Privacy Policy for 2H App
This Privacy Policy explains how the 2H app (“App”, “we”, or “us”) collects, uses, and shares your personal information when you use or make a purchase from the App.
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1. Information We Collect
We collect information to provide and improve our services, process orders, and enable app features. This includes:
Device Information • Examples: Mobile OS version, device model, IP address, time zone, app usage, interactions. • Purpose: To ensure the App works correctly, perform analytics, and improve user experience. • Source: Collected automatically via the App. • Disclosure: Shared with our processor Shopify.
Order Information • Examples: Name, billing/shipping address, payment information (entered securely), email, phone number. • Purpose: To process orders, arrange shipping, provide invoices, communicate updates, and prevent fraud. • Source: Collected directly from you. • Disclosure: Shared with Shopify to fulfill orders.
Customer Support Information • Purpose: To provide customer support. • Source: Collected directly from you during support requests.
Permissions & Sensitive Data
The App may request access to the following: 1. Location – To provide store availability, delivery options, and app personalization. 2. Camera & Photos – To allow you to upload photos for orders, profile, or customer support. 3. Microphone – To enable voice-based features or feedback (if applicable).
These permissions are only used to provide app functionality and are never shared with third parties for advertising purposes without your consent.
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2. Data Usage
We use your personal information for: • Processing and fulfilling orders • Providing customer support • Enabling app features (e.g., login, location services, photo uploads) • Improving app functionality and user experience • Optional: Sending marketing communications if you consent
We do not sell your personal information to third parties.
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3. Sharing Personal Information
We may share your information with: • Service providers, e.g., Shopify for order processing • Legal authorities if required by law or to protect our rights • Analytics providers (limited, aggregated, anonymized usage data)
We do not share personal information for third-party advertising or tracking purposes unless explicitly disclosed.
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4. Minors
The App is not intended for individuals under 15 years old. We do not knowingly collect personal information from children. If a child provides data, contact us to request deletion.
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5. Data Retention
We retain your personal information only as long as necessary to fulfill orders, provide services, or comply with legal obligations.
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6. User Rights (GDPR & CCPA) • Access & Deletion: You can request access to or deletion of your personal information. • Consent: You can opt-out of marketing communications at any time. • Do Not Track: The App does not change data collection based on “Do Not Track” signals.
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7. Cookies & Analytics
The App may use cookies to optimize experience and track usage. You can manage cookies in your device settings. Blocking cookies may limit app functionality.
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8. Automated Decision-Making
Limited automated processes (e.g., fraud detection) may be used but do not have a significant legal effect on you.
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9. Changes
We may update this Privacy Policy to reflect changes in our practices, app functionality, or legal requirements.
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10. Contact
For questions, concerns, or requests related to your personal information, contact us at:Email: info@2h-fashion.comPhone: +961 76 947 713