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Jetstar Airways Australia — Manage Booking, Change, Cancel, Contact & FAQ
Jetstar Airways Australia — Manage Booking, Change, Cancel, Contact & FAQ
📞 Customer Service: +61 (1800) 005 886
Use Jetstar’s “Manage Booking” tool to:
change personal details
select seats, add baggage or meals
modify your flight
cancel or request a refund
Log in with your booking reference and email address. (Jetstar)
If you prefer phone support, call +61 (1800) 005 886.
You may cancel your booking and receive a full refund if you meet the 24-hour cancellation criteria (booking made direct with Jetstar, 7 + days before departure).
For full refund, cancel within 24 hours of booking.
Refunds typically processed within 7-10 business days.
To cancel: go online via Manage Booking or call +61 (1800) 005 886.
Note: Confirm that you booked directly with Jetstar and not via a third-party.
(You’ll need to incorporate exact Jetstar Australia criteria; check on Jetstar’s website for any updates.)
For domestic flights in Australia: certain fares (e.g., Flex) may allow changes with no fee; others (Saver) incur a fee + any fare difference.
International: fees vary by fare type (Short-haul vs Long-haul) plus any fare difference.
Changes must usually be made at least 30 minutes before original departure.
How to change: online via Manage Booking or call +61 (1800) 005 886.
Same-day or earlier-flight standbys may be possible, depending on route.
(You may need to check Jetstar’s specific table of fees for the “Saver Lite”, “Flex” etc fare types.)
Domestic Australia: Some fare types may permit free name changes (up to a given time) for Flex fares; restricted fares incur a fee.
International: Name changes involve higher fees; verified documentation required for legal name changes on passports.
To request: log into Manage Booking or contact +61 (1800) 005 886.
Ensure you understand fare-type rules and that changes are made in good time.
Seat selection is available for a fee depending on fare type, route and seat category (e.g., exit row).
Online seat changes possible via Manage Booking for available seats.
At airport you may request last-minute changes, subject to availability.
Some seats (e.g., for young children, or special assistance) may qualify for free allocation—check Jetstar’s policy.
Phone Number: +61 (1800) 005 886.
Use this number for: booking changes, cancellations, name corrections, general enquiries.
Alternately, via website: [Jetstar “Contact Us” page] – note many help topics are self-serve. (Jetstar)
Make sure you have your booking reference, flight details and personal details ready when calling.
Here are some of the common questions Jetstar answers on its official site:
How do I change my booking?
If you booked directly on Jetstar’s website or by phone, you can make limited changes via Manage Booking up until check-in opens. (Jetstar)Can I check in online?
Yes — online check-in is available for most flights. Domestic and international passengers need booking reference + email address or surname; international also need passport details. (Jetstar)What items can I bring on board?
Carry-on and checked baggage limits apply; for international flights additional restrictions (liquids, gels, aerosols) may apply. (Jetstar)Can I travel alone if I’m under 18?
There is no dedicated “unaccompanied minor” service; young travellers must meet age/independent-traveller requirements. (Jetstar)Checked baggage: what are the allowances?
Many fares do not include checked baggage; you can add at time of booking or later. Oversized items and restricted items have special rules. (Jetstar)What are the fees and charges for making changes, refund admin etc?
Jetstar publishes a detailed table of fees (change fee, payment fee, refund admin fee) depending on flight type and booking currency. (Jetstar)
✅ Final Notes & Tips
✅ Final Notes & Tips
Always check your fare type (e.g., Saver, Flex) because rules vary significantly.
Book directly with Jetstar via their website or phone to ensure you’re eligible for self-service options.
Keep your booking reference, email, and passport details (for international) handy.
For best results with changes or cancellations, act early (before check-in opens).
Use phone +61 (1800) 005 886. if the online Manage Booking portal doesn’t allow the change you need.
JetStar Airway's "Manage Booking" feature allows passengers to easily manage their flight reservations online. Whether you need to update personal details, select seats, add extra baggage, or make changes to your flight, this self-service option gives you full control over your booking.
JetStar Airway’s cancellation Rule is designed to provide flexibility to passengers who need to change or cancel their flights. Whether you need to cancel due to a change in plans, personal reasons, or unforeseen circumstances, understanding JetStar Airways's cancellation policy will help you navigate the process smoothly.
JetStar Airway's 24-hour cancellation policy allows you to cancel your flight and receive a full refund if you meet certain conditions. Here’s what you need to know:
Refund Eligibility:
You can cancel your flight and receive a full refund if the cancellation request is made within 24 hours of booking.
