Frequently Asked Questions (FAQ)

1. How can I make a payment?

We accept:

• Online Payment Link (credit/debit card) — processed via certified 3-D Secure gateways (PayPal, Wise, Paysera etc.).
  
  

• International Bank Transfer (SWIFT/SEPA) — invoice issued in EUR, USD or NIS.
  
  

• Split payment option – initial deposit + balance before arrival (depending on agreements).
  
  

2. When will I receive confirmation?

Once your payment is processed, you’ll receive:

• Booking confirmation & e-voucher via email.
  
  

• Full itinerary details and contact of your local tour manager in Israel.
  
  

• 24/7 support hotline (WhatsApp, Telegram, or phone).
  
  

3. Are online payments secure?

Yes. All transactions are encrypted (SSL/TLS 1.3). We never store credit card data. Our payment processors are PCI-DSS compliant.

4. What guarantees do I have?

• We work exclusively with licensed hotels, transport companies, and guides.
  
  

• All services listed in your voucher (airport pickup, accommodation, meals, excursions, return transfer) are contractually guaranteed.
  
  

• Any non-availability will be replaced by an equal or higher category service or refunded.
  
  

5. What is your cancellation policy?

• Free cancellation up to 30 days before arrival.
  
  

• 50% refund for cancellations 15–29 days before arrival.
  
  

• No refund if cancellation occurs less than 14 days before, unless due to verifiable force majeure (see below).
  
  

6. What if force majeure prevents travel?

If the trip is canceled due to events beyond anyone’s control — such as flight bans, war escalation, epidemic lockdowns, or natural disasters — we will offer:

• Free rescheduling, or
  
  

• Full or partial refund depending on supplier recovery conditions.
  
  All refunds are processed within 14–30 business days.
  
  

7. What happens if my itinerary changes?

Minor adjustments (hotel of same standard, time change) may occur to ensure safety and quality. If the change significantly affects your experience, you will be offered:

• Equivalent upgrade, or
  
  

• Refund for the specific component affected.
  
  

8. Are flights included?

Flights are not included. Packages cover ground services only (hotel, transfers, meals, excursions, airport pickup and drop-off).

9. Do I need a visa to visit Israel?

Starting from January 2025, travelers from visa-exempt countries must apply for ETA-IL (Electronic Travel Authorization) before arrival. CHECK YOUR ETA-IL Eligibility

Data Protection & Privacy Policy

Compliance

We comply with:

• EU General Data Protection Regulation (GDPR – Regulation 2016/679)
  
  

• California Consumer Privacy Act (CCPA – 2018)
  
  

• Israeli Privacy Protection Law (5741-1981)
  
  

Information We Collect

• Full name, contact details (email, phone)
  
  

• Passport number (only if required by hotels or for airport transfers)
  
  

• Payment confirmation (we do not store card details)
  
  

• Travel preferences and special requests (dietary, accessibility, etc.)
  
  

How We Use It

• To confirm and manage your booking
  
  

• To communicate about your itinerary
  
  

• To provide emergency support during your stay
  
  

• To comply with legal obligations (e.g., invoices, insurance)
  
  

Your Rights

You have the right to:

• Access, correct, or delete your personal data
  
  

• Request a copy of your stored information
  
  

• Withdraw consent to marketing communications at any time
  
  

Requests can be made via our Data Protection Officer at incoming@israelto.com with the subject: Privacy 

Data Retention

We retain only essential booking and invoicing data for 7 years (as required by tax law).

All personal data not required by law is deleted within 90 days after tour completion.

Data Storage & Transfers

• Data is stored on secure EU-based or Israeli servers.
  
  

• Any transfer outside the EU follows GDPR Art. 46 safeguards (e.g., Standard Contractual Clauses).
  
  

Third Parties

We share data only with contracted service providers (hotels, guides, transport companies) strictly for tour execution.

They are bound by confidentiality and data-processing agreements.

Legal Disclaimer

All services are provided under Israeli jurisdiction. In case of dispute, parties agree to resolve matters amicably or, if necessary, through the competent court of Tel Aviv, Israel.