Effective Date: November 9, 2025
ITIL 4 Foundation (“the App”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the App. By using the App, you agree to the practices described here.
1. Information We Collect
We may collect the following types of information:
Personal Information: If you create an account, subscribe, or contact us, we may collect your name, email address, or payment details (processed securely through the App Store).
Usage Data: We may collect non-identifiable information such as device type, operating system, app usage patterns, and interactions with features.
Log Data: In the event of errors, we may collect log data, which can include technical details about your device.
2. How We Use Information
We use collected information to:
Provide and improve the App’s functionality.
Personalize your experience (e.g., track quiz progress).
Respond to customer support requests.
Process subscriptions and in-app purchases via the App Store.
Analyze usage trends for improving features.
3. Data Sharing and Disclosure
We do not sell or rent your personal information.
Payment details are handled exclusively by Apple through the App Store; we do not store credit card information.
We may share anonymous, aggregated analytics data with trusted service providers (e.g., Google Analytics, Firebase) to improve the App.
We may disclose information if required by law or to protect our legal rights.
4. Third-Party Services
The App may use third-party services that collect information used to identify you. Examples include:
Apple App Store (subscriptions and payments)
Analytics services (if implemented, e.g., Firebase)
Error reporting tools
Please review their privacy policies for more information.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
6. Security
We implement reasonable measures to protect your data, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Children’s Privacy
This App is not intended for children under the age of 13. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
8. Your Rights
Depending on your location, you may have rights under data protection laws, such as the right to:
Access the personal data we hold about you.
Request corrections or deletion of your data.
Opt out of certain data collection or communications.
To exercise these rights, contact us at cytrixtechnologies@gmail.com
9. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted within the App or on the App Store listing. Your continued use of the App after changes means you accept the revised Policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact: cytrixtechnologies@gmail.com