn at the business’s discretion, with errors and omissions excepted.

• No warranties; website disclaimer: Information on the Site may contain inaccuracies or errors and is provided “as is” without warranties as to accuracy, timeliness, completeness, or suitability, and liability for such inaccuracies is excluded to the fullest extent permitted by law.

• Limitation of liability: Use of the Site and Services is at the user’s risk, and to the maximum extent permitted by law, indirect, incidental, special, consequential, or punitive damages are disclaimed, and aggregate liability shall not exceed the amount paid for the specific service at issue.

• Data privacy and communications: Personal data may be processed to provide services, process payments, prevent fraud, and comply with law, and electronic communications and records may be used for notices and evidence of transactions consistent with platform requirements.

• Intellectual property and linking: Site content, design, layout, and trademarks are owned by or licensed to the business, reproduction is prohibited without prior consent, and third‑party links are for convenience only without endorsement or control.

• Prohibited conduct: Users must not misuse the Site, circumvent security, introduce malware, scrape data, or engage in unlawful, harmful, or fraudulent activity.

• Force majeure: The business is not liable for delays or failures caused by events beyond reasonable control, including natural disasters, network outages, or labor disputes.

• Governing law and jurisdiction: These Terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of courts at Dumka, Jharkhand.

• Modifications and severability: The business may modify these Terms at any time, and if any provision is held invalid, the remaining provisions continue in full force.

• Contact and grievance: Jharkhand Health Care, Sabzi Mandi Road, Dharmasthan Road, Tin Bazar, Dumka, Jharkhand 814101; Phone/Email/Hours: to be provided on the Site’s Contact page in line with Jharkhand Health Care's website details requirements.

• Template and disclaimer note: Jharkhand Health Care provides customizable policy templates on an “as is” basis and expects merchants to verify suitability and seek legal advice before publishing, and publishing constitutes acceptance of this disclaimer.

Cancellation and Refund

Last updated: Sep 16, 2025.

• No refunds after service: Once a test has been processed or a doctor consultation has been availed, fees are non‑refundable.

• Cancellation before processing: If a booked test is cancelled before processing or if sample collection is unsuccessful and cannot be repeated, the amount may be refunded or adjusted against another test at the business’s sole discretion.

• Repeat sample due to technical reasons: If a repeat sample is required owing to machine error, technical fault, power outage, or insufficient sample and a repeat is declined by the patient before any processing, a partial goodwill refund may be considered at the business’s discretion.

• Gateway‑related issues: If payment is deducted online but booking is not confirmed due to gateway or network issues, refunds are processed per payment gateway timelines typically within 5–10 working days, depending on the issuing bank and gateway processing time.

• Duplicate payments: Verified duplicate payments will be refunded or adjusted against services after reconciliation in accordance with gateway processes.

• Mode and timeline of refunds: Approved refunds are issued to the original payment method where feasible, and convenience fees or third‑party charges may be non‑refundable as governed by the gateway/bank.

• Chargebacks: If a chargeback is raised, the business may provide documentation to the bank/gateway and suspend further services until resolution; where services were duly provided, the business may recover reversed amounts, fees, and costs as permitted by applicable rules.

• Statutory rights: Nothing in this policy limits rights available under applicable Indian law or card network rules.

Shipping and Delivery

Last updated: Sep 16, 2025.

• Scope: Physical shipping is not applicable for this business, and only digital delivery of medical test reports is provided.

• Modes of delivery: Reports are delivered digitally to the patient or an authorized person via email and/or WhatsApp as indicated at the time of booking, subject to identity verification and consent for electronic communication.

• Contact accuracy: Accurate email addresses and WhatsApp numbers must be provided at booking, and the business is not responsible for delays or non‑delivery due to incorrect details, spam filters, storage limits, or network/provider outages.

• Timelines: Most reports are targeted for same‑day delivery unless otherwise specified; timelines are indicative and may vary due to quality checks, confirmatory testing, public holidays, or force majeure.

• Privacy and security: Electronic delivery entails inherent transmission risks, and by opting for email/WhatsApp delivery the patient consents to receive reports via these channels in accordance with the site’s data practices and payment platform requirements.

• Support: For delivery issues or alternative arrangements, contact details are available on the Site’s Contact page as required by Jharkhand Health Care’s website details checklist.

Grievance Redressal

Last updated: Sep 16, 2025.

