Policies, Terms & Conditions

Policies, Terms & Conditions

The following terms and conditions, wording "we", "us", and "our" refer to "Jasmine Thai Massage By Nipa". All information on this website, including the purchase of our services, is provided subject to the following terms and conditions. 

Refund Policy

• Massage gift vouchers are non-refundable. 

Cancellation Policy

• If you wish to cancel or reschedule your booking, it is required that you provide us at least 24 hours notice to reschedule your appointment. This is subject to availability.

• There is no fee for changing the time frame of a scheduled appointment within a therapists availability.

Check-in

• For new clients, please come at least 10 minutes before your appointment to fill out the client consultation form.

• Please arrive at least 5-10 minutes before your scheduled session to avoid reduced service minutes. Turning up late to your appointment will reduce your session time according to the booking time left.

Health

• If you have a medical condition, please provide us a medical certificate from your medical doctor or GP giving you an exemption or permission to you to receive a massage.

• For the safety of the massage, please review the list of medical conditions listed in the client consultation form and inform your therapist if any of the conditions apply to you.

Payment 

• We accept cash and all major credit cards and debit cards. all prices are quoted in Australian Dollars and are subject to change without notice. 

We appreciate your understanding and cooperation with the policies, terms, and conditions. This allows us to better serve all our valued clients by ensuring that appointment times are respected and utilised efficiently. 

Thank you for your understanding and continued support.