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Shipping & Orders
Shipping & Orders
Q: Where is my order?
A: You can track your order using the link provided in your shipping confirmation email. Please note that it may take up to 48 hours for the tracking information to update after you receive the email.
Q: Do you offer international shipping?
A: Yes, we ship to most countries worldwide. International shipping costs and estimated delivery times vary by destination. You can view the specific options for your country during the checkout process.
Q: Can I change or cancel my order after I've placed it?
A: We process orders quickly to get them to you faster. We can't guarantee changes, but please contact us immediately at infinite.tx@veinternational.org and we will do our best to assist you before it ships.
Returns & Exchanges
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for items in their original, unused condition. If you're not satisfied, you can return your item for a full refund or exchange. Email us at infinite.tx@veinternational.org to initiate the process.
Q: Are returns free?
A: We offer free returns for domestic orders. For international orders, customers are responsible for return shipping costs.
Q: How long does it take to process a refund?
A: Once we receive and inspect your returned item, we typically process the refund within 5-7 business days. The refund will be issued to your original payment method.
Payments & Billing
Payments & Billing
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.
Q: When will my credit card be charged?
A: Your payment method is charged immediately upon successful order placement and confirmation during the checkout process.
Q: Do you accept gift cards?
A: No, we do accept any e/gift cards.
Products & Services
Products & Services
Q: How do I choose the right size?
A: Our wristbands have adjustable holes and can be customized to suit anyone's wrist.
Q: How long will the product last?
A: If taken care of properly, the device will be able to last more than 3 years.
Q: Are your products covered by a warranty?
A: Yes, all our products include a one-year warranty against manufacturing defects for an extra fee.
Q: How does the watch connect when my dependent is on the go?
A: Your dependent's INFINITE watch will connect to your mobile device using a SIM card. While the INFINITE watch comes with a SIM card, you may replace it with your own.
Q: What do you do with my dependent's location data?
A: The location data of your dependent is sent directly to the INFINITE app. It is deleted from our servers right after. Location data after deletion will only be stored locally on your mobile device.
Q: What specific security measures and encryption protocols have been implemented in the watch to ensure compliance with medical standards like HIPAA and protect patient data?
A: The watch has been designed around medical standards like HIPAA. For example, packets sent to and from the watch will always be encrypted with TLS 1.3, which guarantees perfect encryption when done well (DHE, which is great for security). Additionally, any data stored on a server would be encrypted heavily and access to sensitive medical data would be secure (using AES-256 encryption).
If you have any more questions, please feel free to contact us at infinite.tx@veinternational.org
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