Embedded Files
SOLUTION: IVR in Share Market
SOLUTION: IVR in Share Market
A single PAN India virtual number can be created and basis the callers state/region the calls can be automatically forwarded to the respective dealers.
Only registered customers calls can be allowed to land and a pop up/browser notification with the required information such as Name, client code etc can be displayed on the dealer screen.
Dealers can be geographically located across India and can answer calls on their mobile or landline.
On calling the number, customer shall be welcomed and greeted, in a scenario where the dealers are busy the caller can be directed to the voice mail.
All missed and unanswered call details shall be captured in real time and can be shared with the dealer/supervisor in real time over email/sms.
Key Features:
Key Features:
Trade confirmation & Payment calls in share broking industry
Trade confirmation & Payment calls in share broking industry
Challenge
As per Govt norms, trades done by customers need to be intimated to the respective customers and call recordings maintained for the same. Also, payment reminders follow-ups are required, currently this activity is typically manually managed with low efficiency.
SOLUTION: Automated Outbound Solution in Stock Exchange
SOLUTION: Automated Outbound Solution in Stock Exchange
Automated outbound call system wherein pre-recorded voice calls are played out on calling the customers and in cases of dispute option available to the customer for call routing to a live executive
Entire call management can be automated and the only requirement shall be uploading of the data on an user friendly web console
System can be configured to call at defined times and number of attempts etc can be configured
All call details can be captured in real time and made available over the web
Payment collection calls can also be accordingly scheduled
Above system does away with reliance on customer care executives and automates the entire process
Key Features:
Key Features:
Contact Us
Contact Us
Email:-info@go2market.in
Phone Number:-8595 08 08 08
Address:-D-14/234, Sector-8, Rohini, New Delhi-110085
Resource Url
Resource Url
https://www.go2market.in/cloud-telephony-based-ivr-solution-for-share-brokers/
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