Property Management

Ongoing management isn’t just about collecting rent. We make sure we constantly monitor your investment property during the entire tenancy and keep you informed every step of the way.

Detailed condition report

Prior to commencement of each tenancy, a detailed and descriptive condition report is recorded as a safeguard against any damage that may be caused. Photographs are integrated into this report, providing an extra level of information and description should any disputes or queries arise during or at completion of tenancy.

Routine inspections

Initial routine inspections are conducted after 3 months of the initial lease commencement, then regularly thereafter. We use proven, reliable technology to report our findings however, we do encourage owners to be present at any routine inspection. Please advise your Property Manager if you would like to regularly attend inspections at your investment property.

Effective communication

We believe clear and regular communication with both property owners and tenants is extremely important right throughout the tenancy. Effective communication commences immediately following the signing of the lease agreement. Your allocated Property Manager will be in contact to confirm the execution of the lease. Co-ordination of all members of our friendly Property Management team make this a smooth transition by conveying any maintenance or other issues from the initial stages, right throughout the tenancy. We are always happy to answer all questions and queries that may arise from different scenarios.

Maintenance and repairs

No repairs are carried out without your approval. It is our policy that owners authorise work before it is carried out. We have a network of trusted tradespeople who look after all properties managed by us. Any requests for maintenance are documented and progress of repairs is closely monitored. Experience tells us that well maintained properties ensure that vacancies are kept to a minimum and income to its maximum. We are also happy to engage tradespeople of your choice. Please ensure you advise us of any preferences you may have.

Please note: the residential tenancies act stipulates and allows for certain urgent repairs to be completed without authorisation. We will always endeavour to contact you in the first instance.

Rent reviews and lease renewals

Rents are reviewed annually, based on current market trends. We are proactive in managing and advising on the advantages of increasing the rent and/or renewing an existing lease. Wherever relevant, your Property Manager will discuss the benefits of all options: continuing a good tenancy, signing a lease renewal, increasing rent to market levels and/or reverting to a periodic lease.

Rental arrears

Any rental arrears are monitored on a daily basis. At Jas Stephens we pride ourselves on consistently achieving a low arrears rate. We have a zero tolerance rent arrears policy and immediate action plan in line with legislative requirements on rental arrears to minimise potential loss of rent.

Our property management team enjoys what they do and take pride in their job. Their work is recognised and rewarded which means a happier, stable team dedicated to support you.

Bpay & DEFT

Tenants are required to pay rent by Bpay or deft facilities via their savings or credit card. This creates easy payment options for tenants, a record of their payment, and most importantly rent is paid on time.

Rental payments

Following collection of your rent, monies will be paid into your nominated bank account with a detailed financial statement forwarded to you. Rental statements are prepared on a regular basis, specifying income and expenditure.

Financial Statements

Annual financial Statements are provided, detailing annual income and expenditure summarised for your tax return.

Payment of Outgoings

Any outgoings that may be associated with your property can be paid by Jas Stephens on your behalf, being deducted from your regular rental payment. This includes Water & council rate installments, Body corporate contributions, Landlords Insurance payments, maintenance invoices etc.