Services  

Email and chat customer support

Inbound customer inquiries handling

Order tracking and status updates

Issue resolution and follow-ups

CRM case documentation and updates

Escalation handling based on SOPs

Managing calendars and booking appointments

Sending appointment confirmations and reminders

Rescheduling and cancellation handling

Coordinating schedules across time zones

Maintaining accurate scheduling records

Updating and maintaining CRM records

Ticket tagging and categorization

Notes, call logs, and case summaries

Basic CRM reporting support

Order tracking and shipment monitoring

Coordinating with internal teams or carriers for updates

Responding to customer inquiries related to delivery status

Documenting shipment issues, delays, or exceptions

Updating logistics-related records in CRM or tracking systems