I have the same issue, my environment is Mac Mini running Sonoma 14.1.1 and Zoom Version: 5.16.6 (24664). At the moment to choose my iphone camera I can hear the connected sound chime but the screen is completely black... Any idea?
Apparently, due to iOS security and / or functional differences, iOS is not granting HubSpot (or apparantly any other CRM app) to access iOS contacts, and thereby HubSpot is not able to match internal phone contacts to the HubSpot contacts in order to initiate the automatic call logging.
This means, anyone using an iPhone will have to MANUALLY find the contact in the HubSpot app, then MANUALLY log a call.
Now, apparently the current workaround for iOS users is to call the contact directly from the HubSpot app, however this is unrealistic and ONLY works for outbound calls. No inbound call will be recognized by HubSpot for any auto-logging.
This has been discussed in other HubSpot community articles but to no avail since 2021.
-Ideas/iphone-pop-up-log-after-a-call/idi-p/402133
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