Email: jasmin.manseau@telfer.uOttawa.ca
I am an Assistant Professor at the Telfer School of Management at the University of Ottawa. My research interests include strategic and entrepreneurial uses of artificial intelligence and digital technologies. I am particularly interested in natural language programming applications such as conversational assistants and AI-enabled biometric technologies and their impact on the digital workplace. Before teaching, I worked as a Petroleum Field Engineer in western Canada in the oil and gas industry and as a Management Consultant for Deloitte in Strategy and Operations. I am the co-founder of a software development company in Gatineau.
Education:
Bachelor of Mechanical Engineering - McGill University , Montreal, Canada, 2002-2006
MBA - University of Ottawa, Ottawa, Canada, 2009-2010
PhD - Queen's University, Kingston, Canada, 2018-2025
November 2025 - Graduation from my PhD at Queen's University. My dissertation is entitled: "Investigating the Dark Side of Human-like Conversational Agents: Technology-related Dehumanization"
October 2025 - On-air discussions with the Jim Toth Show in Winnipeg, 680 CJOB, on October 29th, and with 880 CHED in Edmonton and QR 770 in Calgary on October 30th for the Shaye Ganam show on the government using AI at the CRA
October 2025 - Interviewed by the Canadian Press on the topic of the Auditor General report, which discussed the CRA's use of a chatbot to help customers navigate basic tax/benefit information, and found a lack of information accuracy. See the article entitled: AI experts say CRA must fix human responses before pursuing AI
October 2025 - 2nd revised R&R (remaining high-risk review) at Journal of Management (FT50) on biometric and job insecurity to the journal of Management (JOM), Killoran, J, Park, A, Manseau, J., Kietzmann, J, (2025), How shared control of the body elicits job insecurity , Journal of Management
September 2025 - Successfully defended my dissertation entitled - Investigating the Dark Side of AI: Technology-related Dehumanization
August 2025 - Need an expert, University of Ottawa media relations on the announcement of Canada partners with Cohere to explore AI in the public service, https://www.uottawa.ca/about-us/news-all/academic-expertise-canada-partners-cohere-explore-ai-public-service
August 2025 - Awarded tri-council funding for 2025 SSHRC-CRSH Insight Development Research Grants on the topic of ethical boundary management in the age of biometrics, https://telfer.uottawa.ca/en/research/research-excellence/, https://www.linkedin.com/posts/telfer-school-of-management_telfernation-telferforabettercanada-activity-7361469931290329089-mudn/
August 2025 - Interviewed by the Canadian Press and Betakit on the topic of the Canadian government moving to AI to streamline operations, https://www.uottawa.ca/about-us/news-all/academic-expertise-canada-partners-cohere-explore-ai-public-service
August 2025 - Conditional acceptance of a paper for the Hawaii Information Conference on Information Systems (HICSS 2026): Killoran, J., Park, A., Manseau, J., Kietzmann, J., 2026, The Dark Side of Biometric Technologies
August 2025 - Attended AMCIS in Montreal and presented research on an agent-based simulation of how employees interact with AI
July 2025 - Need an expert, University of Ottawa media relations on the announcement of Canada's Position in the Global AI Race Post-Trump's Action Plan, https://www.uottawa.ca/about-us/news-all/academic-expertise-canadas-position-global-ai-race-post-trumps-action-plan
July 2025 - Resubmitted revised R&R at Journal of Management (FT50) on biometric and job insecurity to the journal of Management (JOM), Killoran, J, Park, A, Manseau, J., Kietzmann, J, (2025), How shared control of the body elicits job insecurity , Journal of Management
July 2025 - reviewer for the Hawaii Information Conference on Information Systems (HICSS 2026) in digital systems
July 2025 - nomination for best paper award at the Pacific Asia Conference of Information Systems (PACIS 2025) in Kuala Lumpur, Malaysia
June 2025 - awarded the Dean`s Travel Fund research grant (3200$) to attend the Pacific Asia Conference of Information Systems (PACIS 2025)
June 2025 - journal submission at Information and Management entitled Navigating Paradoxes in IT Project Management: Unveiling Challenges and Leveraging Opportunities for Success, under review
June 2025 - submission of a paper for the Hawaii Information Conference on Information Systems (HICSS 2026) on biometrics: Killoran, J., Park, A., Manseau, J., Kietzmann, J., 2026, The Dark Side of Biometric Technologies: How Shared Control of the Body Elicits Job Insecurity
May 2025 - Reviewer for ICIS 2025 on the topic of artificial intelligence
May 2025 - Conference article accepted for PACIS 2025 in Kuala Lumpur in Malaysia, July 5-9 entitled Navigating the Future of IT Project Management: From Global Crises to AI-Driven Transformation
May 2025 - R&R at Journal of Management (FT50) on biometric and job insecurity to the journal of Management (JOM), Killoran, J, Park, A, Manseau, J., Kietzmann, J, (2025), Shared control of the body, perceived creepiness, and dignity erosion: How biometric technologies elicit job insecurity, Journal of Management, Revise & Resubmit
April 2025 - Conference article accepted for AMCIS 2025 as a work-in-progress paper on agent-based modelling of AI
April 2025 - Reviewer for the journal AI & Ethics on the topic of ethical use of AI
March 2025 - Reviewer for the Americas Conference for Information Systems (AMCIS 2025) on the topic of AI and overreliance.
