JACKSON VAN WAGENER

301-943-6599 | jcvw04@gmail.com | www.linkedin.com/in/jacksonvanwagener

PROFESSIONAL SUMMARY

Business management student with proven hospitality operations experience and strong leadership skills developed through NCAA Division III athletics. Skilled in guest relations, team supervision, and process optimization with emerging expertise in data analytics and AI tools. Seeking opportunities to leverage operational management experience and analytical capabilities in a dynamic business environment.

EDUCATION

Bachelor of Science in Business Management                                                                              Expected: May 2026

Susquehanna University, Selinsgrove, PA                                                                                     GPA: 3.5/4.0

Sigmund Weis School of Business (accredited by the AACSB)       

Honors/Awards: Dean’s List, NABC Academic Honors

SKILLS

• Software: Microsoft Office Suite (Excel, Word, PowerPoint), ChatGPT, Cloudbeds, Whistle Messaging, Lynx Automation 

• Business: Data Analysis, AI Prompting

• Certification Training: CompTIA Data+ CertMaster Learn, AI+ Prompt Engineering Level I

EXPERIENCE

On-Site Manager  |  May 2025 - August 2025

Pier Point – A Lifestyle Motel (www.pierpointwildwood.com)  |  Wildwood, NJ                                                   

• Oversaw daily operations of a 22-unit motel, delivering a seamless and positive guest experience. Resolved guest concerns promptly and professionally, boosting guest satisfaction and repeat stays. 

• Utilized Cloudbeds, Whistle Messaging, and Lynx Automation to coordinate guest communication and optimize check-in/check-out processes.

• Supervised a housekeeping staff of 5+, assigning responsibilities and performing inspections to ensure top-quality standards.

• Managed inventory by monitoring supply levels and ordering linens and amenities to ensure consistent availability.

Delivery Driver  |  May 2024 – August 2024                                                                                               

DoorDash  |  Bethesda, MD                                                                                                               

• Maintained 5-star driver rating through accurate and timely delivery services

• Demonstrated reliability and customer service excellence in fast-paced environment

Lifeguard  |  May 2019 - August 2023                                                                                                           

Lighthouse Pool Management  |  Bethesda, MD                                                                                              

• Monitored pool areas to ensure the safety of all patrons and enforced facility rules. 

• Provided excellent customer service by assisting guests and answering questions in a professional manner. 

• Supported daily operations by inspecting equipment, maintaining cleanliness, and preparing the facility for use.

PROFESSIONAL DEVELOPMENT

Global Business Perspectives: Susquehanna University                                  

• Collaborated with a team of four to produce analysis and recommendations for Six Flags.

• Evaluated Six Flags through SWOT, Marketing, and Cost Benefit Analysis to understand what Six Flags was lacking, capitalizing on opportunities, and minimizing risks. 

• Presented findings and recommendations to a panel of six executive judges.

LEADERSHIP & ATHLETICS

NCAA DIII Men’s Basketball, Susquehanna University                                                         

• Competed as a four-year starter at the Division III level, balancing 30+ hours per week of training, team meetings, travel, and competition with full-time academics.

• Developed strong teamwork, communication, and leadership skills through collaboration with coaches and teammates.

• Demonstrated resilience, discipline, and time management by maintaining performance on the court and in the classroom.

• Represented the university as a role model in athletics, academics, and community service.

• Voted by teammates and coaches to the Landmark Conference All-Sportsmanship Team in 2024 and 2025.

• Committed 17 years to becoming the best teammate possible through year-round skill development and battling to comeback from three basketball-related surgeries.