InsectKit: Insect Identifier – Help & Support
Contact us
Email: developerindia93@gmail.com
We usually reply within 2 business days. Please include your device model, iOS version and a short description of the problem.
Getting started
• Identify: open the Identify tab, take a photo of an insect or spider or choose one from your photo library. InsectKit shows its name, category, confidence and a species profile (size, colour, family, habitat, range, field marks).
• Collection: save results to your collection, add notes, mark favorites, filter by category, and swipe to delete.
• Analysis: see a category breakdown and your most-found species.
• Widget and Siri: add the InsectKit widget to your Home Screen, or say "Identify insect" to Siri.
InsectKit Pro
• Identification requires InsectKit Pro (monthly or yearly auto-renewing subscription). Pro includes up to 10 identifications per rolling 24 hours.
• Restore purchases: Settings > Restore Purchases, or tap Restore on the subscription screen.
• Manage or cancel: Settings > Manage Subscription, or iPhone Settings > your name > Subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged.
• Refunds are handled by Apple: reportaproblem.apple.com
Troubleshooting
• "No connection": identification needs internet access. Check Wi-Fi or mobile data and try again.
• Low-confidence result ("Possible match"): retake the photo closer, in good light, with the insect in focus and filling the frame.
• Camera not working: iPhone Settings > InsectKit > allow Camera access.
Account & data
• Delete your account at any time: Settings > Delete Account. This removes your account and the data stored on your device.
• Privacy Policy: https://sites.google.com/view/insectfit-privacy-policy
• Terms of Use: https://sites.google.com/view/insectfit-terms-and-conditions
Results are for information only and are not medical or pest-control advice.