Jackson St. Grooming Co. Policies
1. Pricing
-Jackson St. Grooming Co. is a high-end grooming salon and retail boutique. With attention to detail, the highest quality products, and a patient & caring staff situated in a calm relaxing environment, your pet's well-being is our highest priority. All packages are all-inclusive, meaning your pet will always receive whatever services they are in need of. No more having to pay extra for better shampoo or nails filed. Additional treatments that every pet may not need, but some could benefit from will be available to those who would like to add them on. Options include a mud bath treatment to calm irritated, inflamed, or sensitive skin, or an ultrasonic tooth brushing program to prevent plaque & tartar buildup or dental disease. All pricing is based on a VARIETY of factors including but not limited to breed type, size and/or weight, length and/or condition of coat, mobility of dog, temperament of the dog, time involved for your dog's groom, & the grooming schedule you keep.
- Please See the Price list for pricing info
Payment:
-Cash, Check & Credit/Debit card only.
Yes, you may tip your groomer. Tips are greatly appreciated. You may ask for your groomer's Venmo, Zelle, cash app, etc., give cash, or add a tip to your credit/debit card.
-All Payments are due at the completion of services, with no exceptions.
2. Scheduling
Hours:
-Monday-Friday by appointment only. We will close at the completion of the day, once all dogs have gone home and times will vary from day to day. Please call ahead if you're seeking any walk-in services.
-Arriving promptly to your appt is key for us to keep our schedule on time, and to prevent delays to other clients. If you are going to be late, please be courteous by calling/texting us to let us know. An additional cost or rescheduling may be necessary and is at the groomer's discretion.
-All appointments should be completed in a 2–4-hour window. Depending on your pet and the schedule of the salon that day, an estimated time of completion should be given to you at the time of drop off. A call/text will be sent 30 mins prior to completion for pick up.
-All Pets should be picked up promptly. A 1-hour courtesy window will be given. If you are unable to pick up your pet within that time frame you will have 2 options-
1.) Your pet may safely wait for you in a private kennel for no extra charge. Your dog will be given a potty walk in our grassy area to sniff around, relax, and relieve themselves before kenneling.
2.) Your dog may be able to play in the grooming room for an additional $10 an hour. Your dog will receive a potty walk before running around.
-Playtime will only be offered to well-behaved, quiet, confident & calm dogs. It also will depend on the workload of the salon that day and is up to the discretion of the groomers working.
- Dogs who excessively mark, bark, have a parkour thrill, or act overly excited at the gate will have the privilege removed for the day and you will be informed and a note added to your pet's file. Constant repeat offenders will have the privilege removed for the next few visits or possibly for the rest of the year. Each dog will be evaluated regularly. The safety of your pet as well as the other pets in our care will always be put first.
-Dogs who are more comfortable in their own space will be granted a private kennel. Not all dogs feel comfortable out every visit. Sometimes it takes them a few visits to feel comfortable and safe, sometimes they aren't feeling their best or are tired, and sometimes they just don't want to be out. Every dog is different, and every day is different. We listen to the dogs first. We want your dog, and all the dogs in our care, to be happy to spend time with us. Part of that is keeping a safe, calm, relaxing environment for everyone.
If your dog has anxiety, aggression, barking issues, destructive tendencies, or just can't stand being away from you, you may be asked to have your pet groomed straight through as an express service to minimize time in the salon. A note will be put in your file, and an extra express service will be added to future appointments. Express services may have limited availability.
Any dog not picked up by the shop's closing time will be walked, given food and water, and kenneled overnight for an additional charge of $75. If the dog is still not picked up by the shop's closing time on the following day, it will be surrendered to the Humane Society as an abandoned animal.
-All clients will be asked to book appointments on a quarterly schedule at a minimum. Keeping everyone on at least a 3-month schedule allows us to determine if/when we can accept new clients. It will also guarantee a spot for your pup.
-All clients will be asked to maintain a 2, 4-,6- or 8-week schedule. Exceptions will be determined as needed. This is for the benefit & health of your dog & their coats.
-Please add all appointments made to your calendar at the time of booking.
-All clients receive a confirmation reminder within 48 hours of appointment. Please respond Y or N to confirm. A second confirmation will be sent out within 24 hours if the first one is not confirmed. If neither one is confirmed, by responding, your appointment may be canceled and that spot filled off our waiting list.
-In the unlikely event that reminders cannot be sent out it is still your responsibility to be available for your scheduled appointment.
-You may reschedule future appointments without penalty.
-Prebooking and maintaining a schedule helps us keep costs to you and our expenses consistent. The further out you can pre-book, the longer we can guarantee your price. Many clients book a year out at a time.
-Your grooming appointments should be considered “maintenance” for your dog and should be completed in about a 2-4 hr window. If your dog regularly requires a lot of extra work, the length of the coat or the amount of time in between grooms will need to be adjusted.
3. Cancellations, Missed Appointments & No Shows
-Cancellations should be made a min of 48 hours prior to the scheduled appointment. Exceptions will be made for emergencies.
-If multiple cancellations occur with less than 48 hours notice, a prepayment and/or nonrefundable deposit may become required.
-Last-minute cancellations are costly to us & those spots are incredibly difficult to fill again.
-The first missed appointment will be excused.
