PROFESSIONAL SUMMARY

My diverse work history has given me the skills necessary to be an immediate contributor to virtually any organization. My work experience has broadened my career pursuits and goals. Among my many positive attributes I have the motivation to overcome challenges and find the drive to persist in the face of adversity. Once I see myself in a position, I will make it happen despite what it takes. I work harder than others to get where I belong and put the effort forth to excel. My drive combined with my knowledge on both professional and personal interests make for an essential employee, and my determination helps me master the task.

Military experience has made me a diligent worker with a unique set of skills, while the automotive sector has given me the knowledge and confidence to move forward with my career. My diverse work environments and customer relation training have helped to perfect my interpersonal skills. I have the ability to quickly establish rapport with people from various backgrounds and all professional levels. My passion for automobiles and my personal and professional experiences give me a strong leg for a career in the automotive field. I have been molded into both a reliable and punctual employee, but also resilient and detailed. My automotive knowledge is expansive and my ability to adapt to new and changing environments makes me a valuable asset to any establishment.

SKILLS

• Extensive Automotive Knowledge Base Automotive
• Market Experience
• Supervisor
• Coxswain Qualification
• Maritime Law Enforcement
• Ice Rescue Team Lead/Firefighting Team Lead
• Customer relations
• Dependable
• Maintain and operate at all times to the highest degree
• Proven ability to handle large workloads going above and beyond the normal expectations.
• Reliable working independently as well as in a team effort.
• Learn new skills rapidly

Work History

APRIL 2016-CURRENT

Segment Specialist | 1 800 Car Show | Detroit , MI

• Conduct inbound and outbound calls for customers that are searching for new vehicles.
• Write customer advice column giving tips on leasing different makes and models.
• Write full car reviews for common vehicles.
• Established online marketing magazine writing small articles and columns.
• Establish customer relationship and use vehicle knowledge to determine customers automotive needs.
• Consistently on top of the leader board for call volume, customers assisted and leads sent to
• dealers.
• Help the customer establish communication and correspondence with their local dealer.
• Made over 180,000 calls, 27,000 conversions and sent over 191,000 leads to dealers.
• Training new employees on company procedures, vehicle knowledge and customer relations. Launched a new program with Carvana. Created spreadsheets, scripts, FAQ and training modules to on board new program.

JANUARY 2016-OCTOBER 2016

Maintenance | Heartfelt Impressions | Lake Orion , MI

• Performed and managed routine building maintenance tasks on three separate day care facilities, including carpentry, electrical, plumbing, and HVAC repair and maintenance.
• Built additions to the facilities and created new play structure.
• Conducted routine building inspections to ensure all buildings are up to code and running properly. Created maintenance logs and daily operation logs.
• Handled finances for all maintenance operations.
• Routine, Reparative, Preventative Maintenance
• Used work order prioritization to establish hierarchy of work projects.

JANUARY 2011-JULY 2015

Boatswains Mate | United States Coast Guard | Rochester Hills, MI

• Coxswain for 25' and 45' boats. In charge of all personnel and decisions made underway on my vessel.
• Search and Rescue operator and coordinator.
• Boarding Officer. Enforcing all maritime and Federal laws and in charge of boarding teams. Organized and controlled movement of all Aids to Navigation, civilian and military vessels and ice breaking operations in Great Lakes Region.
• Maintain and operate 24 ton Hyster forklift as a qualified fork lift as operator.
• Integrated Cross-border Maritime Law Enforcement Operations (ICMLEO) law enforcement officer. Conducting cross border law enforcement as a RCMP officer.
• Managed over 20 service members at a given time.

JANUARY 2011-AUGUST 2012

Seamen | United States Coast Guard Cutter Escanaba | Boston, Mass Lookout watch stander

• Security watch stander
• Migrant control team
• Deck operations including line handling, boat raising and lowering ops, search and rescue operations.

FEBRUARY 2010-JANUARY 2011

Greet/Cashier/Sales | Dicks Sporting Goods | Rochester Hills, MI

• Professional and courteous services to all incoming guests.
• Intricate details of every department and of all products in the store.
• Learn customer and adapt to personalities and needs and suggest proper products for each customer.
• Conduct sales and customer services on the floor.
• Keep draw totals accurate and even.
• Conduct quick math to calculate payments and change.

JANUARY 2010-SEPTEMBER 2010

Diver | Absolute Golf | Utica, MI

• Scuba dive to collect golf balls out of ponds
• Operate a side by side and tools controlled by the PTO.

EDUCATION

2018-2019

• Bachelor of Arts: Anthropology/Journalism Wayne State University, Detroit, MI

2015-2017

• Associate of Arts: Anthropology/Journalism Oakland Community College , Auburn HIlls, MI Deans List

2010

• High School Diploma:

Rochester Adams High School, Rochester Hills, MI