March 2025 - submission of paper on biometric and job insecurity to the journal of Management (JOM) (FT50), Killoran, J, Park, A, Manseau, J., Kietzmann, J, (2025), Shared control of the body, perceived creepiness, and dignity erosion: How biometric technologies elicit job insecurity, Journal of Management, (Under review)
February 2025 - my perspective through media relations at U of Ottawa on Grok-3: is it the smartest AI chatbot?, https://www.uottawa.ca/en/news-all/academic-expertise-grok-3-it-smartest-ai-chatbot
February 2025 - submission of a revised work-in-progress paper on project management paradoxes and agile to the Pacific Asia Conference of Information Systems (PACIS) entitled: Manseau, J., Mignerat, M., 2024, Navigating the Future of IT Project Management: From Global Crises to AI-Driven Transformation (Under review)
February 2025 - Received the review of our paper submitted to the Academy of Management Review (FT50), which was returned with 4 reviewer comments, which, although not accepted for an R&R, led to great feedback that will be used for a submission to the Journal of Management (FT50)
January 2025 - entrevue en onde de Radio-Canada Alberta/T.N.O. sur l'impact du développement de DeepSeek sur l'industrie albertaine et les compagnies nord-américaines
January 2025 - Is DeepSeek's chatbot better for the environment? - Interviewed by the CBC on January 30, 2025. Video recording describing that AI’s use of energy and water is expected to continue to grow exponentially. The new AI-powered chatbot DeepSeek claims to be using much less energy than its competitors. I describe that it is a good that the conversation of AI and energy is happening.
January 2025 - my perspective through media relation at U of Ottawa on DeepSeek, https://www.uottawa.ca/about-us/news-all/academic-expertise-deepseeks-breakthrough-fueling-generative-ai-revolution-affordable
January 2025 - submission of an emergent research-in-progress paper to the conference AMCIS 2025 on an agent-based modelling simulation entitled: Manseau (2025), Understanding The Effects Of AI Tasks And Social Deskilling: An Agent-Based Modeling Approach (under review)
January 2025 - Submission of paper on biometric and job insecurity to the Academy of Management Review (AMR) (FT50), Killoran, J, Park, A, Manseau, J., Kietzmann, J, (2025), Shared control of the body, perceived creepiness, and dignity erosion: How biometric technologies elicit job insecurity, under review
January 2025 - Applying for SSHRC funding application for Insight Development Grant on the topic of AI-enabled digital technologies
December 2024 - Our biometrics and human dignity paper published in Journal of Business Ethics (FT50) paper can be found at: https://rdcu.be/d2AIY
November 2024 - Accepted paper for publication on biometrics and affordances at the Journal of Business Ethics (JBE), an FT50 paper, Killoran, J., Manseau, J, Park, A, Kietzmann, J, 2024, Supporting And Humiliating Dignity With Biometric Technologies: An Affordance Perspective, Journal of Business Ethics, forthcoming
November 2024 - submission of a work-in-progress paper on project management paradoxes and agile to the European Conference of Information Systems (ECIS) entitled: Manseau, J., Mignerat, M., 2024, From Y2K to COVID-19: Reshaping IT Project Management through Global Crises and Resolving Paradoxical Tensions with Agile Approaches
November 2024 - obtained a general research grant of 1500$ from the Telfer School of Management internal sources of funding by foregoing remuneration to assist with the development of case competition videos to bolster strategic case competition efforts at Telfer
October 2024 - asked to be a judge as part of the 5th Annual Telfer Graduate Research Programs Thesis Competition to evaluate submissions in November for presentations on February 7
October 2024 - Minor revisions at the Journal of Business Ethics (JBE) for a paper on biometrics
September 2024 - Hosting an introductory to new faculty seminar at the University of Ottawa to present my research interests. https://telfer.uottawa.ca/telfer-knowledge-hub/better-canada/investigating-a-new-generation-of-technology-meet-professor-jasmin-manseau
August 2024 - supporting the University of Ottawa case competition at the Telfer School of Management with the creation of videos on strategy
June 2024 - Attended the senior scholar presentation at Queen`s University by Dr. Raffaele Ciriello on intelligent systems
Mai 2024 - Présentation à la conférence francophone de l'ACFAS à l'Université d'Ottawa intitulé : Assurer la Pérennité des Ressources Éducatives Libres (RÉL) : Stratégies et Défis pour dynamiser et actualiser un Manuel Ouvert – la perspective des professeurs successeur