-The second missed appointment you will be required to pay a non-refundable deposit.
-The third missed appt you will be required to pay a non-refundable prepayment for all future appointments.
-After 3 missed appointments it will be at our discretion to keep your dog on our schedule.
4. Health/Skin Issues
-Please inform us of any known allergies, skin tags, tumors, sores, blisters, hot spots, cuts, incisions, open wounds, or any other health concerns prior to grooming.
-If your pet has any of these ailments and they become irritated after being groomed please notify us immediately [within 48 hours of appointment] so we can make a note about it on your file. We do have sensitive skin products we can use.
-If you have medicated shampoo from your vet, we are more than happy to use it during the groom.
-If you do not want your dog's ear hair plucked, or you want them completely plucked clean or the anal glands expressed please inform us at drop off. We will make educated decisions if we do not have your preference.
-If you find any ailment, (such as clipper burn, skin irritation, hematomas, knicks or scratches, etc.), or if you have an issue with the groom, (too long, to short, uneven, etc.) Please inform us within 48 hours of your appointment. We love all the pups in our care but unfortunately and very occasionally accidents or miscommunications can happen when working with animals. We want the opportunity to offer an immediate solution. We can't do that if we are not informed promptly.
5. Aggressive/Difficult Dogs
-We will not “manhandle” a dog that is being difficult. If we cannot safely manage the dog in a comfortable way, grooming will be stopped and declined.
-We highly prefer not to muzzle dogs, but we will use a muzzle for a short period of time [like for nails]. If a muzzle is required for the entire process, we will decline the groom.
-Many dogs can be well-behaved for the groom right up until it is time for the nails. We will always attempt to file, followed by trimming. However, if we cannot safely complete either one, we will inform you at the end of the groom. No discount will be given as an attempt is always made.
-If your dog suddenly becomes aggressive [thrashing, growling, biting, etc.] in the middle of a groom and we do not feel safe we have the right to end the groom immediately, even if the groom is not complete. A charge will still apply based on the percentage of the groom completed.
6. Senior Dogs
-If your senior dog has difficulty standing, please inform us at the time of scheduling. Depending on the services needed, a meet & greet may be necessary to determine if we are able to groom the dog at all or all in one visit.
-If your dog struggles to stand, gets upset by the blow drying, or gets overly stressed during the grooming process a groomer in a veterinarian's office may be a better option as they can give more breaks, if necessary, give anti-anxiety meds, have medically trained individuals to monitor, etc. We have several vets/salons in the area we network with and can give recommendations for.
-We will not force a senior or a dog with mobility issues to stand or move in uncomfortable positions that may cause pain or discomfort. The haircut may be of the "comfort" type and may be more functional than fashionable.
7. Sedation
-Please inform us prior to the grooming appointment if your dog will have any mild sedatives.
-If your dog needs to be highly sedated for grooming you would be better suited to have your grooming done at a veterinarian's office. Your pet can be monitored properly by trained professionals. They can step in and provide life-saving steps immediately if complications arise unexpectedly.
-We hold no responsibility if there is a medical emergency related to mild sedation [labored breathing, seizures, fainting, heart issues, etc.].
8. Dematting
-You can help prevent matting on your dog by daily brushing/combing. We can help you select the proper equipment needed & give you the proper techniques to use with it.
-We will NOT dematt severely matted dogs. The process can be painful & even dangerous for certain areas of the body. There are circumstances when it is best to shave them down and start the coat growth over. We will discuss this at the time of grooming, or by phone if discovered after drop off.
-Some matting can be too severe for even us to get off safely. Dogs found to be in these extreme conditions will be declined service and advised to seek Veterinary care to safely have the matting removed.
-If your dog is constantly getting matted between grooms 1 of 2 things needs to happen & will be discussed with you.
1.] Change the length of the haircut
2.] Change the length of the time between grooming appointments.
9. Fleas
-If your dog is not on regular flea prevention, we reserve the right to refuse service.
-If we find fleas on your dog at the time of drop off your options are-
1.) Your dog will be returned to you to take home to administer flea prevention & your appt will be rescheduled.
2.) We will supply you with a Capstar oral treatment that you will administer to your pet, and your appointment will be postponed a minimum of 30 mins while it takes effect. Dogs will not be allowed to wait in the salon during the 30 min time frame. An additional $10 will be added to your price to cover the cost of the Capstar.
-These options will be discussed with you at the time of drop off and are at the discretion of your groomer.
-If fleas are found after drop off, we will contact you by phone to discuss options. If we cannot reach you a Capstar will be administered, and a $10 charge will be added to your bill.
-If you are aware of fleas prior to your appt., Capstar may be purchased over the counter in most pet stores. Capstar is used by many vets and takes effect in as few as 30 minutes and will last for 24-48 hours. You may also contact your vet for flea and tick removal/prevention recommendations.
10. Social Media
-We frequently post changes, updates, last-minute openings, or closings to the schedule & other important information on our Facebook page and other social media accts. So be sure to like, follow, and share! If you are pleased with our services, we would love for you to post and share with your friends and family!
-We like to showcase our grooms on social media [such as Facebook, Instagram, TikTok, etc.] If you do NOT want your dog posted, please inform us prior to grooming so we may make a note in your file.
