Last Updated: October 8, 2026
This Privacy Policy explains how ShapeIndia ("we", "us", or "our") collects, uses, stores, protects, and handles information when you use the JERAI CRM mobile application ("App").
JERAI CRM is a customer relationship and fitness-center management application provided by ShapeIndia for authorized users, staff, trainers, administrators, and members of participating fitness centers.
By using the App, you acknowledge the practices described in this Privacy Policy.
Developer: ShapeIndia
Application: JERAI CRM
Android Package: com.jeraicrm.gos
For privacy-related questions, requests, or concerns, please contact us using the contact information provided on the Google Play listing or through the support/contact mechanism provided within the App.
Depending on the features used and the organization or fitness center account associated with you, JERAI CRM may process the following information.
This may include:
Name
Mobile number
Email address
Date of birth
Gender, where voluntarily provided
Profile photograph, where applicable
Account credentials or authentication information
Customer or member identification information
Staff, trainer, or administrator information
Where applicable, the App may process:
Membership details
Membership plans
Membership start and expiry dates
Attendance records
Fitness-related information voluntarily entered into the system
Workout or training information
BMI and related measurements
Trainer information
Member notes and interactions
Membership renewal information
Where payment functionality is available, the App may process information related to:
Membership payments
Payment amounts
Payment dates
Transaction references
Payment status
Invoices and receipts
Payments may be processed through third-party payment service providers.
The App and its supporting services may process limited technical information necessary to operate and secure the service, including:
Device type and model
Android version
Application version
IP address
Device identifiers where technically necessary
Crash reports
Diagnostic information
Network information
Information processed through JERAI CRM may be used to:
Create and maintain user accounts
Authenticate users
Manage fitness-center memberships
Manage member profiles
Record attendance
Manage membership plans and renewals
Provide fitness and training-related features
Manage trainers and staff
Process or display membership payment information
Generate invoices and receipts
Communicate important account or membership information
Provide customer support
Detect and prevent fraud or unauthorized access
Diagnose technical problems
Maintain and improve the App
Maintain security and operational integrity
Comply with applicable legal requirements
We do not sell personal information to third parties.
Where payment functionality is available, payments may be processed through third-party payment service providers.
Payment information may be transmitted directly to the applicable payment provider for processing.
JERAI CRM does not intentionally store complete payment-card information such as full card numbers or CVV numbers unless specifically disclosed and legally required for a particular service.
Third-party payment providers may process information according to their own privacy policies and terms.
We may provide access to personal information only where reasonably necessary to provide the services.
This may include:
The fitness center or organization associated with your account
Authorized administrators, trainers, or staff of that organization
Payment service providers
Cloud hosting and storage providers
Security and technical service providers
Crash reporting or diagnostic service providers
Government authorities where required by applicable law
Professional advisers where reasonably necessary for legal or compliance purposes
We do not sell or rent personal information to third parties.
We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
Depending on the service, these measures may include:
Encrypted communication
Authentication and authorization controls
Access restrictions
Secure server infrastructure
Monitoring and logging
Reasonable measures for protecting stored information
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to:
Provide the requested services
Maintain user and membership records
Fulfill legitimate business requirements
Resolve disputes
Maintain security records
Comply with applicable legal obligations
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.
Users may request deletion of their account and associated personal information where applicable.
To request account deletion, users may contact ShapeIndia through the support/contact mechanism provided in the App or on the Google Play listing.
Upon receiving a valid deletion request, we will take reasonable steps to delete the user's associated personal information, subject to information that we are legally required or legitimately permitted to retain.
Certain information may need to be retained for legal, security, fraud-prevention, accounting, or dispute-resolution purposes.
JERAI CRM is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws.
If a parent or legal guardian believes that a child has provided personal information without appropriate authorization, they may contact us and request that the information be reviewed and, where appropriate, deleted.
JERAI CRM may use third-party services necessary for:
Application functionality
Cloud hosting
Data storage
Authentication
Payment processing
Security
Diagnostics
Crash reporting
Other legitimate operational purposes
Third-party service providers may process information according to their own privacy policies and applicable agreements.
The mobile application itself may not use traditional browser cookies.
However, websites or web-based services associated with JERAI CRM may use cookies, local storage, or similar technologies to:
Maintain sessions
Improve functionality
Provide security
Analyze service usage
Remember user preferences
Subject to applicable law, users may have rights relating to their personal information, including:
Requesting access to certain personal information
Requesting correction of inaccurate information
Requesting deletion of personal information
Withdrawing consent where processing is based on consent
Asking questions about how personal information is processed
Requests may be submitted through the support/contact mechanism provided by ShapeIndia.
We may update this Privacy Policy from time to time to reflect changes to:
The JERAI CRM application
Our services
Data-processing practices
Applicable laws or regulations
When material changes are made, we may update the "Last Updated" date displayed at the beginning of this Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the support/contact details provided on the JERAI CRM Google Play listing or within the App.
ShapeIndia
Application: JERAI CRM
Android Package: com.jeraicrm.gos
This Privacy Policy applies to the JERAI CRM mobile application published by ShapeIndia under Android package com.jeraicrm.gos