System Requirements
iOS 13.0 or later
iPhone, iPad, and iPod touch compatible
Approximately 50MB storage space
First Time Setup
Download Jentor from the App Store
Open the app and accept the terms
Start planning your first trip immediately - no registration required!
Q: How do I create a new travel plan?
A: Tap the "+" button in the Travel tab to create a new itinerary. You can also browse templates in the Discover section and add them to your trips.
Q: Can I edit my travel plans after creating them?
A: Yes! Tap any travel plan in your list, then use the edit button to modify destinations, dates, activities, and notes.
Q: Why isn't my data syncing across devices?
A: Jentor stores all data locally on your device for privacy protection. There's no cloud sync, which means your travel plans stay completely private and secure.
Q: How do I backup my travel plans?
A: Since data is stored locally, we recommend regularly backing up your device through iCloud or iTunes to prevent data loss.
Q: Can I share my itineraries with others?
A: Currently, sharing is not available as we prioritize privacy. You can manually share trip details or take screenshots to share your plans.
Q: How does the AI assistant work?
A: Our AI assistant provides travel advice and recommendations. It processes your queries securely without storing your personal information.
App Running Slowly
Close and reopen the app
Restart your device
Ensure you have sufficient storage space (at least 1GB free)
App Crashes or Freezes
Force close the app and reopen it
Update to the latest version from the App Store
Restart your device
If issues persist, delete and reinstall the app
Data Not Saving
Check available storage space on your device
Ensure the app has necessary permissions
Try creating a simple test itinerary to verify functionality
Photo/Image Issues
Grant camera and photo library permissions in Settings > Privacy & Security
Ensure sufficient storage space for photos
Try selecting a different image format
AI Assistant Not Responding
Check your internet connection
Try asking simpler, more specific questions
Restart the app if the AI seems unresponsive
Before Contacting Us:
Try the troubleshooting steps above
Update to the latest app version
Note your device model and iOS version
How to Reach Us:
In-App Feedback: Use the Feedback feature in Profile settings (preferred method)
Email: help@jentor2025.com
Response Time: We typically respond within 24 hours during business days
When Contacting Support, Please Include:
Your device model (e.g., iPhone 14, iPad Air)
iOS version
App version (found in Profile > About Us)
Detailed description of the issue
Screenshots if applicable
Your Data is Safe
All information stays on your device
No personal data is collected or transmitted
You have complete control over your travel plans
Deleting App DataTo completely remove all Jentor data:
Delete the app from your device
This will remove all locally stored travel plans and preferences
Automatic UpdatesEnable automatic updates in App Store settings to receive the latest features and bug fixes.Update NotificationsWe'll notify you of important updates through the app when available.
No cloud synchronization (by design for privacy)
No multi-device access to the same data
Offline functionality limited to locally stored content
Regularly back up your device
Keep the app updated
Grant necessary permissions for full functionality
Use descriptive names for your travel plans for easy organization
Need Additional Help?
Our support team is committed to helping you have the best travel planning experience. Don't hesitate to reach out through our in-app feedback system!