Chatbots create a conversation that the users find casual, natural and easy to follow. This leads to a higher level of customer satisfaction and thus higher chances of conversion. These chatbots solve the problems of the customers on a daily basis. For example, one DoNotPay bot became highly popular by helping people deal with parking tickets, a common-law issue that a lot of people encounter. This bot helps find solutions to such small and specific legal violation, and quickly reached and engaged thousands of people, thus becoming very popular.
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