• Purpose: Provide a transparent, time‑bound mechanism to report, investigate, and resolve service‑related complaints and grievances, and to implement corrective and preventive actions where appropriate.

• Scope: Applies to all Services (as defined in the Terms and Conditions) provided by Jharkhand Health Care via in‑clinic visits, home collection, website, forms, phone/WhatsApp, and email channels; excludes medical emergencies and matters beyond reasonable control (including network outages and payment gateway delays) which are handled under relevant sections of the Terms.

• Definitions: “Complaint” means an issue that can be resolved immediately at the point of service; “Grievance” means a formal complaint not resolved at the point of service or involving potential patient harm, safety, abuse, neglect, discrimination, privacy, billing disputes, or repeated service failures; “Grievance Officer” means the designated person responsible for oversight of grievance handling and escalations.

• Who may file: Patients, authorized representatives with verifiable authority, and parents/legal guardians in the case of minors, for issues arising from use of the Services.

• How to file: In person by requesting the Grievance Register at the front desk during working hours; by phone/WhatsApp at +91 7980852026; by email at dumka.jhc@gmail.com; through the website form where the “Grievance/Complaint” option is available; or by post to Jharkhand Health Care, Sabzi Mandi Road, Dharmasthan Road, Tin Bazar, Dumka, Jharkhand – 814101.

• Information required: Patient full name and contact details; date(s) of service and booking ID (if any); description of the issue, location/mode (in‑clinic or home collection), parties involved (if known), and copies/screenshots of relevant documents; preferred outcome or relief sought (e.g., clarification, repeat sample, billing review).

• Acknowledgment and timelines: Grievances are acknowledged within 24 business hours via the same channel; initial assessment and assignment occur within 2 business days; resolution is targeted within 7 business days for routine matters and up to 30 days for complex issues requiring clinical review, third‑party inputs, or quality audits; urgent safety issues are escalated for same‑day action where feasible.

• Process: Registration with a unique reference number; preliminary review of records, communications, and quality controls; investigation including staff interviews and technical checks where applicable; documented findings and corrective/preventive actions (as needed); and written closure communication with outcomes and next steps.

• Escalation: Level 1 to the Grievance Officer (Front Desk/Operations Lead); Level 2 to the Lab Manager/Quality Lead for testing/report issues or the Clinic Administrator for doctor/OPD issues; Level 3 to the designated Senior Medical Authority for unresolved or sensitive matters; where legally required, matters may be referred to appropriate authorities or professional councils.

• Remedies and outcomes: Clarifications of report parameters or corrected report reissue; repeat sample collection at no additional charge where a technical fault is confirmed; process improvements, staff retraining, or vendor action; billing review, waivers, or goodwill adjustments consistent with the Cancellation and Refund policy; and referrals or guidance for issues outside the scope of Services.

• Communication of decision: Closure is communicated in writing (email/WhatsApp/SMS or letter) and includes the grievance reference number, summary of findings, actions taken, applicable remedies, and instructions for appeal.

• Appeal: If dissatisfied with the closure, an appeal may be filed within 15 days, citing the reference number and reasons for reconsideration; appeals are reviewed by an authority senior to the original handler, and a final response is provided within a reasonable time.

• Confidentiality and non‑retaliation: Grievance information and personal data are handled confidentially and used solely for resolution, legal compliance, and quality improvement; no retaliation will occur against any person filing a grievance in good faith.

• Records and retention: Grievance records, communications, and decisions are retained securely per internal retention schedules and applicable law for audit and quality improvement purposes.

• False or abusive reports: Intentionally false, abusive, or threatening submissions may be declined or discontinued; services may be suspended consistent with the Terms and applicable law, and misuse of channels may be reported to authorities where necessary.

• Emergency note: Grievance channels are not a substitute for urgent medical care; for emergencies or life‑threatening situations, contact emergency services immediately.

• Relationship with Terms: This section supplements the Terms and Conditions and must be read together with the limitations of liability, force majeure, payments, refunds, and privacy provisions; in case of conflict, the Terms and Conditions prevail.

• Contact (Grievance Cell): Phone/WhatsApp +91 7980852026; Email dumka.jhc@gmail.com; Address Sabzi Mandi Road, Dharmasthan Road, Tin Bazar, Dumka, Jharkhand – 814101; Hours for in‑person assistance: Mon–Sat 7:00 AM–9:00 PM; Sun 7:00 AM–3:00 PM (digital channels accepted 24/7 with responses during business hours).