Cancellation Policy

Jadea Ventures Terms & Conditions

Our usual policy requires 50% deposit at the time of confirmation which enables us to hold the reservation for you, then full balance payment up to 1 month prior to arrival but these conditions could vary depending on the type of booking. Payment for the events is a fundamental part of the  income and contributes to the overall cost of equipment, running costs, staffing, administration, goverment pre booked services etc. As the Company will have incurred the majority of its costs before the tour starts, we need to impose cancellation charges to cover these costs.

No refund is given for lost travel (no shows), substitution of facilities, itineraries amended after arrival or any circumstances arising beyond our control necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of your program. The participants must strictly follow the program tailored for the group; failure to do so shall under no circumstances be entitled to any refund.

We are not liable if the participants are not on time causing the program to be modified, delayed or not completed in full. 

Deposits are non-refundable. If you cancel your booking, we will impose cancellation charges as follows:

• 30 days or more prior to departure or event – loss of deposit

• 15-29 days before departure – 30% of tour cost*

• 7-14 days before departure – 50% of tour cost*

• 6 or fewer days before departure – 80% of tour cost*

• 48 hours or fewer before departure – 100% of tour cost*

* or deposit if greater.

Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.

All cancellations must be in writing and be made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to info@jadeaventures.com.

Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability. You will also need to communicate in writing to the tour operator your reason for leaving the tour.

Travel Documents

All participants should hold valid passports and visas required for their itinerary. It is your responsibility to fulfill the passport, visa and any other immigration requirements applicable to your itinerary. We do not accept any responsibility if your participants are unable to travel due to non-compliance with any such requirements. 

COMPLAINTS

We will make every effort to ensure that our services are provided without fault. If you have any cause for complaint while travelling, you must immediately bring it to the attention of our local representative. Outside of office hours you/client should use the emergency number provided on the “Final Program”.
We will do our best to rectify the problem immediately. If the client fails to mention any complaints as per above, eligibility to compensation may be affected as we will have been deprived of the opportunity to rectify the problem.
All complaints must be sent to us within 14 days of the end of the itinerary. We will not accept any complaints after this time.

LIMITATION OF LIABILITY

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”.

In these booking conditions, “force majeure” means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and other situations which are outside our control.

If the contract is cancelled Jadea Ventures reserves the right to demand compensation for services already provided or any services still to be provided prior to completion of the particular travel tour affected by force majeure.

We are not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. In addition and without limitation, we are not responsible for any injury, loss, death, sickness, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time.

Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels and motor coaches may not be up to your standards. If due to weather, flight schedules or other uncontrollable factors you are required to spend additional night(s), you will be responsible for your own hotel, transfers and meal costs. Baggage is entirely at owner’s risk.

The prices of these tours are based on current rates in effect (including foreign exchange rates, fuel costs, taxes) at the time of booking and are subject to change without notice. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You specifically agree that we are not liable for any consequential loss or damage.

Jadea ventures reserves the right to forward price increases to the Tour operator in case of unforeseen price increases such as increase of VAT or fuel price increases, changes in exchange rates or rate increases from suppliers and to increase the price accordingly.