Privacy Policy for Jain Aahar

Effective Date: August 21, 2026
Last Updated: August 21, 2026

Jain Aahar ("Jain Aahar", "we", "our", or "us") operates a digital platform consisting of mobile applications and related services for customers, delivery partners, restaurants, sellers/vendors, and other authorized business or operational partners.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use any Jain Aahar application, website, platform, or related service.

This Privacy Policy applies to all Jain Aahar applications and services, including, where applicable:

• Jain Aahar Customer/User App

• Jain Aahar Delivery Partner App

• Jain Aahar Restaurant App

• Jain Aahar Seller/Vendor App

• Jain Aahar Partner/Business App

• Jain Aahar Admin or operational services

• Any other application or service operated by Jain Aahar

By using any Jain Aahar service, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

The type of information collected depends on the application, role, features used, and services provided.

A. Customer/User Information

Customers may provide:

• Name

• Mobile phone number

• Email address

• Account/login information

• Delivery address

• City, state, postal code and other address information

• Order information

• Cart and shopping information

• Payment status and transaction information

• Customer support communications

• Ratings, reviews and feedback

• Information voluntarily provided to us

B. Delivery Partner Information

Delivery partners may provide:

• Name

• Mobile phone number

• Email address

• Profile information

• Delivery address or service area

• Vehicle information

• Driving or partner-related information where required

• Bank/payment information where required for partner payouts

• Delivery and order activity

• Location information

• Documents or verification information where required

• Customer communication related to deliveries

• Ratings, feedback and performance information

C. Restaurant Information

Restaurants may provide:

• Restaurant/business name

• Owner or authorized representative name

• Mobile phone number

• Email address

• Restaurant address

• Business information

• Menu information

• Food/product details

• Pricing and availability information

• Bank/payment information for settlements

• Business verification information where required

• Order and transaction information

• Restaurant images, logos and other content

• Ratings, reviews and feedback

D. Seller/Vendor Information

Sellers or vendors may provide:

• Seller/business name

• Owner or authorized representative name

• Mobile phone number

• Email address

• Business address

• Product information

• Product images

• Product prices and inventory information

• Order information

• Payment and settlement information

• Bank/account information where required

• Business verification information where applicable

• Seller performance and transaction information

E. Partner/Admin Information

Authorized partners, staff or administrators may provide:

• Name

• Contact information

• Login credentials

• Business or operational information

• Work-related information

• Activity and access information

• Information required to manage platform operations

2. Location Information

Certain Jain Aahar applications may use location information to provide location-based services.

Depending on the role, location may be used for:

Customers

• Finding available services or products

• Selecting or confirming a delivery location

• Improving delivery accuracy

• Providing location-based availability

Delivery Partners

• Receiving delivery assignments

• Navigation and route assistance

• Showing the delivery location

• Updating delivery status

• Supporting active delivery operations

• Improving delivery coordination

Restaurants and Sellers

• Identifying the business/service location

• Managing delivery areas

• Supporting order fulfillment

• Improving location-based services

Location permissions may include approximate or precise location depending on the functionality of the application.

Where applicable, location may be collected while the application is actively being used or, if required for an enabled delivery/operational feature, while an authorized service is running in the background.

Users can manage location permissions through their device settings. Disabling location permission may prevent certain location-dependent features from functioning.

3. Device and Technical Information

We may automatically collect certain technical information, including:

• Device type and model

• Operating system

• App version

• IP address

• Device identifiers where permitted

• Network information

• Crash reports

• Diagnostic information

• Performance information

• General application usage information

This information may be used for security, troubleshooting, analytics, fraud prevention, and improving application performance.

4. How We Use Information

We may use information for legitimate business and service purposes, including:

• Creating and managing accounts

• Verifying users, restaurants, sellers and delivery partners

• Processing orders

• Managing shopping carts

• Processing deliveries

• Coordinating restaurants and sellers

• Assigning delivery orders

• Managing partner activities

• Processing payments and settlements

• Providing customer support

• Sending order and delivery notifications

• Providing navigation and location-based services

• Managing products and menus

• Managing inventory and availability

• Processing refunds and cancellations

• Preventing fraud and unauthorized activity

• Maintaining platform security

• Troubleshooting technical issues

• Improving our applications and services

• Analyzing service performance

• Managing ratings and reviews

• Communicating important service information

• Complying with applicable laws and legal requirements

5. Order and Transaction Information

When a customer places an order, Jain Aahar may process information necessary to complete the transaction.

This may include:

• Customer name

• Contact information

• Delivery address

• Order details

• Restaurant or seller information

• Order amount

• Payment status

• Delivery information

• Cancellation or refund information

Relevant information may be shared with the restaurant, seller, delivery partner, payment provider, or other service provider when necessary to complete and manage the order.

6. Payment Information

Jain Aahar may support payments through third-party payment service providers.

Depending on the payment method, payment providers may process information such as:

• Transaction details

• Payment status

• Payment identifiers

• Refund information

Where payments are processed by third-party payment providers, those providers may process payment information according to their own privacy policies.

Jain Aahar does not intentionally store complete payment card credentials unless such storage is specifically required, permitted, and disclosed.

7. Information Sharing Between Platform Participants

Because Jain Aahar may operate a multi-party ordering and delivery platform, certain information may need to be shared between participants.

