Fiberlive App – Support & FAQs

App Name: Fiberlive
Developer: Jazz Digital Pakistan (Pvt.) Ltd.
Support Email: jazz.fiber.live@gmail.com
Copyright: © 2025 Jazz Digital Pakistan (Pvt.) Ltd. All rights reserved.

🧩 About Fiberlive

Fiberlive is an internal mobile application developed by Jazz Digital Pakistan for use by authorized Jazz employees working in fiber operations and maintenance.
It helps staff monitor, manage, and report fiber network performance efficiently.

This application is not intended for public or customer use and is accessible only to employees within Jazz’s operational ecosystem.

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The app provides tools to:

• View real-time fiber network status

• Report alarms

• Pinpoint the location for any fiber cut

• It covers FTTS, OTN, IPRAN and MPBN

🙋‍♀️ Frequently Asked Questions

1️⃣ Does Fiberlive show ads?

No. The Fiberlive app does not contain any advertisements.

2️⃣ Does Fiberlive collect or use my data for marketing?

No. The app does not collect, share, or use personal information for marketing purposes.
All information is used solely to deliver and improve the app’s functionality.

3️⃣ Is the application tested and safe to use?

Yes. Fiberlive has been thoroughly tested for stability and security to ensure a safe experience.

4️⃣ I’m facing an issue while using the app. What should I do?

• Ensure you are using the latest version of Fiberlive from the Google Play Store or App Store.

• Check your internet connection and restart the app.

• If the problem persists, email us at jazz.fiber.live@gmail.com with details and screenshots (if possible).

5️⃣ Where can I report a bug or send feedback?

You can contact our support team via jazz.fiber.live@gmail.com.
We welcome your feedback to help improve Fiberlive further.

⚙️ Troubleshooting Tips

1. Make sure your device is connected to the internet.

2. Update to the latest app version to receive bug fixes and enhancements.

3. Re-login if you face session issues.

4. If problems continue, email our support team with the device model and app version.

🔐 Privacy and Security

Fiberlive follows Jazz Digital Pakistan’s data-protection guidelines. We respect user privacy and do not share data with third parties.

📩 Need More Help?

For any questions or technical issues, please contact our team at:
📧 jazz.fiber.live@gmail.com