May 2024 - Presented research in progress paper at the Digital Futures Symposium organized by Queen`s and Ivey Universities, entitled: Manseau, J., Killoran, J., 2024, Digitalization Incongruence on Employee Worthiness, presented at the Digital Futures Symposium, Toronto
May 2024 - Submitted a revise and resubmit at the Journal of Business Ethics (FT 50) on biometrics and affordance: Killoran, J., Manseau, J, Park, A, Kietzmann, J, 2024, Supporting And Humiliating Dignity With Biometric Technologies: An Affordance Perspective, Journal of Business Ethics, Revise and resubmit under review
April 2024 - Attending the sommet numérique Outaouais at l'Université du Québec en Outaouais where Inteloom, the company I co-started in 2012, is demonstrating its product and highlighting the inventory management system it is implementing in the nursing school at the University du Québec en Outaouais
March 2024 - Attended the senior scholar presentation at Queen`s University by Dr. Robert Gregory on participative research
March 2024 - Participated as a final judge in the International Business Case Challenge at Telfer with Telesat as a Telfer Professor representative. Congratulations to all participants and alumni judging the first rounds of the competition.
February 2024 - Attended the senior scholar presentation at Queen`s University by Dr. Dorothy Leidner on theory-building
January 2024 - Attended the 57th Hawaii International Conference on System Science (HICSS) and presented a paper entitled: Biometric Affordances and Ethical Dilemmas: Considerations for a Better Workplace - https://scholarspace.manoa.hawaii.edu/items/a6b9f405-8161-4d82-a000-4d8d4b9a8798
December 2023 - Submission of a paper under review at the Journal of Business Ethics on biometrics entitled: Supporting and humiliating dignity with biometric technologies: An affordance perspective
December 2023 - Discussion of published ACM paper in: Introduction to the Special Issue on IT-enabled Business Management and Decision Making in the (Post) Covid-19 Era (Li et al., 2023) - https://journals.scholarsportal.info/browse/2158656x
September 2023 - Attending a course on Agent-Based Modelling offered by the CIHR Smart City Initiative out of the University of Guelph
August 2023 - Accepted conference paper for the Hawaii International Conference on System Science (HICSS) taking place January 3-6, 2024
July 2023 - Invited to become a professional member of the Association of Computing Machinery (ACM)
July 2023 - Reviewer for the Hawaii International Conference on System Science (HICSS) on the topic of artificial intelligence
June 2023 - Journal publication in the Association for Computing Machinery (ACM) Transactions on Management Information Systems (TMIS) entitled ICT Interactions and Covid-19 - A Theorization Across Two Pandemic Waves - https://dl.acm.org/doi/10.1145/3597938
May 2023 - Representative of the Part-time professors to meet for the AACSB recertification program at the Telfer School of Management
April 2023 - Teaming up with the Community Engagement group at the University of Ottawa to help three social enterprise businesses in Gatineau Ottawa as part of a course on New Venture Creation
March 2023 - Telfer School of Management panelist for the open house at the school
March 2023 - Judge for the selection and final competition of the Inaugural Telfer Case Competition in International Business for all third year students in collaboration with Kinaxis, an agile supply chain provider of planning software
March 2023 - Reviewer for the conference AMCIs 2023 in digital innovation and adoption and diffusion of information technology
January 2023 - Jeux du Commerce at HEC Montreal - my logistics and operations team competed across 7 Universities in a case competition
December 2022 - Revise & Resubmit for ACM Transactions on Management Information Systems
November 2022 - Reviewer for the European Journal of Information Systems (EJIS)
October 2022 - Selected as a representative for Part-Time Professors at the Telfer School of management to be consulted as part of the re-accreditation process for the AACSB
July 2022 - Joining a research initiative at the University of Ottawa in information systems project management investigating project management paradoxes with Dr. Muriel Mignerat
June 2022 - Chair of the STR3-Virtual Institutions and Internationalization at ASAC on June 7 ASAC conference at Halifax, Nova Scotia
June 2022 - Presented three research papers at ASAC on digital innovation, healthcare research and strategic management during the June 3-7 ASAC conference at Halifax, Nova Scotia
May 2022 - Invited to sit on the review committee to select the Telfer Award of Excellence for Part-Time Professor in 2022 based on being awarded the inaugural prize of best Part-Time professor for outstanding teaching, research, and service at the University of Ottawa`s Business School in 2021
May 2022 - Joining Carleton University as a course lecturer in Entrepreneurship and Information system during the summer 2022
