By approving an estimate, booking an appointment, paying a deposit, or signing below (including electronic signatures), the Client agrees to all terms and conditions in this Service Agreement.

1. Payment & Billing

1.1 Payment Due Immediately

Payment is due upon completion of service or prior to service at Irie Pools’ discretion.

1.2 Accepted Payment Methods

Irie Pools accepts payment by cash, cheque, and major credit or debit cards processed through Square (in person or online). Other payment methods may be accepted if agreed in advance. Irie Pools does not accept American Express.

1.3 Outstanding Balances

Late or unpaid invoices may accrue a 2% monthly interest charge. Irie Pools may charge any valid card on file for outstanding balances.

1.4 Client Liability for Collection Costs

The Client is responsible for any legal fees, small‑claims filing costs, or collection fees required to recover overdue payments.

1.5 Prepayment for Seasonal Services

For fixed‑price seasonal services such as pool openings, pool closings, and liner or safety‑cover installations, full payment is required at the time of booking unless Irie Pools agrees otherwise in writing. Appointments are not confirmed and will not be held without required payment.

1.6 Electronic Signatures & Acceptance

The Client may accept this Agreement by:

Electronic acceptance has the same effect as a handwritten signature.

1.7 Currency & Taxes

All prices are in Canadian dollars (CAD). Applicable Harmonized Sales Tax (HST) will be added to all taxable goods and services as required by the Canada Revenue Agency and the Province of Ontario.


2. Service Call Terms

2.1 Minimum Charge

All service calls carry a minimum charge covering up to 30 minutes on‑site. Additional time is billed at Irie Pools’ current hourly rate.

2.2 Materials & Parts

All materials, fittings, plumbing parts, valves, unions, and chemicals are billed separately unless specifically included in the service description.

2.3 Unforeseen Issues

Hidden issues—including broken fittings, seized equipment, leaks, electrical issues, or unsafe equipment conditions—may increase costs. Approval will be requested when reasonably possible.

2.4 Service Hours

Service calls are normally scheduled Monday to Friday during daytime hours. Irie Pools does not guarantee evening, weekend, or holiday appointments. Any after‑hours or rush visits, if accepted, are at Irie Pools’ sole discretion and may be subject to additional charges.

2.5 First‑Come‑First‑Served Scheduling

All openings, closings, and seasonal services are booked on a first‑come‑first‑served basis. Requested dates and times are not guaranteed. Scheduling is based on route efficiency, weather, and workload. Irie Pools will do its best to accommodate preferred dates but may adjust the schedule as needed.

2.6 Right to Refuse or Stop Work

Irie Pools may refuse, delay, or stop work if conditions are unsafe or unreasonable, including but not limited to:

If work cannot proceed for these reasons, a minimum service or trip charge may still apply.

2.7 Travel & Access Charges

If the property is outside Irie Pools’ standard service area or requires paid parking, tolls, or special access arrangements, additional travel or access charges may apply. Where practical, these will be communicated to the Client in advance.


3. Pool Openings

3.1 Water Level

The Client must ensure the pool water is raised to operating height before system startup. Return visits may take 1–3 business days depending on scheduling.

3.2 Breakers & Timers

The Client must ensure all breakers, timers, and automated systems connected to the pool equipment are turned off before the opening.

3.3 Debris Removal

Openings include up to 15 minutes of debris removal. Excessive leaves or heavy debris will result in additional charges at the standard hourly rate.

3.4 Water Quality & Equipment Condition

Irie Pools is not responsible for water clarity, water chemistry, leaks, equipment malfunction, or liner/cover condition after the opening.

3.5 Opening Scope (Cleaning Limits)

Pool opening services do not include a full vacuum, algae clean‑up, or extensive debris removal. Basic debris removal at opening is limited to a short tidy‑up to allow equipment to run safely. Heavy debris, thick algae, or “green pool” clean‑ups will be billed as separate services at Irie Pools’ current labour and chemical rates.

3.6 Opening Concerns – Reporting Window

Any questions or concerns about the opening service must be reported to Irie Pools within 72 hours of the opening visit. After this period, changes in water chemistry, weather, debris, or equipment condition are considered outside Irie Pools’ control.

3.7 Complex Pools & Features at Opening

Additional labour charges may apply at opening for pools with features such as:

Where extra time is required to start up and test these systems, additional labour will be billed at Irie Pools’ current rate.


4. Pool Closings

4.1 Water Removal

Water will be lowered to an appropriate level based on pool type and weather conditions. Exact water height may vary.

4.2 Client Preparation

The pool must be balanced, reasonably clean, and free of heavy debris before closing. Additional cleaning time will incur extra charges.

