When is the best time to charge my vehicle?

For daily driving, we highly recommend following the 20%-80% rule to maximize long-term battery health. Try to charge during cooler hours (such as overnight) to reduce thermal stress on the battery system. Keeping the battery within this optimal zone minimizes degradation over time.

Why does the charging speed slow down significantly when it gets close to full?

This is a built-in safety feature designed to protect your battery pack. Charging speeds naturally taper down once the battery hits 80%, and slow down even further between 95% to 100%. Think of it like filling a stadium with people—as it gets crowded, it takes longer for the last few individuals to find an open seat.

Is it safe to charge my vehicle every single day?

Yes, daily charging is completely fine and helps maintain consistent performance. However, for long-term battery health, AC charging (Slow/Home charging) is highly preferred for everyday use. Try to limit frequent DC Fast Charging, as the higher heat and current can accelerate battery wear over time.

Can I still drive my PHEV if the battery is fully depleted?

No. However, your vehicle will seamlessly switch over to hybrid mode automatically once the battery hits its minimum safety threshold preventing the battery from completely depleted as long as there is a fuel available in your tank.

What is regenerative braking?

Regenerative braking is an intelligent energy-recovery mechanism. Whenever you lift your foot off the accelerator or press the brakes, the electric motor reverses the current direction. Instead of wasting energy as heat through the brake pads, it captures that kinetic energy and feeds it back into your high-voltage battery to extend your driving range. This is best utilized while traversing downhill on EV mode.

What is "Courtesy Mode" or "Welcome"?

This feature provides the user handsfree operation of locking and unlocking the vehicle for comfortable exit and entry. It can be toggled on or off via the main infotainment screen settings depending on the users preference.

Why is the charging cable/gun locked and won't disconnect?

Safety Lock Mechanism: The car automatically locks the gun in place during charging to prevent accidental detachment.
How to release: Unlock the vehicle doors using your smart key fob to instantly release the charging port lock. If it remains stuck, pull the emergency manual release cord located inside the trunk area behind the side panel lining. 

What should I do if my unit won't start?

• Confirm the smart key is inside the vehicle and its battery is not depleted. Try placing the keyfob on the center console, look for the key sign at the bottom of the cup holder.

• Check if the 12V battery is weak or drained. If the lights and dashboard are completely dead, the 12V battery needs a jump-start or a reset.

• For PHEV/EV units, ensure the high-voltage battery charging cable is completely unplugged from the charging port before performing a jumpstart or reset.

What should I do if I can't shift the vehicle into Drive and it is stuck in Park?

• Ensure the brake pedal is completely (firmly) pressed down and the vehicle is fully in the "READY" state for EV/PHEV, while engine is started for ICE models.

• Check whether the electronic shifter is not in manual mode. (move it from left to right or vise versa to ensure proper setting)

• If it still won't shift, call your nearest authorized Jetour service center or our Kendee hotline for technical assistance.

Why is the TPMS warning light on even though my tires are properly inflated?

• Extreme outside temperature drops or aggressive driving can cause temporary tire pressure fluctuations.

• The system may need to calibrate. Try to inflate each tires higher (at least 40PSI) than the standard pressure indicated in the information plate located on the driver side pillar of the vehicle, wait at least 5 seconds to see if the indicator will turn off.

• Drive the vehicle at speeds above 25 km/h for roughly 10 minutes to allow the sensors to reset and update the dashboard layout.

• If it stays illuminated, bring the unit to a Jetour dealer to inspect for a hidden puncture or to check TPMS system.

What should I do if a malfunction or failure indicator (transmission/ engine/ motor) appears?

• Do not panic. Safely pull over to the side of the road, shift into Park (P), turn off the ignition, and let the vehicle rest for 5–10 minutes to cool down the system.

• If the warning disappears upon restarting, proceed with caution directly to the nearest Jetour service center. If the indicator remains on or the vehicle drives unusual, contact the Kendee Hotline for assistance.

Why does my fuel gauge display inaccurate value?

What your seeing in your dashboard is called "Distance to Empty", it is a system calculated value using the
combination of the following parameters:

• Remaining fuel / Battery energy

• Recent driving efficiency (based of recent 50km)

• Current driving conditions

It is basically the vehicles estimate of "how far can you still travel with the how you've been driving recently"

Simply put, here are some calculations depending on the model of the vehicle:

For ICE (Internal Combustion Engine) models: DTE = Remaining Fuel x  Average Fuel Consumption
Example: Remaining fuel - 20 liters x  Average Fuel Consumption  - 10km/L
Displayed  calculated distance to empty = 200km

For Hybrids (like PHEV) models: an additional parameter is also being calculated, this includes the following :

• Battery SOC (State Of Charge)

• Electric driving efficiency

• Engine usage (to regenerate Battery SOC)

• Regenerative  braking efficiency

• Hybrid mode behavior

The system continuously analyzes these parameters  that's why the  displayed estimate changes dynamically.

Do PHEVs/EVs still require periodic maintenance? What is the schedule?

Yes. While electric drivetrains have fewer moving parts, regular check-ups are vital to inspect thermal cooling systems, brake wear, electronic diagnostics, and suspension. For Jetour PHEVs, the required periodic maintenance service (PMS) schedule is every 12 months or 10,000 kilometers, whichever comes first.

How long is the lifespan of a Jetour EV battery, and what happens when it reaches its limit?

Modern automotive battery packs are engineered to last the actual lifetime of the vehicle, typically surviving 8 to 15 years (or hundreds of thousands of kilometers) depending on usage and care. When a battery reaches the end of its peak automotive life, it doesn't suddenly stop working; its total capacity simply reduces. At that stage, it can either still be driven at a reduced range or recycled for secondary "stationary" energy storage.

Long trip driving

Plan your trips; For optimal efficiency on long drives, start your journey in EV mode to utilize stored clean energy. The hybrid system will automatically switch to HEV mode when your battery "State Of Charge" drops to the minimum threshold. Allow the engine to efficiently replenish the battery, observe the cruising speed, over speeding will only lead to unnecessary fuel consumption. Once the battery returns to roughly 70% charge, switch back to EV Mode to resume fuel-free driving. You may also want to check the real-time traffic situation on your route, EV mode is best used during traffic congested situations to efficiently save fuel.

Vehicle Power Cycle

Modern vehicles are equipped with programmable electronic control modules, these modules send and receive signals from sensors and other modules as well, signal interference usually happens with multiple factors that may lead to unusual behavior of the system, this is where the "Power Cycle" comes into play, here are a few steps to perform a proper Power Cycle:

• Safely park the vehicle and switch the gear selector to Park (P).

• Turn off the vehicle -  press the Start/Stop button to turn off.

• Open the driver's door, step out, lock the car using the key fob, and walk at least 5 meters away for 3 full minutes to let the modules enter sleep mode.

• Return to the vehicle, unlock it, and start the system normally.

• If this doesn't solve your issue, proceed with the next tip.

Battery reset procedure (12V - low-voltage battery)

In cases that after completing a Power Cycle doesn't solve an issue, you can do a "Battery Reset" or some may call it a "Hard Reset", the steps below can be done:

• Safely park the vehicle and switch the gear selector to Park (P).

• Turn off the vehicle -  press the Start/Stop button to turn off.

• Disconnect the negative (-) terminal cable of the 12V  battery for at least 10 minutes, then reconnect and secure it tightly. This forces a complete reboot of all vehicle control modules.

• In the event that a hard reset fails to resolve your concern, please contact the nearest service center or the Kendee hotline