Return & Refund Policy

At Inditees, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

We accept return or replacement requests only in the following cases:

• The product received is damaged.

• The product received is defective.

• You received the wrong item.

• The product has a manufacturing defect.

To be eligible for a return or replacement, the request must be submitted within 7 days of receiving the order.

Unboxing Video Requirement

To process any return, replacement, or refund request, customers must record a clear, continuous unboxing video from the moment the sealed package is opened.

The video must clearly show:

• The sealed package before opening.

• The entire unboxing process without any cuts or edits.

• The product and the issue (if any).

Requests without a complete unboxing video may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund unless they are damaged, defective, or incorrect:

• Customized T-Shirts

• Personalized Gifts

• Products made according to customer specifications

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.

If approved, the refund will be processed to the original payment method within 5–7 business days.

Replacement

Eligible products may be replaced instead of refunded, depending on product availability.

Cancellation

• Orders for customized or personalized products cannot be cancelled once production has started.

• Once an order has been dispatched, it cannot be cancelled.