Joleta Arias
Eastern Gateway Community College
SUMMARY
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting. I am excited to begin a new challenge with a successful team.
SKILLS
Chart and graph creation
Agency programs knowledge
Quantitative data analysis
Process improvement techniques
Report development
Internal audits
Communications
Customer service
EXPERIENCE
Associate Governmental Program Analyst
California Correctional Institution
Tehachapi, CA
12/2019 - Current
Documented plans and results, presenting findings and recommendations.
Managed budgets and implemented quality assurance efficiency procedures.
Investigated program discrepancies and adjusted, as necessary.
Researched federal laws, policies, and regulations.
Produced graphs and charts to track program performance.
Input all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
Conversed with people from diverse cultures daily, providing elevated level of respect and patience with each interaction.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Created agendas and communication materials for team meetings.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Realtor
The Lacava Group
Bakersfield, CA
05/2014 - 01/2020
Scheduled home viewings with potential buyers.
Managed real estate transactions from initiation to closing.
Planned and coordinated open house events.
Advised prospective clients on current market activities.
Facilitated closing processes between lender, mortgage companies, buyers, and sellers.
Prepared market analysis statistics and bid presentation for buyers and sellers.
Verified documentation accuracy and fund disbursement for sales.
Monitored fulfillment of purchase contract terms.
Maintained database of prospective customers.
Maximized customer savings with effective negotiation of buyer and seller contracts.
Established key business relationships within industry by using responsiveness, efficiency, and deep knowledge of the real estate industry.
Interviewed clients to obtain vital case information and support associates.
Actively promoted sales through advertising, open houses, and Multiple Listing Services.
Facilitated real estate purchases by reviewing listings, accompanying clients to properties, and communicating sale conditions.
Community Resources Secretary
California Correctional Institution
Tehachapi, CA
08/2016 - 12/2019
Researched federal laws, policies, and regulations.
Investigated program discrepancies and adjusted, as necessary.
Suggested cost-effective methods to efficiently allocate resources.
Managed budgets and implemented quality assurance efficiency procedures.
Documented plans and results, presenting findings and recommendations.
Collaborated with the current Mayor and City Council regarding policies and events.
Scheduled and organized events in collaboration with fellow departments, volunteers, and organizations.
Supported the Community Resources Department by compiling paperwork and taking detailed meeting minutes.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Collaborated with others to discuss new program opportunities.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Earned reputation for good attendance and demanding work.
Timekeeper
California Correctional Institution
Tehachapi, CA
10/2015 - 07/2016
Reviewed and approved production timecards daily.
Created day-off schedules and monitored available and used days off for each employee.
Coordinated with HR teams to track and report on attendance.
Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
Documented out-of-the-ordinary situations, including unplanned absences and time-card errors.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Protected payroll operations and maintained employee confidence by keeping information private.
Received, filed, and processed paperwork and documents for on-boarding employees.
Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes, and earnings.
Classified, sorted, and filed correspondence, articles, records, and other documents to maintain organized filing system.
Sales Associate
Burlington's Coat Factory
Bakersfield, CA
08/2008 - 04/2010
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Offered product and service consultations and employed upselling techniques.
Sold various products by explaining unique features and educating customers on proper application.
Assisted customers by finding needed items and checking inventory for items at other locations.
Processed orders through system and coordinated product deliveries.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized, and current.
EDUCATION AND TRAINING
Eastern Gateway Community College
Steubenville, OH
Degree:
Business Management: Business