In case you were wondering...

Returns and refunds

WHAT IS YOUR RETURN POLICY?

Email our team at hello@rhodeskin.com (please include your order number) within 30 days of receiving your order, and we'll help you out ASAP with any returns and additional questions. Note: original shipping charges are non-refundable.

DO YOU OFFER INTERNATIONAL RETURNS?

Please note: we are unable to cover the cost of return shipping for any international orders. 

We cannot accept returns or offer refunds for any items delivered to a freight forwarder to international locations or shipment locations other than our approved list of destinations (USA, Canada, the UK and the countries in Europe we ship to directly).

Shipping

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.

On average, USA orders are delivered within 3-4 business days after fulfillment, sometimes sooner.
Orders to Canada generally arrive within 5-9 business days for most provinces but can take longer depending on the province. 

Orders to the United Kingdom generally arrive within 1-3 business days for most countries but can take longer depending on the country.
Orders to Europe generally arrive within 9-13 business days for most countries but can take longer depending on the country.

We are not responsible for any delays with carrier transit times.

Products

WHICH SKIN TYPES ARE RHODE PRODUCTS SUITABLE FOR?

All rhode products are developed in partnership with dermatologists and chemists. They are formulated and suitable for all skin types :) Full ingredient lists are available on each product page and for any concerns.

ARE ALL RHODE SKINCARE PRODUCTS FRAGRANCE-FREE?

Yes, all rhode products are available without fragrance.

ARE RHODE SKINCARE PRODUCTS VEGAN OR CRUELTY-FREE?

Yes. All rhode products are vegan, cruelty-free, and certified by Leaping Bunny & PETA.

Orders and Payment

HOW CAN I CHECK MY ORDER?

You can view your order status on your Account page which is updated as soon as your payment is processed and when your order ships.

WHICH PAYMENT METHODS DO YOU ACCEPT? 

We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa) in addition to PayPal and Apple Pay. Installments are available through Afterpay in the US and Canada and through Clearpay in the UK, subject to approval.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged as soon as your order is processed.

Shipping

HOW MUCH IS SHIPPING?

In the USA, Standard Shipping is available for most domestic locations via DHL (3-4 business days after fulfillment) for $5.95. Standard Shipping is free for all orders over $45 within the continental USA (does not apply to Priority Shipping Methods).

Priority Shipping is available for Alaska, Hawaii, US Territories, and APO/FPO for $12.95. You may experience longer delivery times if you're shipping to Alaska, Hawaii, US Territories, and APO/FPO.
Standard Shipping to Canada costs CA$10 on all orders under CA$110. We offer free shipping on orders to Canada over CA$110.
Standard Shipping to the United Kingdom costs £7 on all orders under £70. We offer free shipping on orders to the UK over £70.
Standard Shipping to Europe costs €10 on all orders under €70. We offer free shipping on orders to the EU over €70. 

Products

ARE RHODE SKINCARE PRODUCTS PREGNANCY SAFE?

Though nothing in our formula has been identified as unsafe for pregnant or breastfeeding persons, however we recommend sharing our ingredient list with your healthcare providers for review before using.

WHAT IF A RHODE PRODUCT DOESN'T WORK FOR ME?

Email our team at hello@rhodeskin.com (please include your order number) within 30 days of receiving your order and we'll help you out ASAP with any returns and additional questions

DO YOU OFFER A RECYCLING PROGRAM OR INCENTIVE?

Yes—you can ship back at least 3 empty products if you'd like us to recycle them for you. Email hello@rhodeskin.com for a complimentary shipping label.