According to recent study, in-person patient portal training can increase patient portal use, which raises patient happiness and engagement.

According to a study from the Ohio State University College of Medicine, healthcare organizations can encourage improvements in patient happiness and participation by offering in-person patient portal training to hospitalized patients.

Patient portals are made to provide access to a patient's own medical records, lab and test results, history, physician notes, and other essential patient-facing features. With the ability to close access gaps to patient data, this technology has demonstrated advantages for patient involvement, satisfaction, and patient-centered care delivery.

According to Ann Scheck McAlearney, ScD, MS, professor in the Department of Family and Community Medicine at the Ohio State College of Medicine, "inpatient portals empower patients by giving them access to clinical data such as test results, information about their care plan, and a way to communicate with doctors and nurses."

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Scheck, who is also the associate dean for health services research at the Ohio State College of Medicine and The Ohio State University Wexner Medical Center, continued, "Portal use supports a patient-centered care model where patients are more engaged, knowledgeable about their healthcare, and feel valued as patients.

However, if there is a lack of digital health literacy, the patient-facing technology might not be able to perform to its full potential.

In-person training versus an integrated video instruction was evaluated in the experiment, which was written up in JAMA Network Open, along with two degrees of patient portal function accessibility within an inpatient portal.

A total of four groups—full technology and in-person training, full technology and video training, limited technology and in-person training, and limited technology and video training—were created for the more than 2,800 patients.

A technology navigator who examined the features with patients and oversaw patients as they performed tasks in the portal gave the in-person patient portal training.

Depending on whether the patient was given a full technology portal or a limited technology portal, the alternative training option of video tutorials simply gave a general overview of the available portal features.

Ten features, including on-demand food ordering, tutorials, patient education materials, care schedules, communications with care providers, and the outpatient portal, were accessible to patients through the full technology portal. Patients could only access three features through the limited technology portal: on-demand food ordering, tutorials, and patient education materials.

In contrast to patients who merely watched training videos, McAlearney noted, "We discovered that patients who received tailored training accessed the portal more frequently and were more likely to be classed as comprehensive users." In a similar vein, patients with full access to the inpatient portal's features used their devices more frequently than those with limited access.

revealed the average length of stay in the hospital was shorter for patients who had access to an active patient portal account.

According to the findings, both admittance groups' median hospital stays for patients with active patient portal accounts ranged from a half-day to a full-day shorter.

Researchers found that patient engagement in their healthcare has an effect on the results for patients.