Effective Date: June 16, 2026
iSahel we is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (iSahel) designed for the North Coast experience in Egypt.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
To provide a premium and seamless vacation experience, we may collect the following types of information:
Personal Data: Name, email address, phone number, and billing information when you book stays, transport, or concierge services.
Location Information: Precise or approximate location data from your device (with your permission) to help you find nearby services like pharmacies, supermarkets, restaurants, and fuel stations.
Usage and Device Data: Device ID, operating system, and application performance logs (e.g., Firebase Crashlytics) to ensure app stability.
We use the collected data to operate, maintain, and improve your experience, specifically to:
Process and confirm your bookings (hotels, chalets, car rentals, restaurant reservations).
Facilitate requested concierge services (yachts, private chefs, medical help).
Provide location-based recommendations for nearby amenities.
Deliver customer support and resolve technical issues.
We do not sell your personal data. We only share information with verified third-party partners to fulfill your requests, including:
Service Providers: Trusted hospitality hosts, car rental agencies, and event organizers strictly to complete your bookings.
Legal Authorities: If required by Egyptian law or to protect the safety and security of our users.
We implement industry-standard administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet or data storage technology can be guaranteed 100% secure.
You have the right to access, update, or request the deletion of your personal data collected by iSahel. Since account creation is not mandated for basic browsing, you can request data deletion at any time by contacting our support team.
If you have questions or comments about this Privacy Policy, please contact us at:
Email: info@isahel.com