Subscription & Refund Policy

JB FutureX Labs (Pvt) Ltd - Subscription Cancellation & Refund Policy

1. Digital Subscriptions & Delivery All premium features and services within our application are delivered digitally and instantly upon successful payment confirmation through our payment partner, PayHere.

2. Cancellation Policy Users can cancel their active subscriptions at any time directly through the app settings or by contacting our support team at jbfurturexlabs@gmail.com. Upon cancellation, you will continue to have access to premium features until the end of your current billing cycle, and you will not be charged for the next period.

3. Refund Policy Due to the digital nature of our app services, all subscription payments are generally non-refundable once processed. However, exceptions may be made under the following conditions:

• Technical Errors: If a technical glitch on our end prevents you from accessing your paid premium features.

• Duplicate Charges: If our billing system accidentally charges your payment method twice for the same billing cycle.

Refund requests must be sent to jbfurturexlabs@gmail.com within 7 days of the transaction date with proof of purchase. Approved refunds will be reversed back to the original payment method through PayHere within 5–10 business days.