4.3 Winter Conditions & Water Loss

Irie Pools is not responsible for:

4.4 Salt Cells

Salt cell cleaning is the Client’s responsibility. Irie Pools will remove the cell and leave it in a visible location.

4.5 Client Preparation & Cleaning Limits

Pool closing services do not include full vacuuming, algae removal, or “deep cleaning.” The pool must be reasonably clean and clear before closing. Heavy debris, visible algae, or significant clean‑up will be billed as additional labour, or the closing may be rescheduled at Irie Pools’ discretion with a trip or cancellation charge.

4.6 Access, Water, and Power at Closing

For all closings, the Client must ensure:

Irie Pools will not run hoses or power cords through the interior of the home without prior agreement. If required water or power is not available, the visit may be treated as a same‑day cancellation and the minimum service or trip charge will apply.

4.7 Closing Hardware & Replacement Parts

The Client is responsible for providing all winterizing accessories on site and accessible at the time of closing, including the winter cover, water bags or weights, safety‑cover anchors and tools, plugs, gizzmos, and any specialty fittings.

Missing, damaged, or unusable parts will be replaced or supplied by Irie Pools when possible and billed separately as parts and labour.

4.8 Water Features, Spas & Complex Systems at Closing

Additional labour charges may apply at closing for:

Where extra time is required to winterize, drain, or plug these systems, additional labour will be billed at Irie Pools’ current rate.

4.9 Lines To/From House, Shed, or Cabana

Standard pool closing services include winterizing the pool equipment and lines at the equipment pad and around the pool. Winterizing water lines that run to or from the house, a shed, pool house, cabana, outdoor shower, or other buildings is the Client’s responsibility unless specifically quoted in writing. Irie Pools is not responsible for freeze damage or leaks in lines outside the standard pool system.

4.10 Drainage, Sanitizer Levels & Bylaws

The Client is responsible for ensuring the pool water meets all local discharge bylaws, including limits on chlorine, bromine, salt and other chemicals, before draining, backwashing, or discharging water from the pool.

Irie Pools will not knowingly discharge water in a way that violates municipal or provincial regulations. Where proper discharge requires additional steps (such as dechlorinating, pumping to a sanitary connection, using a licensed water hauler, or slowing the discharge rate to protect neighbouring properties), any extra time, materials, or third-party costs will be billed to the Client at current rates.

Irie Pools is not responsible for any fines, penalties, or property damage arising from pool water that does not comply with local bylaws or from discharge locations or methods requested by the Client.

4.11 Closing Concerns – Reporting Window

Any questions or concerns about the closing service must be reported to Irie Pools within 72 hours of the closing visit or agreed closing date. After this time, changes caused by weather, ground movement, ice, water level, or Client maintenance are considered beyond Irie Pools’ responsibility.

4.12 Seasonal Changes & Rebooking Notice

Because closing season is short and weather‑dependent, requests to change a confirmed closing date require at least five (5) business days’ notice. Short‑notice changes or last‑minute cancellations may be treated as same‑day cancellations and may be subject to the minimum service or trip charge. Irie Pools is not responsible for damage that occurs if the Client delays booking or rescheduling until after typical opening or closing periods.


5. Liner Installations

5.1 Quote Adjustments

Final costs may differ from estimates if unforeseen issues are discovered after liner removal, including:

and where the estimate was issued prior to a full physical inspection.

5.2 Sand Bottom Disclaimer

Sand‑bottom pools cannot be guaranteed to be perfectly smooth after installation. Natural variances in texture are normal and are not considered defects.

5.3 Wrinkle & Water Loss Reporting

5.4 Warranty & Additional Terms


6. Equipment & System Limitations

6.1 Equipment Condition

Irie Pools is not responsible for the failure of pumps, heaters, filters, salt systems, lights, or plumbing due to:

6.2 Gas Heaters

Gas heater work must be performed by a licensed gas technician. Irie Pools does not turn on, inspect, or repair gas appliances.

6.3 Diagnostics and Leak Detection

Diagnostic and leak‑detection services are billed based on time and materials, regardless of whether a leak, blockage, or fault is found. Results may be limited by site conditions, environmental noise, temperature, water clarity, or equipment limitations. Irie Pools cannot guarantee that all leaks or faults will be located during a single visit.

6.4 Scope of Electrical Work

Irie Pools does not perform internal electrical work (including opening electrical panels or rewiring circuits). The Client is responsible for hiring a licensed electrician where required. Irie Pools’ responsibility is limited to operating pool equipment using existing, functional electrical supply connections.


7. Safety Covers (If Applicable)

7.1 Deck Drilling

Minor chipping or cracking of concrete, limestone, or stone may occur. Irie Pools is not responsible for damage resulting from necessary anchor drilling.

7.2 Obstructions

Waterfalls, slides, stones, and built‑in features may increase the cost of measurements or installation.

