FAQs

FAQs

Printer Rental Service FAQ (Frequently Asked Questions)

Q1: What are the advantages of renting (leasing) a printer compared to buying one?

A: You can avoid the upfront purchase cost and use professional-grade equipment for just a monthly rental fee. Additionally, since maintenance, consumable (ink/toner) replacement, and technical support (A/S) are included in the rental fee, management is convenient and additional costs are predictable. 

Q2: What types of printers/multifunction devices can I rent?

A: We offer a variety of printers and multifunction devices suitable for office environments. You can choose the optimal model based on your usage volume and required functions (copying, scanning, faxing, etc.), including monochrome/color laser printers, inkjet multifunction printers, and high-speed multifunction devices.

Q3: How is the monthly rental fee determined?

A: The monthly rental fee is comprehensively determined based on the selected printer/multifunction model, contract duration, basic monthly print volume, and included services (e.g., types of consumables). We provide a reasonable quote tailored to your environment through consultation.

Q4: What is the typical rental contract period?

A: Contract periods typically range from 1 to 3 years, but can be adjusted through negotiation based on your needs. Long-term contracts may offer discounts on the monthly rental fee.

Q5: How are consumables like ink or toner supplied?

A: While it can vary depending on the contract terms, the basic cost of ink/toner is usually included in the monthly rental fee. If you run low on consumables, contact us for prompt delivery or replacement. (Options like continuous ink supply systems may need confirmation).

Q6: What happens if the printer breaks down? Is the technical support fast?

A: If a device issue occurs, contact our customer support center. A professional engineer will promptly visit to diagnose and repair the problem. Depending on the contract, we offer same-day or next-business-day service to minimize work disruptions.

Q7: Can I change the rented printer model during the contract period?

A: It may be possible to change models or add installations even during the contract period after consultation, depending on changes in your work environment (increased usage, need for different features, etc.). Details require reviewing the contract terms and discussion with your account manager.

Q8: Is installation and user training provided?

A: Yes, for first-time rental service users, a technician will visit to assist with printer installation, network connection, and driver setup. Basic user training on operation and maintenance tips is also provided.

Q9: What happens if I exceed the basic monthly print volume?

A: If you exceed the monthly print volume specified in the contract, an additional charge per page will apply for the excess pages. The overage rate will be outlined in your contract.

Q10: Are there any key points to check when signing a rental contract?

A: It's crucial to carefully review the contract duration, monthly rental fee, basic print volume, overage charges, scope of consumable support, technical support conditions, and early termination penalty clauses. Please ensure you fully understand the contract details before signing.