Privacy Policy for Intentcart
Effective Date: 29 Feb 2025
Welcome to Intentcart! We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services through the Intentcart website or app. By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information to offer and improve our services:
a. Personal Information
Account Details: When you create an account on Intentcart, we collect your name, phone number, email address, and other personal details necessary for service delivery.
Booking Information: We collect details about the services you book, including the type of service (e.g., AC repair, laundry, medical consultation, etc.), your location, and your preferred time slot.
Payment Information: To process your payments, we collect billing information, such as credit/debit card details or other payment methods you use to make payments for services.
b. Location Data
Geolocation: To provide nearby services like electricians, AC technicians, or cleaning services, we collect and use your device’s geolocation information. You can disable location services through your device settings if you prefer not to share your location.
c. Usage Data
Device and Log Data: We automatically collect data on your device (such as IP address, device type, operating system, browser type, and usage statistics) to improve app functionality and user experience.
Activity Data: This includes information about how you interact with our website, including the pages you visit, the services you inquire about, and other usage patterns.
d. Communication Data
If you contact our customer support team or communicate with us via email or chat, we collect those communications for the purpose of assisting you and improving our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: We use your information to schedule and deliver the services you request, including sending confirmations, updates, and reminders related to your bookings.
To Improve Our Services: Your information helps us understand customer preferences and enhance the overall quality of our services, app, and website experience.
For Customer Support: To respond to your inquiries, resolve issues, and offer personalized support to make your experience smooth.
To Communicate with You: To send you important service-related notifications, promotional offers, and updates about new features (you can opt out of marketing communications at any time).
To Process Payments: We use your payment information to complete transactions for the services you book.
To Comply with Legal Obligations: To comply with applicable laws, regulatory requirements, or respond to legal requests.
3. How We Share Your Information
We may share your information with third parties under the following circumstances:
With Service Providers: We may share your data with third-party service providers that help us deliver services, such as technicians, cleaning services, doctors, and payment processors.
Payment Processing: We may share your payment details with trusted third-party payment processors (e.g., banks, payment gateways) to complete financial transactions.
For Legal Compliance: If required by law or to comply with legal processes, we may disclose your personal data to authorities or law enforcement.
With Your Consent: If you provide explicit consent, we may share your information with other third parties for specific purposes.
4. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, and destruction. However, no method of data transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Retention of Your Data
We will retain your personal information for as long as necessary to provide you with the services you have requested, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to request the deletion of your personal data, you can contact us, and we will take appropriate steps to fulfill your request.
6. Your Rights and Choices
You have the following rights regarding your personal data:
Access and Update: You can access and update your personal information at any time through your account settings.
Opt-Out of Marketing Communications: You can opt out of receiving promotional emails or notifications by clicking on the unsubscribe link in the email or adjusting your communication preferences in the app.
Data Deletion: You can request the deletion of your personal information by contacting our customer support team.
Location Information: You can disable location tracking through your device settings, though this may limit certain functionalities of our app.
7. Third-Party Links and Services
Our website and app may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal data.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through our website or app. Please review this page periodically for the latest updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us:
Email: help.youngerbrother@gmail.com
Phone: +9173799 84444
Address: Younger Brother Infinite Services Private limited, Gomti Nagar, Lucknow 226010
By using the Intentcart website or app, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.