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Free Shipping To The US on Orders Over $130 !
We Ship To
We proudly offer shipping to the following countries: Algeria, Bahrain, Bangladesh, China, Egypt, Germany, Hong Kong, Indonesia, Italy, Japan, Jordan, Kuwait, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, South Korea, Spain, Sweden, Turkey, United Arab Emirates, United Kingdom, and the United States.
If your country is not listed, please feel free to contact us, and we will be happy to check whether shipping to your location can be arranged. We strive to provide affordable shipping options, with all international shipping fees kept under $45.
Shipping Fees
Shipping fees depend on the destination country and the weight of your package, with exact rates calculated during the order confirmation process to ensure transparency. Heavier items and international orders may have higher costs due to additional handling and delivery requirements. However, we also offer free shipping when your order meets the set minimum, which varies by country. If your order doesn’t qualify for free shipping, standard shipping fees will apply. Our goal is to provide the most reliable and affordable shipping options for all our valued customers.
Return Policy
At ItsKastana Store, we strive to ensure that you are satisfied with your purchase. However, please review our return policy carefully:
Custom Designs: Please note that we do not accept returns on custom-made designs. All custom orders are final, and we are unable to issue refunds or exchanges for these items.
Return Shipping Fees: Customers are responsible for the shipping costs associated with returning items. We recommend using a trackable shipping method to ensure the safe return of your package.
Refund Process: Refunds will only be issued after we have received and inspected the returned item to ensure it is in its original, unused condition. If the item is found to be damaged or altered, we reserve the right to deny the refund.
If you have any questions or need further assistance, please contact our customer service team at Instagram or WhatsApp
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