May 2022 - Reviewer for the International Conference of Information System (ICIS 2022) to review articles in IS and project management
April 2022 - Honoured at the Research Excellence Award ceremony to receive the highly competitive New PhD/MSc award for 2020 by the Queen`s Community that honours outstanding research potential and academic achievements for pre-comprehensive students across all disciplines at the Smith School of Business
April 2022 - Conference paper accepted at ASAC 2022 entitled: Le développement régional : Une ressource complémentaire aux défis de compétitivité mondiale des PME manufacturières du Québec
April 2022 - Invited to present for a research talk at the Royal Military College of Canada
March 2022 - Recipient of the Michael Durland Graduate Fellowship Award from Queen`s University for academic achievement
March 2022 - Reviewer for three research in progress papers ASAC 2022 in entrepreneurship and information systems
March 2022 - Joining Carleton University as a Lecturer in summer 2022 in information systems and entrepreneurship
January 2022 - Reviewer for the European Conference of Information Systems (ECIS) on the topic of artificial intelligence and explainability
January 2022 - Joining the Professional Development Institute (PDI) at the University of Ottawa and center for continuing education to develop courses on knowledge management for public and private sector professionals in the National Capital Region
November 2021 - Comprehensive examination process completed. All but dissertation level (ABD) achieved.
June 2021 - Recipient of the Inaugural Telfer Excellence Award for Part-Time Professors to recognize the contribution of part-time professors whose academic leadership via their teaching, research and service to the community are acknowledged as outstanding
June 2021 - Chair of the Organizational Behaviour Ethics and Justice in Organizations division at ASAC 2021, Montreal, QC
March 2021 - Conference paper accepted at ASAC 2021 entitled: An Instrument to Assess Moral Authority of Firms with a Virtual Presence on Social Media
March 2021 - After a 5-year contract as a Part-Time Professor at the Telfer School of Management at the University of Ottawa, I have been approved as a Part-Time Professor under Long-Term Appointment for an indeterminate duration forward
March 2021 - Reviewer for the journal of the Communications of the Association for Information Systems (CAIS) on the topic of artificial intelligence
January 2021 - Three conference papers submitted to ASAC and PACIS
January 2021 - I am proud to report that the team I coached for les Jeux du Commerce ranked 2nd in Quebec City at FSU Laval in the Logistics and Operations divisions and that the Telfer School of Business came in first place for best improvement.
December 2020 - Awarded the New PhD Student Research Excellence Award, 2020, Queen’s University, Smith School of Business. This highly competitive award is awarded to recognize an individual PhD student amongst all disciplines whose pre-comprehensive exam academic progress and demonstrated research potential are acknowledged as outstanding. It is commemorated with a financial award and the name engraved on the New PhD Students Research Excellence Plaque displayed at the Smith School of Business.
November 2020 - Best PhD Student Reviewer Award, ACIS 2020, Australasian Conference on Information Systems (ACIS 2020). Awarded for outstanding peer contribution at the ACIS 2020 Doctoral Consortium in Wellington, New Zealand.
November 2020 - Attending the doctoral consortium at the Australasian Conference of Information Systems in Wellington, Australia on November 29th and 30th.
November 2020 - I will be a presenter at the University of Ottawa Telfer School of Business Virtual Open House for a Workshop Presentation in French of "le monde des affaires" 9AM to 10AM, November 7th, 2020 : Register here (registration open mid-October)
September 2020 - I will teach a class at the Royal Military College of Canada (RMC)/ Collège Militaire Royal du Canada in entrepreneurship in January 2021 (AAF454)
August 2020 - Two conference papers exploring Intelligent Employee Assistants and Natural Language Programming (NLP) applications published in the Proceedings of AMCIS 2020
August 2020 - Conference presentation at AMCIS 2020, Salt-Lake City, USA
July 2020 - A conference paper on the exploration of the Boundary between Employees and Intelligent Employee Assistants published in the Proceedings of PACIS 2020
July 2020 - Conference presentation at PACIS 2020, Dubai, UAE
May to July - Successful migration of courses on virtual format for Strategic Management and Information Systems (ADM 4311 & MBA 5270)
February 2020 - Interviewed for a half hour segment on Grad Chat Radio to share research outputs on CFRC 101.9 FM - Listen here:
