Privacy Policy for Jhatpat, Jhatpat Sarthi, and Jhatpat Partner

Effective Date: 21 October 2026

Contact Email: jhatpattaxiofficial@gmail.com

1. Introduction

This Privacy Policy explains how Jhatpat, Jhatpat Sarthi, and Jhatpat Partner (collectively, the “Apps”) collect, use, store, and share information when you use our services.

The Apps support services that may include ride booking, maps and navigation, location-based services, food ordering, restaurant or partner management, delivery coordination, and related customer or driver services. The features available to you depend on the app you use.

By using an App, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.

2. Information We May Collect

Depending on the App and the features you use, we may collect the following information:

Personal information: Name, phone number, email address, profile details, and other information you provide when registering or contacting support.

Location information: Approximate or precise location to support pickup and drop-off, navigation, ride matching, delivery assignment, address selection, and order tracking. Background location may be used by applicable driver or delivery features only when necessary, properly disclosed, and permitted by your device settings and applicable requirements.

Orders and service information: Ride details, pickup and destination addresses, food orders, cart details, delivery status, restaurant information, booking history, and service-related communications.

Payment information: Payment status, transaction references, and related billing information. Payments may be processed by third-party payment providers. We do not intend to collect or store complete payment-card details unless the relevant payment system specifically supports and authorizes that handling.

Device and technical information: Device model, operating system, app version, IP address, diagnostic logs, crash reports, and identifiers used for security, reliability, and fraud prevention.

Communications: Messages, support requests, feedback, and information you choose to share with us.

The information collected depends on the features enabled in your version of the App and the permissions you grant.

3. How We Use Information

We may use information to:

• Create and manage user, driver, restaurant, or partner accounts.

• Process ride bookings, food orders, deliveries, and related requests.

• Provide maps, navigation, pickup and drop-off guidance, and service tracking.

• Match customers with drivers, delivery personnel, or participating restaurants.

• Share relevant order or trip information with the parties involved in completing a service.

• Process payments, refunds, invoices, and transaction records through applicable providers.

• Send important service notifications, booking updates, verification codes, and support messages.

• Maintain app functionality, troubleshoot technical issues, and improve reliability.

• Detect fraud, protect accounts, enforce our terms, and comply with legal obligations.

• Respond to user requests and resolve complaints or disputes.

4. Location Permissions and Tracking

Location access is used only for features that require it, such as finding nearby services, selecting pickup locations, navigation, assigning rides or deliveries, and tracking an active trip or order.

If a feature requires location access while the App is in the background, the App will explain the relevant collection and use before requesting the applicable permission and consent where required. Background location will not be used unless the relevant feature requires it and the necessary permission is granted.

You can manage location permissions through your device settings. If you deny or disable location access, some location-dependent features may not work correctly.

5. How We Share Information

We may share relevant information, as necessary, with:

• Drivers or delivery personnel involved in a booking or delivery.

• Customers, restaurants, or business partners involved in fulfilling an order.

• Service providers supporting hosting, maps, navigation, analytics, notifications, customer support, or payment processing.

• Security, fraud-prevention, or technical service providers.

• Government authorities or other parties when required by law or necessary to protect rights, safety, and security.

For example, a driver may need a pickup location and destination to complete a trip, while a restaurant or delivery partner may need order details to fulfil a food order. We aim to limit shared information to what is reasonably needed for the relevant service.

We do not sell personal information as a standalone product. Any sharing or processing by third-party service providers must be consistent with the services they provide and applicable requirements.

6. Third-Party Services

The Apps may use third-party services such as map providers, payment gateways, cloud hosting, analytics, crash reporting, and push-notification services. These providers may process relevant information under their own privacy policies and terms.

We encourage users to review the privacy policies of third-party services where applicable. Our use of such services must be reflected accurately in the Apps’ disclosures and Google Play Data safety forms.

7. Data Security

We use reasonable technical and organisational measures intended to protect information against unauthorized access, loss, misuse, or alteration. However, no electronic storage or internet transmission method can be guaranteed to be completely secure.

Users should protect their login credentials and contact us promptly if they suspect unauthorized access to their account.

8. Data Retention and Deletion

We retain information for as long as reasonably necessary to provide services, maintain transaction and business records, resolve disputes, prevent fraud, meet legal obligations, and enforce our agreements.

You may request account deletion by emailing jhatpattaxiofficial@gmail.com from your registered email address or by including your registered phone number and account details in the request. Please write “Account Deletion Request” in the subject line.

We will verify the request and delete or anonymise information that no longer needs to be retained, subject to applicable legal, security, financial, and dispute-resolution requirements. Some records may need to be retained for a legally required period.

If an account-deletion option is provided within the App or on our website, you may also use that option. Uninstalling an App alone does not necessarily delete your account or associated data.

9. Your Choices and Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. You can manage device permissions, including location and notifications, through your device settings.

To exercise an applicable privacy right or raise a concern, contact us using the details below.

10. Children's Privacy

The Apps are not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us so that we can review the matter and take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy when our services, data practices, or legal requirements change. We will publish the revised version and update the effective date. Where required, we will provide additional notice or obtain consent.

12. Contact Us

For privacy questions, data requests, account deletion requests, or complaints, contact:

Email: jhatpattaxiofficial@gmail.com

Apps covered: Jhatpat, Jhatpat Sarthi, and Jhatpat Partner.