Privacy Policy
Effective Date: July 21, 2026
This Privacy Policy applies to the Jalpaino mobile applications, including:
Jalpaino (Customer App)
Jalpaino Seller
Jalpaino Delivery
If you use any of these applications, this Privacy Policy explains how your information is collected, used, stored, and protected.
For any questions regarding this Privacy Policy, please contact us at:
Email: rajeev.mart@gmail.com
1. Who We Are
Jalpaino is an online shopping platform that connects customers, sellers, and delivery partners through a single ecosystem.
Our applications allow users to browse products, place orders, manage stores, fulfill deliveries, process payments, and communicate regarding orders.
2. Information We Collect
Depending on the application you use, we may collect the following information.
A. Account Information
Full Name
Mobile Number
Email Address
Profile Photo (optional)
Password (stored securely)
User ID
B. Customer Information
If you use the Customer App, we may collect:
Delivery Address
Saved Addresses
Order History
Wishlist
Cart Information
Payment Preferences
C. Seller Information
If you use the Seller App, we may collect:
Store Name
Business Address
Business Contact Information
Store Images
Product Images
Product Details
Inventory Information
Pricing
GST or Business Registration Details (if applicable)
D. Delivery Partner Information
If you use the Delivery App, we may collect:
Delivery Partner Name
Phone Number
Email Address
Vehicle Information (if applicable)
Government ID or Verification Documents (where required)
Delivery Status
Earnings Information
Assigned Orders
E. Location Information
With your permission, we may collect location information.
Location may be used to:
Deliver customer orders
Show nearby stores
Assign deliveries
Track delivery progress
Verify seller locations
Improve service availability
Location is collected only when necessary and according to your device permissions.
F. Device Information
We may automatically collect:
Device Model
Operating System Version
App Version
Device Identifier
IP Address
Language
Crash Logs
Diagnostic Information
3. Permissions Used
Depending on the app and your device, we may request access to:
Internet
To connect securely with our servers.
Camera
To upload profile pictures, product photos, delivery proof, or business documents.
Photos and Media
To select and upload images from your device.
Notifications
To receive:
Order updates
Delivery updates
New order alerts
Promotional messages
Payment notifications
Important service announcements
Location
Used for:
Finding nearby stores
Delivery navigation
Live order tracking
Delivery assignment
Store verification
Service availability
4. How We Use Your Information
We use collected information to:
Create and manage accounts
Process customer orders
Manage products and stores
Assign deliveries
Provide navigation support
Track deliveries
Process payments
Improve customer support
Send important notifications
Detect fraud and misuse
Improve application performance
Comply with legal obligations
5. Payment Information
Payments may be processed using trusted third-party payment providers.
We do not store:
Credit Card Numbers
Debit Card Numbers
CVV
UPI PIN
Net Banking Passwords
Payment providers process transactions securely according to their own privacy policies.
6. Data Sharing
We do not sell or rent your personal information.
Information may be shared only with:
Sellers
Customers
Delivery Partners
Payment Providers
Cloud Service Providers
Government Authorities when required by law
Information is shared only as necessary to provide our services.
7. Data Security
We implement reasonable technical and organizational measures to protect your data, including:
Secure authentication
Encrypted communication where applicable
Restricted access to authorized personnel
Security monitoring and updates
While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.
8. Data Retention
We retain your information only for as long as necessary to:
Operate the platform
Complete transactions
Resolve disputes
Meet legal and tax obligations
Prevent fraud
When no longer required, data is deleted or anonymized where appropriate.
9. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Update your profile
Delete your account
Request deletion of your personal data
Withdraw permissions through your device settings
To exercise these rights, contact us using the email below.
10. Children's Privacy
The Jalpaino applications are not intended for children under 13 years of age (or the minimum age required by applicable law).
We do not knowingly collect personal information from children.
11. Third-Party Services
Our apps may integrate with trusted third-party services such as:
Google Play Services
Firebase
Google Maps
Payment Gateways
Push Notification Services
Analytics Services
These services operate under their own privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted within the applications or made available through our official privacy policy page.
Continued use of the apps after updates indicates your acceptance of the revised policy.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:
Jalpaino
Email: rajeev.mart@gmail.com
By using the Jalpaino Customer, Seller, or Delivery applications, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.