I have quite a few active sites in my online business. My clients and partners always ask me about my hosting company, because I never have any concerns and I never grumble. So when they begin going on about the concerns they're having, sluggish loading times, terrible assistance etc, I recognize time and time again why Siteground is good.
So in this post I am going to explain why Siteground is good, and I hope this can assist you choose which hosting is ideal for you.
There is nothing more frustrating than having bad customer support at your hosting company. I have heard peoples worries with other hosting companies and some of them have had horrific experiences. Distressing even. Some of them have submit assistance tickets and then not hear back for 2 days. Then they need to send another assistance ticket to act on the existing assistance ticket. And again no reply for 2 days. I can imagine how frustrating it can be.
And when they try to utilize chat support, they have to wait an awfully long time to get somebody to talk to me. And the majority of the time they asked to send the ticket anyhow so that "the techs can look into it". It still raises your pulse to consider that experience. When your site is down or not working properly, and you're losing money and sales, you need somebody who will assist you immediately.
This is where Siteground truly shines. I will talk about it in detail listed below, but they actually are the marketplace leaders in customer service. All problems or concerns that I've had get handled practically quickly. Their support tickets get fixed within 30 minutes and their chat assistance is instantaneous, you get someone to talk with you within a few seconds.
Okay, so chat support at Siteground truly is exceptional. When you have any sort of problem, and even a concern, you can simply click Live Chat, and you get someone to talk with immediately, there is no waiting.
And after you begin chatting to someone, they don't simply send you off to another area. They in fact manage to assist you on that chat the majority of the time.
Here is some data which shows how Siteground compares to 12 other hosting business and I have actually supplied that below. So from the moment you start talking to provide resolution typical turn-around time is just 5 minutes. This data is provided by Siteground, but I have to state that in my experience it's correct.
In some cases you can't get your problem fixed over chat. For instance, you might need to provide screenshots, or login details, or a record of something. In those circumstances you require to send in a ticket.
With the majority of other hosting business a ticket suggests days and days of waiting before hearing anything back. Once again, my personal experience with Siteground has been extremely positive, since every ticket I have actually sent in over the previous years was resolved almost instantly.
Once again, here is some details from Siteground, but I can confirm the precision of that information.
I do not like to call my hosting service provider that much. I have actually only done it maybe once or twice. However there might be individuals out there who wish to call up rather of chat or tickets.
So I can't unconditionally say that phone assistance is always immediate, but in the once or twice that I had to call, they did indeed pick up instantly. Stats from Siteground's survey:
As I have pointed out, I have been with multiple other hosting companies, big ones and a number of smaller ones. Siteground load times have always been the fastest and I have never experience any unusual sluggishness of websites.
I have not personally done any sort of time filling contrast, I can simply state that my hosting sites sometimes took 4-5 seconds to even begin loading. With Siteground, it's constantly been immediate, truly quick.
Here are some stats offered by Siteground:
The result at the bottom is with the SuperCacher allowed, which is basically a choice you can switch on in your account to enable caching. I don't personally use it as I discover my websites are fast enough without it, and I had forgotten it until I starting composing this post.
I do not know how to expression this effectively, so the very best way to describe it that I can think of is Proactive Security.
Twice in the previous year I have actually been assaulted through a DDOS attack, where basically hackers send thousands of bot clicks per minute to your site, triggering it to fill pages at an exceptionally quick rate, and ultimately bringing the server down, which results in your website being offline for hours or days at a time.
Siteground, to their credit, proactively recognized this for me, and sent me a notice message via email to advise me that was happening, and that they handled to block the DDOS attack. So my attacked websites copped a little bit of damage and were down for 10-15 minutes, but were back online after that. All of that happened while I was asleep.
I didn't realize how essential backups are. I never truly had any issues in terms of the info in my sites going corrupt or anything like that.
However in April this year we made a mistake and a lot of details that I had actually kept on my site got lost. Amount of this info would have taken me days to re-create.
So I went to Siteground assistance and asked about backups. If they had it or not, I wasn't sure. Fortunately, they provide totally free daily backups free of charge, all included for all your hosting accounts (one month backup for Shared and 7 days backup for VPS). I managed to get my details brought back, and it was a huge relief.
I put this at the extremely bottom, because honestly rate isn't the most significant element when selecting your hosting service provider. The most crucial things are consumer support and website loading speed.
Nevertheless, Siteground delivers on cost. Their shared hosting starts at simply $5.99 /mo which is pretty cheap.
And even if you might save $0.50 or $1 a month somewhere else, I really don't suggest selecting the most affordable hosting. You may save $6 or $10 a year by picking the most inexpensive host, however you are very likely to regret it when you come across terrible customer care.
And Siteground is not pricey by any ways, they are exceptionally economical, and still really near to being one of the most affordable business.
Well, there you go. As you can probably tell, I enjoy Siteground. And I have no hesitation in suggesting them to anybody. They have a selection of strategies which can grow with you, you can start with a cheap shared hosting plan and upgrade to a VPS account when you have a lot of websites. But it's completely scalable and you can start with a basic shared account and then go up when you need to.
