Computer Repair Tips & FAQ

Below are frequently asked questions, including practical tips on how to avoid 

common computer issues 

01). How long will my repair/service take?

We typically repair most faults within 2-3 days. For urgent cases, we offer a 24-hour priority service (subject to parts availability). If parts need to be ordered, we aim for next-day delivery. We understand the importance of your device and work hard to return it as quickly as possible 

02). How much will my repair cost me?

We provide a fixed price for repairs after diagnosing the issue. For diagnostic services, we charge a £30 labour fee, which is waived if you proceed with the repair. We believe in transparent pricing, so you'll know the exact cost before we start the work. Why should 03). I choose you over big brands like PC World?

We offer a personal service, where you speak directly to the technician working on your device. We complete repairs quickly, often the same day, and never outsource the work. We don’t charge upfront and ensure you’re happy with the repair before payment is made. 04). Can you replace cracked/damaged laptop screens?

Yes, we frequently replace laptop screens and can usually do so on the same day. Contact us for a quick quote. We keep a variety of screens in stock, ensuring speedy repairs at a fraction of the cost of buying a new laptop.

05). Is my data safe during the repair?

Your data is our top priority. We follow strict protocols to protect your information. All data is stored securely and encrypted. If needed, we can discuss backup options before starting any repair work. 

06). How can I prevent my laptop from overheating?

Ensure your laptop is placed on a hard, flat surface to allow proper ventilation. Regularly clean the cooling fan, and avoid using your laptop on soft surfaces like beds or couches. You may also use a cooling pad for better airflow. 

07). Do you fix Apple products?

Yes, we repair Apple devices, including MacBook, iMacs, iPads, and iPhones. Our technicians are trained to handle Apple products with expertise and care. 

08). Is data recovery possible from a damaged SSD?

Yes, data recovery from a damaged SSD is possible, though it may be more complex than traditional hard drives. We use specialized tools to attempt recovery, but success depends on the level of damage. 

09). Do you provide a mobile device repair service?

At the moment, we focus primarily on laptops and computers, but we are expanding our services and may offer mobile device repairs in the future. Contact us to check if we can assist with your device.

10). What should I do before bringing my computer in for repair?

Back up your data, if possible. Make sure to remove any personal items such as external drives or documents. If you are concerned about privacy, we can help you with data protection options before we begin any repairs.

11). How do I back up my data?

You can back up your data using cloud storage services like Google Drive, Dropbox, or OneDrive. Alternatively, use an external hard drive or SSD for a physical backup. If you need assistance, we can walk you through the process.

12). What are the most common issues with laptops?Common issues include slow performance, overheating, hard drive failure, screen damage, battery issues, and software problems like viruses or malware. We can help diagnose and resolve these problems efficiently.

13). Can you recover data from a dead hard drive?

Yes, data recovery from a dead hard drive is possible in many cases. We can attempt to recover data even from damaged or non-functional drives using specialized techniques and tools.

14). Is it better to upgrade or replace my computer?

It depends on the age and condition of your computer. If your system is outdated but the hardware is still in good shape, upgrading components like RAM, storage (SSD), or the operating system can extend its lifespan. If your laptop is too slow or damaged, it may be more cost-effective to replace it.

15). How can I speed up my slow laptop?

Start by cleaning up unnecessary files, running disk cleanup, and defragmenting your hard drive. Upgrade to an SSD if you’re still using an HDD, as this can significantly boost performance. We can also help optimize your laptop by upgrading hardware or resolving software issues.

16). What’s the best antivirus for Mac?

There are several great antivirus programs for Macs, including Bitdefender, Norton, and Sophos. These offer comprehensive protection against malware, ransomware, and phishing. While Macs are less prone to viruses, it's always best to use protection to stay safe online.

Service Brands

We service all brands of Desktop and Laptop computers.