Qualification Summary
Qualification Summary
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Customer Service Professional with nearly six years of experience supporting international clients through customer service and technical support roles. Skilled in communication, problem-solving, CRM systems, and delivering exceptional customer experiences in fast-paced environments. Adept at managing multiple tasks with accuracy and professionalism, while quickly adapting to new tools and processes. Currently expanding my expertise in virtual assistance, administrative support, and Canva design to provide reliable, organized, and results-driven support for remote teams.
Professional Experience
Professional Experience
A u g u s t 2 0 2 1 – F e b r u a r y 2 0 2 6
T T E C | T - M o b i l e | T e l e c o m m u n i c a t i o n s
• Provided customer support by handling inbound calls and resolving account-related inquiries.
• Assisted customers with billing concerns, account updates, service activations, and plan changes.
• Troubleshot mobile device and network issues while providing clear step-by-step guidance. •Met quality assurance, productivity, and customer satisfaction goals consistently.
D e c e m b e r 2 0 1 9 – O c t o b e r 2 0 2 0
A f n i | V e r i z o n | T e l e c o m m u n i c a t i o n s
• Assisted customers with billing inquiries, account maintenance, and service requests.
• Delivered professional and empathetic customer service while meeting company performance metrics.
• Maintained accurate records of customer interactions and account updates.
• Assisted customers with billing inquiries, account maintenance, and service requests.
O c t o b e r 2 0 1 9 – D e c e m b e r 2 0 1 9
C o n c e n t r i x | A T & T | T e l e c o m m u n i c a t i o n s
• Provided technical support to AT&T customers regarding mobile devices, network connectivity, and account-related concerns.
• Diagnosed and resolved technical issues by guiding customers through step-by-step troubleshooting procedures.
• Consistently met quality assurance, productivity, and customer satisfaction standards.
• Assisted customers with account inquiries, service features, and product information while ensuring a positive customer experience.
System Familiarity
Microsoft office
Google Workspace
Microsoft teams
Canva
CapCut
Adobe Acrobat
Cisco Finesse
System Familiarity
Microsoft office
Google Workspace
Microsoft teams
Canva
CapCut
Adobe Acrobat
Cisco Finesse
Training and Certifications
Training and Certifications
Basics of Real Estate: Home Buying & Selling
MLS Circulation and Management
Handling Objections
Lead Management: Tom Ferry Scripts
Lead Management: Mike Ferry Scripts
Basics of Geo Farming
Buyer & Seller Leads • FSBO Leads
Expired Leads
Circle Prospecting Leads
Admin and Marketing
Admin and Marketing
Administrative Support: Calendar Management
Email Management
CRM Management
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