Booking.com Data Analytics
Leveraging Insights for Strategic Hotel Management
Booking.com Data Analytics
Leveraging Insights for Strategic Hotel Management
Introduction
In today's data-driven landscape, businesses across a variety of industries are acknowledging the transformative potential of data analytics. Here's an example where I leveraged data analytics to drive informed decision-making in the hospitability sector, centered around key areas such as pricing, marketing, and so forth.
In this case, I accomplished the following tasks:
Scraping data from Booking.com with the Selenium package
Performing data cleansing and analysis to extract actionable insights
Presenting stakeholders with impactful visualizations of the findings
Providing recommendations to improve strategic hotel management
For code reference, please visit my GitHub REPO.
Data Preparation
Sourced from Booking.com, the dataset used in this case consists of variables such as price, discount, rating, room type, distance to the city center, and review (see image). Consequently, it can be leveraged to drive strategic hotel management decisions in the next step.
Data Analysis
Let's venture into our dataset and focus on answering two main questions :
What is the optimal pricing strategy?
Which marketing strategies can be conducted?
To begin, it's better to answer some satellite questions such as:
What proportion of hotels offer discounts compared to those without discounts?
What are the most common room types available? Are there any room types that are more expensive or more discounted on average?
Is there a relationship between the distance to the city center and the price? Do accommodations closer to the center tend to be more expensive or have higher discounts?
Data Visualization
Statistics approach can help address the above questions. Meanwhile, good visuals will assist in presenting the insights to our stakeholders. Below are my chart samples. Kindly take a look!
With these impactful visualizations, we're now able to tackle the queries!
For detailed analysis, you can refer to my version HERE. However, general insights that we can drive from these charts include the following:
The majority of hotels do not offer discounts.
The dataset includes diverse room types, with double rooms being the most common. Superior rooms have fewer discounts but offer significant price reductions. Standard and deluxe rooms have a higher availability of discounts.
Prices tend to decrease as the distance from the city center increases.
Recommendations
Let's say we own a 3-star hotel located 0.7 km from the city center and offering only double rooms. Here are some possible recommendations based on our analysis:
Consider offering discounts to enhance guest value and stay more competitive, as double rooms are not commonly discounted (the others aren't either).
Modify pricing to optimize our revenue, while taking advantage of the finding that guests are willing to pay more for hotels nearby the center (⋆).
Diversify room options to increase guest satisfaction. Encourage them to share reviews to enhance credibility and attract a larger audience.
(⋆) To assist in this effort, I created a Linear Regression model for predicting hotel prices. You can find it in my REPO as well.