This applies to all domestic and international flights, provided the booking was made 7 days or more before the scheduled departure.
Booking Criteria:
The policy is applicable only if you book directly with JetStar Airways (via their website, mobile app, or call center), not through third-party websites or agents.
Refund Process:
If you meet the criteria, you will be entitled to a full refund to your original payment method. JetStar Airways typically processes refunds within 7 to 10 business days.
How to Cancel within 24 Hours:
Online: Log into your account on the JetStar Airways website or app, go to "Manage Booking," and request the cancellation within 24 hours of booking.
Phone: Contact JetStar Airway's customer service at 13 67 89 (for Australia) or +61 1800 005 8867 (for international). Ensure you cancel within the 24-hour window.
JetStar Airways Change Flight
Here are the key details regarding changing or modifying flights with JetStar Airways: +61 (1800) 005 886
Domestic Flights
Date/route changes allowed on Flex fares without fees.
Saver Lite restricted fares have $99 AUD fee per guest per change.
Fare differences may apply if booking class unavailable.
Short-haul Flights
Flex has $150 AUD change fee per guest.
Saver restricted is $250 AUD per ticket change.
Long Haul Flights
Flex has $300 AUD change fee.
For Saver restricted it is $350 per guest.
General Policy
Changes can be made up to 30 minutes before departure.
Same-day standbys may be possible for earlier flights.
Name changes have separate fees on international routes.
JetStar Airways Change Flight.
JetStar Airways's Date Change Policy:
Fully flexible domestic "Flex" fares can change dates without fee.
All other domestic "Saver Lite" restricted fares incur $99 AUD charge for date changes per guest.
For Short-Haul international, "Flex" has $150 fee per guest and "Saver" restricted is $250.
Long-Haul international "Flex" has $300 date change fee, while "Saver" restricted is $350.
Date changes must be made at least 30 minutes before original flight departure time.
New flight dates pending availability - fare differences apply if same booking class unavailable.
Date modifications forfeited if no-show for original outbound booking flight.
Date changes can be requested online, on phone via contact center, airport counters, etc.
Separate fees over and above date change charges apply for simultanous name changes.
Other conditions and terms may apply depending on the exact type of ticket.
Here are the steps to change the date on your JetStar Airways flight booking:
1. Go to JetStar Airways's Manage My Booking portal
2. Log in with your email and booking reference/details.
3. Select your eligible booking and click "Change Flight"
4. Adjust the departure date to your preferred new date(s).
5. Agree to any change fees and fare differences applicable.
6. Enter payment details if fees/differences apply.
7. Confirm the updated booking details and revised itinerary.
1. Call JetStar Airways's guest contact center at 13 67 89 within Australia or +61 (1800) 005 886 from overseas.
2. Provide booking reference when prompted.
3. Request to change departure date(s) to agent over call.
4. Agent will check new dates for availability and applicable fees/differences.
5. Process any payments required for date change over the call.
6. Have agent confirm and email your revised booking confirmation.
1. Visit JetStar Airways counter at airport with your booking reference.
2. Request date change assistance from the airline agent.
3. Choose new departure dates and confirm any additional payment required.
4. Have agent print updated itinerary there itself reflecting changes.
JetStar Airways Name Change
Domestic Flex fares - Free name changes up to 30 mins before departure.
Domestic Saver Lite - $99 AUD fee per guest for any name change.
International Short-Haul Flex - $150 AUD name change fee per person.
International Short-Haul Saver - $250 AUD name change fee applies.
International Long-Haul Flex - $250 AUD fee per guest.
International Long-Haul Saver - $350 AUD name change fee.
Long-Haul requires verified legal name change documents.
Must have passport name changes for international flights.
Within 72 hours of flight - may need airport staff assistance.
Each additional name change on same ticket has added fees.
JetStar Airways Seat Change
Seat selection and changes available for a fee depending on original booking fare rules.
Prices vary based on route and fare type generally $10-$60 USD plus per seat per segment.
Can reserve seats at time of booking for discounted rate normally.
Complimentary seat selection provided for higher Premium Economy and Business class fares.
In advance - can change seats online through Manage My Booking portal for available options.
At airport - JetStar Airways agents and kiosks can assist with last minute desired seat changes upon request.
No fees apply for passengers with certain accessibility issues requiring seating accommodation.
Children under 12 can reserve available adjacent seats to adult companion for no charge on request.
Exit rows have additional requirements and cannot accommodate passengers under 16 years.
All seats and changed seat allocations remain at airline discretion regardless of fees or status.
International Short-Haul Saver - $250 per person change fee.
Fare differences may apply if same booking class unavailable.
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