7.3 Cover Water Load and Maintenance

The Client is responsible for regularly pumping or removing standing water, ice, and debris from automatic and safety covers throughout the season and winter. If Irie Pools must spend extra time pumping or clearing covers in order to work safely, additional labour will be billed at current rates.

Irie Pools is not responsible for damage to covers, coping, anchors, hardware, or mechanisms caused by excessive water load, snow load, debris, or lack of maintenance.

7.4 Safety Cover Estimates and Obstacles

Safety‑cover estimates are based on the information and measurements available at the time of quoting. Deck material, slides, diving rocks, waterfalls, raised walls, or other obstacles around the pool may require additional anchors, custom cut‑outs, or more complex installation and can increase the final price beyond the original estimate.

If existing obstacles prevent the cover from meeting typical safety‑cover layout guidelines, the Client may be asked to sign a written acknowledgment that the cover does not fully meet standard safety recommendations.

7.5 Measurement‑Only Services (Safety Covers)

Where Irie Pools attends a property for safety‑cover measurements only and no installation is booked, a separate measurement fee may apply. Measurement drawings or templates remain the property of Irie Pools and are not provided to the Client unless otherwise agreed in writing.


8. Client Responsibilities

8.1 General Responsibilities

The Client agrees to:

Failure to provide access may result in cancellation fees or a minimum service/trip charge.

8.2 Detailed Access Requirements

In addition to providing safe, unobstructed access, the Client agrees to:

If Irie Pools attends the property and cannot safely access the pool or equipment due to any of the above, the visit may be treated as a same‑day cancellation and the minimum service or trip charge may apply.

8.3 Hazards and Site Conditions

The Client must inform Irie Pools in advance of any known hazards, including but not limited to: loose or unstable deck surfaces, broken steps or ladders, exposed rebar or sharp edges, known leaks near electrical equipment, wasp or bee nests, or contaminated water.

If unforeseen hazards are discovered on site, work may be stopped until the hazard is corrected. Any additional visits required as a result will be billed at Irie Pools’ current rates.

8.4 Client Actions After Service

Once service is complete, the Client is responsible for:

Irie Pools is not responsible for damage or issues caused by the Client’s actions after service, including improper chemical additions, changing settings, or restarting equipment against recommendations.

8.5 Children and Guests

For the safety of everyone on site, the Client agrees to keep children and guests away from the immediate work area while Irie Pools is performing services. Children must be supervised and kept at a safe distance from open water, tools, and equipment.


9. Liability & Limitations

9.1 General Limitations

Irie Pools is not responsible for:

Irie Pools’ maximum liability is limited to the total amount paid for the specific service.

9.2 Winterizing Limitations

Blowing out lines, adding antifreeze, and winterizing equipment reduces, but does not eliminate, the risk of freeze damage, ground movement, or equipment failure. Irie Pools is not responsible for freeze damage, shifting, or leaks that develop over the winter in underground plumbing, structures, or equipment due to age, soil movement, product failure, or extreme weather, even where the pool has been properly winterized.

9.3 Equipment and Product Sales

Where Irie Pools supplies equipment, parts, or chemicals:


10. Cancellation & Rescheduling Policy

10.1 Standard Cancellation

Cancellations must be made at least 24 hours in advance. Same‑day cancellations may incur a fee equal to the minimum service charge.

10.2 No‑Show and No‑Access Charges

If Irie Pools attends the property for a scheduled service and cannot perform the work due to reasons beyond its control—including locked gates, unsecured pets, lack of water or power, unsafe conditions, or the Client not being ready as agreed—the visit may be charged at the minimum service or trip rate and may be treated as a same‑day cancellation under this policy.

10.3 Seasonal Date Changes

For fixed seasonal services such as openings and closings, requests to change a confirmed date with less than five (5) business days’ notice may be subject to additional charges, and rescheduling will be based on next available openings.


11. General

11.1 Payment Methods (General)

Payment will be made to the Business via cash, cheque, an approved payment card processed through Square, or any other payment method determined by the Business.

11.2 Licensing

The Business promises that it holds all licenses necessary to perform the work, that such licenses are valid and effective as of the date any work is performed or services provided, and that all work performed or services provided will be done in compliance with applicable federal, provincial, and local laws and regulations.

11.3 Authority to Sign

Each party confirms it has the authority to enter into this Contract and to perform all of its obligations under this Contract.

11.4 Mobile Service Business

Irie Pools operates as a mobile pool service business and does not have a retail storefront. All services are performed at the Client’s property or another agreed location. Any products or equipment supplied by Irie Pools are provided as part of on-site service.

11.5 Governing Law

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario. Any disputes will be handled in the courts of Ontario in the region where the Client’s property is located.