Work Samples

Summary:

Analysis of Entitlement Consumption by Contract start date, Cloud Health Score & LOB: Training & Adoption.

Audience:

Director of Customer Success, CSS Leadership

Responsibilities:

• Compiled and analyzed data and metrics for the report.

• Developed a PowerPoint report based on key metrics and data points.

• Presented key insights and findings derived from the report's metrics.

Summary:

Assess customer sentiment and feedback trends.

Audience:

CEO, Executive Board

Responsibilities:

• Compiled data through a collaborative effort leveraging insights from multiple executive leaders.

• Designed and implemented the dashboard in SAC.

Summary:

Overview of customer health, movement of healthy to unhealthy accounts, top critical alerts.

Audience:

CSS Leadership, Global Renewal Process Office

Responsibilities:

• Connected to existing data model.

• Designed and implemented the dashboard.

• Collaborated with the Global Renewals Process team to define and establish KPIs.

Summary:

Establish a foundation of data for the Partner Engagement Team

Audience:

CSS Leadership, Partner Engagement Team

Responsibilities:

• Developed the SQL data model utilized for the dashboard.

• Designed and implemented the dashboard.

• Collaborated with the Partner Engagement team to define and establish KPIs.

Summary:

Provides insights to keep global and regional Digital Hub Management informed about all dimensions of the DH business.

Audience:

Digital Hub Org

Responsibilities:

• Developed the SQL data model utilized for the dashboard.

• Designed and implemented the dashboard.

• Collaborated with the Digital Hub team to define and establish KPIs.

Summary:

Evaluates org usage of third-party software usage, evaluate costs, and highlight opportunities for savings

Audience:

CSS Org Leaders, CEO

Responsibilities:

• Developed the SQL data model utilized for the dashboard.

• Designed and implemented the dashboard.

• Collaborated with Org Leaders to drive actionable changes.