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Why Train With J-Prime
Why Train With J-Prime
Best Price The Industry
2000+ Graduates
20+ Corporate Client
High Quality Resources
Trusted and Approved
98% Customer Satisfaction
Course Content
Course Content
ITIL 4 Foundation – Introduction to ITIL 4
Introduction to ITIL 4
Benefits of ITIL
Key Concepts of ITIL 4
Structure of ITIL 4
The ITIL 4 Qualification Scheme
ITIL 4 Foundation – Service Management: Key Concepts
Service Management Key Concepts
Services, Products, and Resources
Service Relationships
Outcomes, Costs, and Risks
ITIL 4 Foundation – The Four Dimensions Of Service Management
The Four Dimensions
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
ITIL 4 Foundation – The ITIL Guiding Principles
The ITIL Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate
ITIL 4 Foundation – The ITIL Service Value System and Service Value Chain
Overview of Service Value System
Service Value Chain - Activities
ITIL 4 Foundation – Continual Improvement
Continual Improvement As A Component
ITIL 4 Foundation – The ITIL Practices
The ITIL Practices
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practice
Purpose of ITIL Practices
Corporate Training
Corporate Training
Keep your entire company up to speed while maintaining productivity across business units. Our combined learning approach drives learner engagement. We identify organization unique needs and provide outcome-centric solutions to help them reach their business/professional goals.
ITIL® 4 Foundation provides an understanding of the main concepts behind the latest ITIL® 4 framework, including the service value system components and the terminology used.
ITIL® 4 Foundation provides an understanding of the main concepts behind the latest ITIL® 4 framework, including the service value system components and the terminology used.
Our ITIL® 4 Foundation training course is designed to give participants a broad understanding of the ITIL® framework and its role in modern information technology service management (ITSM).
When it comes to ITIL certification training, J-Prime continues to stand out – after 10 years of offering ITIL training to both individual and corporate organizations, we’re still the one everyone looks to first.
Our Virtual Platform
Our Virtual Platform
Our Virtual platform allows you to sit for the course from the comfort of your home or office with a live instructor. We will follow the same schedule as the classroom course, and you will be able to interact with the instructor and other delegates.
Learn From J-Prime
Learn From J-Prime
Learn the latest principles and techniques for any certification and professional course from experts with in-depth knowledge and understanding of the real world scenarios and exams. Explore our certification courses and take your skills to the next level today!
ITIL4 Foundation Exam Information
ITIL4 Foundation Exam Information
Closed book
60 or 75 minutes duration
40 questions each worth 1 mark
Pass mark 65% or higher (26 marks or above)
What will the delegates learn ?
What will the delegates learn ?
Delegates will understand the key concepts of ITIL service management
Delegates will understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
Delegates will understand the four dimensions of ITIL Service Management.
Delegates will understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
Delegates will learn key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.
Delegates will learn the various ITIL practices and how they contribute to value chain activities.
Get In Touch
Get In Touch
Call Us:
Call Us:
+234-806-112-3298 +234-701-622-9410
EMAIL US:
EMAIL US:
support@jprime.com.ng
support@jprime.com.ng
Our Office:
Our Office:
29/31 Obafemi Awolowo Glass House, Obafemi Awolowo Way Ikeja, Lagos.
June 2021 Guaranteed To Run Training Schedule
June 2021 Guaranteed To Run Training Schedule
ITIL 4 Foundation Physical / Online Virtual Class
ITIL 4 Foundation --- Weekdays: 2nd - 5th, 7th - 9th, 16th - 18th, 23rd - 25th
ITIL 4 Foundation --- Weekends (Saturdays): 5th & 12th, 19th & 26th
ITIL 4 Foundation --- Online Virtual Class Weekdays: 2nd - 5th, 7th - 9th, 16th - 18th, 23rd - 25th
ITIL 4 Foundation --- Online Virtual Class Weekends (Saturdays & Sundays): 5th & 6th, 19th & 20th, 26th & 27th
CompTIA Security+ Physical / Online Virtual Class
CompTIA Security+ (SY0 – 601) --- Weekdays: 14th – 18th, June 28th – July 2nd
CompTIA Security+ (SY0 – 601) --- Weekends (Saturdays): 5th – 26th
CompTIA Security+ (SY0 – 601) --- Online Virtual Class Weekdays: 14th – 18th, June 28th – July 2nd
CompTIA Security+ (SY0 – 601) --- Online Virtual Class Weekends (Saturdays & Sundays): 12th – 27th
Project Management Professional Physical / Online Virtual Class
Project Management Professional PMP --- Weekdays: 7th – 11th, 21st 25th, June 28th - July 2nd
Project Management Professional PMP --- Weekends (Saturdays): 5th - 26th
Project Management Professional PMP --- Online Virtual Class Weekdays: 7th – 11th, 21st 25th, June 28th - July 2nd
Project Management Professional PMP --- Online Virtual Class Weekends (Saturdays & Sundays): 5th - 13th, 19th - 27th
AWS - Amazon Solutions Architect Physical / Online Virtual Class
AWS - Amazon Solutions Architect (SOA – C02) --- Weekdays: 7th – 11th, 21st – 25th
AWS - Amazon Solutions Architect (SOA – C02) --- Weekends: 5th - 26th
AWS - Amazon Solutions Architect (SOA – C02) --- Online Virtual Class Weekdays: 7th – 11th, 21st – 25th
AWS - Amazon Solutions Architect (SOA – C02) --- Online Virtual Class Weekends (Saturdays): 5th - 26th
CCNA - Cisco Certified Network Associate Physical / Online Virtual Class
CCNA Cisco Certified Network Associate (300 – 201) --- Regular Weekdays: 2nd - 30th
CCNA Cisco Certified Network Associate (300 – 201) --- FastTrack Weekdays: 7th - 11th, 21st - 25th
CCNA Cisco Certified Network Associate (300 – 201) --- Weekends (Saturdays): 5th - 26th
CCNA Cisco Certified Network Associate (300 – 201) --- Online Virtual Class Weekdays: 7th - 11th, 21st - 25th
CCNA Cisco Certified Network Associate (300 – 201) --- Online Virtual Class Weekends (Saturdays & Sundays): 12th - 27th
Web Design & Digital Marketing Physical / Online Virtual Class
Web Design & Digital Marketing --- Regular Class Weekdays: 2nd – 18th, 15th – 30th
Web Design & Digital Marketing --- FastTrack Weekdays: 7th – 11th, 21st – 25th
Web Design & Digital Marketing --- Regular Class Weekends (Saturdays): 5th – 26th
Web Design & Digital Marketing --- Online Virtual Class Weekdays: 7th - 11th, 21st - 25th
Web Design & Digital Marketing --- Online Virtual Class Weekends (Saturdays & Sundays): 5th – 26th
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