Jetstar Airways Cancellation & Flight Change Policy Updates 2025 

Do you need to cancel your flight? Some unexpected circumstances may force you to cancel your booking. Jetstar Airlines understands this situation and offers you a simple Jetstar flight cancellation policy. You can cancel your flight before the cancellation deadline to avoid any last-minute hassles. Call us (OTA) for help cancelling your flight. In this guide, you will learn all about Jetstar booking cancellation rules including cancellation steps, fees, no-show restrictions, and more.

Jetastar's flight cancellation policy allows you to cancel your booking. It will be subject to specific terms and conditions. Here you will find an overview of Jetstar's flight cancellation policy.

Things to remember

You must check Jetstar's cancellation fee before cancelling the ticket. Because at the time of cancellation, the airline will charge you a Jetstar flight cancellation fee.

• According to Jetstar's flight cancellation policy, you cannot request a refund if you book a ticket through an unauthorized channel.

• Within the "quick fix" period, you can cancel your ticket without incurring additional charges and request a full refund as per Jetstar's flight cancellation refund rules.

• Jetstar Airlines will not charge you a flight cancellation fee if you have a refundable ticket as per Jetstar's flight cancellation policy.

• If your flight is delayed or cancelled due to an airline cause, you do not need to pay the flight change fee.

• Jetstar may provide you with a full refund if you do not accept the alternative flight.

• If your flight is delayed by more than three hours, the airline will offer you an alternative flight.

• The cost of flight cancellation depends on the fare type and when you request the ticket cancellation.

• According to Jetstar's international flight cancellation rules, you will need to contact an airline agent for international ticket cancellations.

Note: If you are unsure about cancelling your flight, changing it may be a better option. Check out our full guide on how to change your flight plans.

Jetstar's ticket cancellation rules allow you to cancel your booking without incurring the additional charges that come with the Quick Fix option. Within this risk-free period, passengers can cancel their flight at no cost. You can easily cancel your flight online with the Quick Fix option.  to cancel your flight at no cost within the first hour of your booking. The Quick Fix option applies to unaccompanied minors traveling alone without their parents.

By following these simple steps, you can cancel your Jetstar flight without any issues.

1. Canceling Jetstar Booking Online:

• You will need to visit the Jetstar Airlines website.

• Finish the login process with the required credentials.

• Now go to the "Manage Booking" page.

• Fill in your Jetstar booking number and your last name in the required column.

• Wait for your information to be retrieved.

• Select the flight

• Click on the “Continue” button.

• Then, the refund value and cancellation fee will be displayed on your screen.

• You will need to fill out the “Flight Cancellation” form.

• Pay the cancellation fee.

2. Talk to live representatives:

Follow the steps below to cancel your Jetstar flight by speaking to live representatives.

• Call   (OTA) to reach Jetstar customer service.

• Choose your preferred language.

• Select the flight cancellation button through the IVR prompts.

• Request a flight cancellation.

• Share your Jetstar booking number and personal details.

• The airline agent will verify your ticket eligibility.

• If you meet all the requirements, inform them about the new flight date and upgrade service.

• Fill in the cancellation cost and service charges, if required.

3. At the Airport:

If your booking is not eligible for online ticket cancellation, you can visit the airport. Find the airline representatives at the airport and request a flight cancellation. Inform the airline officials about the reason for your cancellation and provide them with your reservation number and personal details.

4. Travel Agent:

If you made your booking through a third party or a travel agent, you will need to contact your travel agent to cancel the flight. A travel agent may charge you a service fee. You must inform your travel agent if you need to cancel your flight. To avoid any last-minute hassle, you can call   and facilitate the cancellation process.

Although only the Business Class Max fare allows you to receive a refund in the form of money and without any other fees, Jetstar's flight cancellation policy has a rule that the cancellation fee must be paid in the currency in which you paid for your booking.

The Jetstar cancellation fee for the Business Class Max fare depends on the route and duration of the flight. More or less, the Jetstar cancellation fee for all routes is approximately $50 AUD. Anyway, check below for an accurate list:

• Domestic flights in Australia: $50 AUD

• Short-haul international flights from Australia: $50 AUD

• Long-haul flights with Jetstar Airways: $50 AUD

• International flights with Jetstar Asia: $50 SGD

• International flights with Jetstar Japan: 3,000 JPY or 900,000 VND

Many airlines usually charge a cancellation fee to travelers to claim a refund (flight credit or cash). However, Jetstar does not charge any cancellation fee for a refund in the form of a flight credit, but rather for a cash refund.

