Technical Support

This page will provide you with resources to support you and your learners with troubleshooting Coursera and other technology platforms that the learners will have access to through the Google Career Certificates. 

For Administrators 

Coursera admins should visit the Administrator Help Center which includes a tech support knowledge base and a form for submitting help requests. Admins can also email clientsupport@coursera.org for direct and timely assistance from the Coursera help desk (note that this email address should not be provided to learners). 

• Coursera Admin Guide - Step-by-step instructions for admins to navigate the platform and manage learners. 

• Admin Help Center Video Resources - Short video tutorials for admin onboarding, program settings, inviting learners.

• Coursera Administrator Training Recording for NPO's (March 18, 2022)

• Register for Coursera Admin Onboarding Webinar - Coursera hosts free onboarding webinars for administrators. Register for an upcoming session that fits with your schedule.

• Downloading Your Program Reports  - How to navigate and download reports on learner enrollment and progress.

For Learners

Learners can use the Learner Help Center to access a live chat support feature and get help with account setup, enrollment, and general troubleshooting. Support requests can be submitted here.

• Coursera Learner Guide - Helps learners set up their account and enroll in courses.  

• Register for Coursera Learner Webinar - Coursera hosts free learner webinars to help Google Career Certificate learners get started with the Coursera platform. Click this link for more information and to register for an upcoming session.