Introduction
IQGlobal Trade (hereinafter referred to as "this application") is developed and operated by IQTrade GLobal LLC (hereinafter referred to as "we" or "the company"). We attach great importance to the protection of users' privacy and are committed to ensuring the security and legal processing of your personal information when you use this application. This privacy policy is designed to inform you about how we collect, use, share, store and protect the personal information you provide during the use of this application.
Information Collection
1. Registration and Login Information
When you register or log in to this application, we will collect the information you provide, such as username, password, email address, etc., which are used to verify your identity, ensure the security of your account, and provide you with personalized services.
2. Transaction-related Information
When you use this application to conduct trading operations, we will collect transaction data, including but not limited to trading varieties, transaction amounts, transaction times, trading counterparts, etc., in order to complete trading services for you, record trading history, and conduct compliance reviews in accordance with relevant laws and regulations.
3. Device Information
To optimize application performance and provide a better user experience, we may collect your device model, operating system version, device unique identifier (such as IMEI, MAC address), screen resolution, network connection status and other device information. This information helps us adapt to different devices, solve technical problems, and conduct statistical analysis to improve application functions.
4. Location Information
If you turn on the location service permission, we may collect your approximate geographical location information for providing services related to your location, such as recommendations for nearby trading venues and location-based market information push. You can turn off the location service in the device settings at any time to stop providing location information to us.
5. Log Information
We will automatically collect the log information generated during your use of this application, including your operation records, access times, browsed pages, etc. This log information is used to analyze application usage, troubleshoot problems, improve service quality, and ensure the normal operation and security of the application.
Information Use
1. Service Provision
We use the collected information to provide you with various functions and services of this application, including but not limited to account management, transaction execution, transaction record query, market data display, etc.
2. Personalized Experience
Based on your usage habits and preference information, we may provide you with personalized recommended content, such as personalized trading strategy suggestions and push of market dynamics of interest, to enhance your user experience.
3. Improvement and Optimization
We use the collected information for data analysis to understand user behavior and needs, so as to improve the application, optimize functions, fix bugs, and continuously enhance the performance and service quality of the application.
4. Security Protection
We use the collected information to ensure the security of the application, prevent fraud, malicious attacks, illegal transactions and other behaviors, and protect the security of your account and transactions. At the same time, we will also cooperate with relevant departments in security investigations and law enforcement activities in accordance with the requirements of laws and regulations.
5. Notifications and Communications
We may use the contact information (such as email address) you provide to send you application-related notifications and messages, including but not limited to service updates, transaction reminders, security tips, etc. You can choose to unsubscribe from such notifications according to the prompts in the email.
Information Sharing
1. Affiliated Companies
When necessary, we may share some of your information with our affiliated companies to achieve collaborative services, unified account management, data analysis, and other purposes. However, we will require affiliated companies to comply with this privacy policy and protect the security of your personal information.
2. Third-party Service Providers
We will engage third-party service providers to assist us in providing services, such as server hosting, data analysis, payment processing, etc. We will only provide these third parties with the information necessary for the performance of their service responsibilities and require them to strictly comply with confidentiality obligations and data protection laws and regulations and not use the information for any other purposes.
3. Legal Requirements
In cases required by law, such as in accordance with court judgments, subpoenas, requirements of government agencies, etc., we may disclose your personal information to relevant judicial, administrative or other authorized institutions. In addition, to safeguard our legitimate rights and interests, such as in response to litigation, dispute resolution, etc., we may also legally share your information.
4. Consent to Share
With your explicit consent, we will share your personal information with third parties in the manner and scope you consent to.
Information Storage
1. Storage Location
We will store the collected personal information on servers located in [Specific storage location]. We adopt reasonable technical and management measures to ensure the security and stability of data storage.
2. Storage Period
We will determine the storage period of personal information according to business needs and legal requirements. Generally, during the period when you use this application, we will continuously store your relevant information. After you cancel your account, we will retain the necessary information for the shortest period required by laws and regulations to meet legal compliance requirements, and then delete or anonymize your information.
Information Security
We attach great importance to information security and have taken a series of technical and management measures to protect your personal information from unauthorized access, use, disclosure, modification or damage. These measures include but are not limited to:
Data Encryption: Encrypt sensitive information during storage and transmission, such as your password, transaction data, etc.
Access Control: Set strict access rights, and only authorized personnel can access and process your personal information.
Security Vulnerability Management: Regularly conduct security vulnerability scans and repairs to respond to newly emerging security risks in a timely manner.
Employee Training: Provide privacy protection training for employees involved in personal information processing to improve employees' security awareness and compliance awareness.
Although we have taken the above security measures, please note that the Internet is not an absolutely secure environment, and we cannot guarantee the absolute security of information transmission. If you find that your personal information may be at risk, please contact us immediately through the contact information provided in this privacy policy.
User Rights
1. Right of Access
You have the right to access the personal information you provided in this application at any time, including account information, transaction records, etc. You can log in to this application and view it in the corresponding settings or function modules.
2. Right of Correction
If you find that the personal information we have collected and stored about you is incorrect or inaccurate, you have the right to request us to correct it. You can submit a correction request to us through the contact information provided in this privacy policy and provide necessary supporting materials.
3. Right of Deletion
Under circumstances compliant with laws and regulations, you have the right to request us to delete your personal information. For example, when we no longer need to use your information to provide services, or when the purpose of processing your information has been achieved and there is no need to continue storing it, etc. You can contact us to submit a deletion request. You can send an email to the support email address: support@customer.iqglobal-trade.com, and we will process it as soon as possible after verification.
4. Right of Cancellation
You have the right to cancel your account in this application at any time. After canceling the account, we will handle your personal information in accordance with the provisions of laws and regulations, including deleting or anonymizing relevant information. You can find the option to cancel the account in the account settings of this application, follow the prompts to operate, or contact us through the contact information provided in this privacy policy to assist you in completing the cancellation.
5. Right to Withdraw Consent
For the processing activities of personal information based on your consent, you have the right to withdraw your consent at any time. After withdrawing consent, we will no longer continue to process your relevant information based on this consent. However, the withdrawal of your consent does not affect the legality of the information processing activities that have been carried out based on your consent before.
Children's Privacy Protection
This application is not provided for children. We will not deliberately collect the personal information of children under the age of 18. If we discover that we have accidentally collected the personal information of children, we will immediately take measures to delete the relevant information. If you believe that we may have wrongly collected the personal information of children, please contact us through the contact information provided in this privacy policy.
Privacy Policy Update
We may update this privacy policy according to business development, changes in laws and regulations, or other reasons. The updated privacy policy will be announced in this application and the update date will be indicated. In the case of major changes, we may inform you through in-app notifications, emails, etc. Please check this privacy policy regularly to understand the latest changes in our processing of your personal information.
Contact Us
If you have any questions, comments or suggestions regarding this privacy policy or our personal information processing behavior, or if you need to exercise the above user rights, please contact us through the following methods:
Support email: support@customer.iqglobal-trade.com
We will contact you as soon as possible after receiving your feedback and handle your problem.