As per Jetstar Flight Cancellation Refund rules, if your Jetstar ticket is eligible for a refund, you can request a refund from Jetstar Airlines. Please refer to the points below to see when you will be eligible for a refund.

• Your flight ticket must be booked with an authorized channel.

• If your flight is cancelled due to a Jetstar Airlines cause, you can request a refund.

• If you contact the airline's support team, you can request a refund.

• As per Jetstar Flight Cancellation Refund rules, non-refundable fares are not eligible for a full refund.

• If you cancel your ticket due to a medical reason, the airline may allow you to rebook your flight within the specific time.

• You will need to fill out the refund request form.

• If you book tickets using credit cards, you will receive a refund within 7 to 20 business days.

• The airline will provide you with a refund within 7 to 30 business days if you book a ticket using another payment method.

Jetstar Airlines will compensate you if your flight is cancelled or delayed due to the airline's management. Below are the points about Jetstar's compensation policy.

• You can request compensation from Jetstar Airlines if all the requirements are met.

• If your flight is delayed by more than three hours from the scheduled departure, the airline may provide you with an alternative flight as soon as possible.

• There is no compensation if the flight is delayed for reasons beyond the airline's control.

• Jetstar Airlines will provide you with a full refund if your ticket is cancelled for reasons beyond the airline's control.

• Jetstar Claim Rules for Cancelled Flights: You can request compensation if your booking is delayed or cancelled due to Jetstar Airways' control.

• As per Jetstar's flight cancellation compensation rules, compensation depends on the fare type and route type.

Jettar Airlines' new flight change rules make it easier for travelers to travel. Below are some highlights of Jetstar's flight change guidelines.

• You have the right to change your travel plans through an authorized channel.

• Jettar Airlines offers you the one-hour fast-fix option to change your flight free of charge.

• Passengers will be responsible for the flight change fee plus the fare difference after one hour of booking.

• To change your long-haul flight, please contact our travel experts at (OTA).

• As per Jetstar's destination change rules, the airline does not allow you to change your destination and origin through "Manage Booking."

• If you change your flight by contacting the airline agent, service charges will apply.

• The same-day flight change option is available for all flights except long-haul flights.

• You will need your Jetstar booking number and email address to change the flight.

• As per Jetstar flight postponement rules, international passengers can also change their flights.

• If you do not notify the airline representatives about the flight change before the check-in period, the airline may cancel your flight, as per the no-show policy.

Jetstar Airlines offers an easy flight change option for its travelers. If you are concerned about the flight change process, check out the methods below.

1. Through Jetstar Airlines website:

• First of all, visit the official Jetstar Airlines website.

• Go to the “Manage Booking” tab and enter your booking number and last name.

• Your information will be retrieved within a specific time as per your input.

• Choose your flight from the list of booked flights.

• Click on the “Modify or Change” button.

• You can change the date, time, destination, class and much more of the flight as per your requirements.

• After the changes, click on the “Save Changes” button.

• You will need to agree to Jetstar’s flight change terms and conditions.

• Pay the flight change fee and fare difference through online bank cards etc.

• After completing the process, the airline officials will provide you with a new ticket on your email.

2. Connect with the airline officials:

Travelers can change or reschedule their flights during the call. Follow the steps below to change your flight by contacting an airline agent.

• Call the official number of Jetstar Airlines.

• Select the language.

• Click on the specific digit for the flight change.

• Follow the prompts on the IVR and connect with the airline officials.

• After connecting, request the flight change.

• You will need to share your reservation number and personal information with the representative available during the call.

• The airline representatives will verify your ticket eligibility for the desired changes.

• If your ticket meets all the requirements, pay the flight change fee and the fare difference.

• Within a specified time, airline officials will call you back to confirm the flight change.

3. Connect with travel agent:

Jetstar Airlines allows you to change your flight by connecting with an airline agent. If your ticket was made by a third party, you can contact them and change your flight. However, if you have any queries regarding the flight change process or are unable to change your flight online, contact our travel expert at (OTA) and get the best solution.

4. At the airport

You can visit the airport if your booking is not eligible for online changes. Go directly to the ticket counter or help desk and request a rescheduling or flight change. Share your personal information and reservation code with the available representatives. After reviewing your details, if all requirements are met, inform them of your new departure date or any changes to your booking. Complete the checkout process and the airline will issue a new ticket with the updated details.