For example:

Customer → Restaurant/Seller

Relevant information may be provided to fulfill the order.

Customer → Delivery Partner

Relevant delivery information, such as delivery address, name and contact details, may be provided when necessary to complete the delivery.

Restaurant/Seller → Delivery Partner

Relevant order pickup information and delivery information may be shared to facilitate delivery.

Delivery Partner → Customer

Relevant delivery partner information may be displayed to help customers identify or communicate with the delivery partner during an active delivery.

Only information reasonably required for the relevant service should be shared.

8. Third-Party Service Providers

We may use trusted third-party service providers to operate and improve Jain Aahar.

These may include providers for:

• Cloud hosting

• Database services

• Payment processing

• Maps and navigation

• Push notifications

• SMS or communication services

• Analytics

• Crash reporting

• Customer support

• Fraud prevention

• Security services

• Delivery and logistics services

Third-party providers may process information on our behalf or independently according to their applicable terms and privacy policies.

9. Communication and Notifications

Jain Aahar may send service-related communications such as:

• Account verification

• Order confirmation

• Order status

• Delivery status

• Payment status

• Cancellation or refund updates

• Partner notifications

• Important service announcements

• Security notifications

• Customer support communications

Users can manage notification permissions through their device settings where supported.

10. Camera, Photos and Files

Some Jain Aahar applications may allow users, restaurants or sellers to upload photographs, documents, product images, restaurant images, profile images, or other content.

Where these features are available, access to the camera, photos or files will be requested when necessary.

For example:

• Customers may upload profile images or supporting information.

• Restaurants may upload menu and restaurant images.

• Sellers may upload product images.

• Delivery partners may upload verification or delivery-related information.

• Partners may upload business documents where required.

We use uploaded content for the purposes for which it was submitted.

11. Reviews, Ratings and User Content

Users, customers, restaurants, sellers and delivery partners may be able to submit:

• Ratings

• Reviews

• Feedback

• Comments

• Images

• Other content

Such content may be used to improve the platform and may be visible to other authorized users where the applicable feature permits it.

We may moderate or remove content that violates applicable laws, our terms, or platform rules.

12. Data Security

We take reasonable technical and organizational measures to protect information against:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Misuse

• Alteration

• Destruction

However, no electronic storage or transmission system can be guaranteed to be completely secure.

Users are responsible for protecting their login credentials and should notify us if they believe their account has been accessed without authorization.

13. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for:

• Providing services

• Maintaining transaction records

• Customer support

• Accounting and financial requirements

• Fraud prevention

• Security

• Resolving disputes

• Legal compliance

• Enforcing agreements

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and legitimate retention requirements.

14. Account Deletion and Data Deletion

Users who have an account may request deletion of their account and applicable personal information.

You can request account or data deletion by using an available deletion option in the application or by contacting:

Email: aaharjain@gmail.com

When a valid request is received, we will process the request in accordance with applicable requirements.

Some information may need to be retained where required or permitted by law, including certain transaction, financial, security, fraud-prevention, or dispute-related records.

Deleting an account may result in the loss of access to associated services, order history, partner information, or other account features.

15. Children's Privacy

Jain Aahar is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at:

aaharjain@gmail.com

We will review the request and take appropriate action where required.

16. Fraud Prevention and Security

We may use information to detect, investigate and prevent:

• Fraudulent transactions

• Fake accounts

• Unauthorized access

• Suspicious activity

• Abuse of offers or services

• Delivery-related fraud

• Payment-related fraud

• Other violations of platform rules

We may share relevant information with service providers, payment providers, legal authorities, or other parties where reasonably necessary to prevent or investigate fraudulent or unlawful activity.

17. Legal Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable laws

• Respond to valid legal requests

• Comply with court orders or government requests

• Protect our rights and property

• Protect the safety of users, partners or the public

• Investigate fraud or security incidents

• Enforce our terms and agreements

18. Business Transfers

If Jain Aahar or any part of its business is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

19. International Data Processing

Depending on the service providers used by Jain Aahar, information may be processed or stored on servers located in countries other than the user's location.

Where required, we will take appropriate measures to comply with applicable data protection requirements.

20. Third-Party Links and Services

Jain Aahar may contain links to or integrations with third-party services.

We are not responsible for the privacy practices, content, security or policies of third-party services that we do not control.

We recommend reviewing the privacy policies of third-party services before using them.

21. Your Privacy Choices

Depending on the application and role, you may have the ability to:

• Access your account information

• Update your profile

• Update your address

• Manage notification permissions

• Manage location permissions

• Request account deletion

• Request applicable data deletion

• Contact customer support

• Contact us regarding privacy concerns

Certain features may require specific information or permissions to function.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of changes in our services, technology, legal requirements, or data practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage users to periodically review this Privacy Policy.

23. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us.

Platform: Jain Aahar
Email: aaharjain@gmail.com
Privacy Contact: aaharjain@gmail.com
Business Address: [Add your official business address]

24. Consent and Acceptance

By accessing or using any Jain Aahar application or service, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will request the permissions or consent required for specific features, such as location, camera, notifications, photos/files, or other device capabilities.

Your continued use of Jain Aahar services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, subject to applicable law.

Last Updated: August 21, 2026