Return and Refund Policy

Effective Date: October 30, 2024

At JACSON FOOD PRODUCTS, customer satisfaction is our top priority. We want you to be happy with your purchase, but we understand that sometimes returns or exchanges are necessary. Please review our Return and Refund Policy below for details on how to proceed.

1. Eligibility for Returns and Refunds

We accept returns under the following conditions:

• The product must be unopened, unused, and in its original packaging.

• The return request must be made within 10 days of the purchase date.

• You must provide proof of purchase, such as an order confirmation or receipt.

Note: Certain products, including items purchased on clearance or promotional discounts, may not be eligible for return. Please check product details on the website for more information.

2. Non-Refundable Items

• Products that have been opened or partially used.

• Items purchased on final sale or clearance.

• Gift cards.

3. How to Initiate a Return

If you would like to initiate a return, please follow these steps:

1. Contact Us: Send an email to jacsonhomemadeproducts@gmail.com or call us at 0997-603-9112 to request a return authorization.

2. Provide Order Details: Include your order number, item details, and reason for the return.

3. Shipping the Item: Once your return is approved, we will provide instructions on how to ship the item back to us. You are responsible for covering the shipping costs for returns unless the product was damaged or defective upon arrival.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout. Please note:

• Original shipping charges are non-refundable unless the item was damaged or defective.

• A confirmation email will be sent once the refund has been processed.

5. Exchanges

If you received a damaged or defective product, please contact us within 7 days of receiving your order, and we will arrange for an exchange or replacement at no additional cost.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please notify us immediately with the following information:

• Order number

• Photos of the damaged or incorrect item

• Detailed description of the issue

We will work to resolve the issue as quickly as possible, either through a replacement or a refund.

7. Late or Missing Refunds

If you haven’t received a refund after the specified processing time, please take these steps:

1. Check Your Bank Account: Refunds may take additional time to post.

2. Contact Your Credit Card Provider: Processing times may vary by provider.

3. Contact Us: If you still haven’t received your refund.

Contact Us If you have any questions about our Return and Refund Policy or need further assistance.