Yes, if you change your flight after one hour of booking, Jetstar Airlines will charge you a flight change fee. The Jetstar flight change fee varies depending on the method of flight change, such as booking management, connecting airline officials, at the airport or through a travel agent. According to Jetstar's flight schedule change rules, you have the right to change your flight schedule. According to the refund policy, if you cancel your ticket, you will be charged a flight change fee.

English:Note:

• ^ : The flight change fee is 60 AUD if the booking was made before 12 October 2023.

• # : If your booking was made before 12 October 2023, the flight change fee is 125 FJD / 68,600 KRW / 80 AUD / 80 NZD.

• If you have any queries regarding a flight change or a fare, please call now at (OTA). Our customer care team is ready to resolve your query.

• Jetstar flight change fee in Australia depends on your final destination and fare type.

Jetstar Flight Change for One Passenger

Yes, if a passenger in your party needs to change their flight, they can do so. As per Jetstar flight change rules for one passenger, you must comply with certain terms and conditions. You will need to contact the airline executives for a flight change. Service charges will also apply if you need to contact airline officials.

What is Jetstar's One-Hour Quick Fix Option?

With Jetstar's One-Hour Quick Fix Option, you are entitled to make any changes without incurring any additional charges. However, you will need to adhere to time restrictions. Within one hour of booking, you can change your flight without paying any associated charges. A fare difference will apply if you reschedule your new flight, which is more expensive than your previous booking.

How can you make changes to your Jetstar booking?

Some changes are not allowed online; in that situation, you will need to contact airline representatives. Here is a quick guide on how to make changes to your booking.

Can I postpone my Jetstar flight?

Yes, under Jetstar's flight postponement rules, you can postpone your flight without any problem. You will need to notify the airline officials about your postponed flight before the scheduled departure. However, postponed flights may be subject to additional charges. You will need to check the flight availability, according to your new travel date. You will need to contact an airline agent if your final destination is international.

Jetastar's flight change policy allows you to postpone your travel plans as needed. If you change your flight within one hour of booking, you do not need to pay any additional charges. But the fare difference will apply. However, you can reschedule your flight by contacting an airline agent.

Jetstar's flight change fee depends on your fare type. If you want to avoid service charges, you must reschedule your flight through the "Manage Booking" option. If your flight delay is beyond your control, the airline may compensate you or arrange an alternative flight. However, as per Jetstar's flight schedule change rules, you can change your flight schedule, but you will have to comply with certain terms and conditions.

1. How to change flights on Jetstar Airlines?

You can reschedule your Jetstar flight online or by contacting the airline officials. However, you can change your Jetstar flight by contacting your travel agent.

2. Can I change the schedule of my Jetstar flight?

Yes, as per Jetstar's flight schedule change rules, you have the right to change your flight schedule if you need to change your travel plans due to unforeseen circumstances.

3. Can I change Jetstar flights free of charge?

The airline allows you to change your flight free of charge within the quick fix hour, as per Jetstar's ticket change fee.

4. Am I eligible to change my long-haul flight?

Yes, you can change your long-haul flight by contacting the airline officials. Please note that the airline will not allow you to change your long-haul flight online.

5. What happens if Jetstar changes a flight?

There is no need to panic, if Jetstar changes your flight, you can request a full refund or take the alternative flight, as per Jetstar's flight change rules.

1. What is the refund policy for economy class?

As per Jetstar's refund policy, economy class is generally non-refundable.

2. What is FareCredit?

When booking, you can purchase FareCredit by paying extra. FareCredit gives you the flexibility to cancel your flight, and in return, you will receive a flight credit voucher.

3. How to cancel a Jetstar flight?

As per Jetstar flight cancellation rules, passengers can cancel their flight online or contact an airline executive. However, you can cancel your Jetstar booking by contacting a travel agent. However, you can contact Jetstar customer service at (OTA) for assistance.

4. Can I get a refund from Jetstar Airlines?

Yes, you can get a refund from Jetstar Airlines, as per Jetstar flight cancellation refund rules. When requesting a refund, you must meet all the requirements for a refund, as per Jetstar flight cancellation policy.

5. Can I claim compensation for cancelled flights on Jetstar Airlines?

You can claim compensation for cancelled flights, but you will need to meet all the requirements for Jetstar flight cancellation compensation.

6. Can I claim for cancelled flights on Jetstar Airlines?

Under Jetstar's cancellation claim rules, you can claim compensation for cancelled flights. But certain conditions will apply. If you cancel a non-refundable ticket, you will not be able to claim a refund for the cancelled flights.