Privacy Policy

Effective Date: 1 November 2025
Last Updated: 1 November 2025
Contact Email: info@jalorefooddelivery.com

Welcome to JFD – Food Delivery (“Company”, “we”, “us”, or “our”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our food delivery services.

A. Personal Information

When you register or use our Services, we may collect:

• Full name
  
  

• Mobile number
  
  

• Email address
  
  

• Delivery address
  
  

• Profile details
  
  

B. Location Information

We collect:

• Approximate or precise location (with your permission)
  
  

• Nearby availability data to show nearest food items, restaurants, or delivery partners
  
  

You can enable/disable location permission anytime through your device settings.

C. Order & Transaction Information

Includes:

• Items added to cart
  
  

• Order history
  
  

• Delivery status
  
  

• Payment method details (we do not store full card numbers)
  
  

• Applied coupons, offers, referrals
  
  

D. Communication Data

• Messages exchanged with our in-app support chat
  
  

• Referral and invite information
  
  

• Customer service interactions
  
  

E. Device & App Usage Information

Automatically collected:

• IP address
  
  

• Device type, OS, app version
  
  

• Cookies and similar tracking technologies
  
  

• Log files, crash reports, performance data
  
  

2. How We Use Your Information

We use collected data for purposes including:

A. Service Delivery

• Processing and fulfilling food orders
  
  

• Showing available items based on your location
  
  

• Tracking order status in real time
  
  

• Managing your account and profile
  
  

B. Customer Support

• Providing chat-based support
  
  

• Responding to queries or complaints
  
  

C. Promotions & Rewards

• Managing referral and earn programs
  
  

• Applying coupons and special offers
  
  

• Sending promotional messages (with consent)
  
  

D. Safety & Improvement

• Monitoring app performance
  
  

• Preventing fraud or misuse
  
  

• Enhancing user experience
  
  

3. Sharing of Your Information

We do not sell your personal information.
However, we may share your data with:

A. Delivery Partners & Vendors

To fulfill your food orders efficiently.

B. Service Providers

Trusted third parties who help us with:

• Payment processing
  
  

• SMS/email notifications
  
  

• Analytics and app performance
  
  

• Cloud storage
  
  

These providers comply with confidentiality and data protection laws.

C. Legal Requirements

We may disclose information:

• If required by law, subpoena, or government request
  
  

• To protect our legal rights or prevent harm
  
  

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
  
  

• Improve app performance
  
  

• Analyze usage patterns
  
  

You may disable cookies through your browser or device settings.

5. Data Retention

We retain personal data only as long as necessary to:

• Provide our Services
  
  

• Comply with legal obligations
  
  

• Resolve disputes
  
  

• Enforce our agreements
  
  

You may request deletion of your data (see Section 8).

6. Data Security

We implement administrative, technical, and physical safeguards such as:

• Encrypted data transmission
  
  

• Secure servers
  
  

• Access-controlled systems
  
  

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.

7. Children’s Privacy

Our Services are not intended for children under 13.
We do not knowingly collect information from children. If you believe that a child has provided us data, please contact us at info@jalorefooddelivery.com, and we will remove the information promptly.

8. Your Rights & Choices

Depending on your region’s data protection laws, you may have the right to:

• Access your personal data
  
  

• Correct inaccurate information
  
  

• Request deletion of your account or data
  
  

• Withdraw location or marketing permissions
  
  

• Disable cookies or tracking technologies
  
  

• Request a copy of your data
  
  

Contact us at info@jalorefooddelivery.com for any such requests.

9. Third-Party Links

Our Service may contain links to third-party apps or websites.
We are not responsible for the privacy practices of these external platforms.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated “Effective Date”. Continued use of our Services after changes means acceptance of the revised policy.

11. Contact Us

For questions, concerns, or feedback about this Privacy Policy or our privacy practices, contact:

JFD – Food Delivery
📧 info@jalorefooddelivery.com