If you put a key under the mat for the cops, a burglar can find it, too. Criminals are using every technology tool at their disposal to hack into people’s accounts. If they know there’s a key hidden somewhere, they won’t stop until they find it.
Tim Cook
Work Experience
Work experience
2022-01 - Current
Descartes Systems Group
Customer Support Representative
2019-06 - 2022-01
StraticsNetworks
Technical Support Specialist
2017-08 - 2019-07
JumpPlus
iOS Technician
2015-07 - 2017-08
Concentrix
Tier 2 Advisor/ Performance Coach
Education/ Certification
Google Cybersecurity Professional Certificate
Foundations of Cybersecurity
Play it Safe: Manage Secuirty Risks
Connect and Protect: Networks and Network Security
Tools of the Trade: Linux and SQL
Assets, Threats and Vulnerabilities
2021-09 - Current
CompTIA IT Fundamentals (ITF+) Certification
2011-09 - 2015-04
Wilfrid Laurier University
History & Archaeology
Skills
Phone Manner
Malware Analysis
Vulnerability Scanning
Vulnerability
Vulnerability Assessment
Threat Assessment
Secure File Transfer Protocol
Customer Requirements
Customer Engagement
Security Awareness
Cloud Security
Security Audits
System Analysis
Project Status Reporting
Analytical Skills
Service Levels
Customer Interaction
Linux
SQL
OS Hardening
Cloud Hardening
Network Security
Security Risk
Risk Assessment
Risk Management
Problem Solving
Communication
Project Management
Troubleshooting
Technical Support
Teamwork
Process Improvement
Documentation
